Ralphs 12+

I have ordered delivery from my local Ralph’s, and I feel bad that I have never left a review, I’m big on reviews because there is so much competition out there I believe good or bad experiences people have a right to know! All of that being said, I have never had a bad experience at my local Ralphs, it’s at the corner of victory, Boulevard and Buena Vista Street in Burbank, about a half a mile from my house, and I have been shopping at “my” Ralph’s store for about 25 years, I am kind of an expert, not to say that I don’t sometimes shop at other stores locally, but this is my go to, majority store, everybody is always very kind to me, I am always greeted with smiles and quite often I hear “how are you, Mrs Johnson“? I feel very welcome! I know the store, like the back of my hand, and occasionally I’ve had to return some thing, and there is never a problem, sometimes I haven’t even had the receipt, and they are very kind, and very apologetic when they don’t need to be, it’s kind of like family there! They are my fave!!

Hi, Wendy! Thank you for letting us know what a commendable job your neighborhood store is doing. We're happy to hear you feel so welcome when visiting us and we’re proud to hear our customers speak so highly of their store. We’ll be sure to send your comments on to our leadership team. Have a great day!

I used to spend at least an hour every week pushing a cart up and down the aisles. Now I spend about 10 minutes a week using this app! Just the fact that it shows me the last 50 or so items I’ve purchased before saves me so much time, because most of them are things I buy again when the current supply runs out (I.e. milk, juice, coffee, yogurt, etc.)

I order and pay using the app, then use it again to let them know I’m on the way, and one more time when I arrive at the reserved spots in front of the store. I never wait more than a few minutes and I can even give them additional paper coupons right there in the parking lot.

Sometimes I miss pushing the cart, searching all those shelves for my items, standing online to checkout, and then getting home and realizing I forgot something on the grocery list…. JUST KIDDING! I don’t ever plan to shop that way again.

Thank you for choosing us!

Revised: the free VPN I’ve been using has some servers that are probably used by spammers. So depending on which VPN server I’m routed through, I can or can’t use Kroger’s site or apps. I’m glad Kroger/Ralphs protects their sites from spammers. What I don’t like is being locked out of even their FAQ page. I should be able to get to that page no matter what; and it should explain to everyday people like me that one possible reason I’m getting locked out with the error messages I’ve gotten is that I’m connecting through a spammy VPN server. Changed my rating from 1 star to 3.

After both of the last couple of updates the app won’t let me see & choose coupons. I re-installed, re-submitted my privacy preferences, it just doesn’t work anymore. There’s a link saying “Trouble accessing your account? Check our [hyperlink] FAQ.” So I tap the link and get a web page saying “ACCESS DENIED. You don’t have permission to access this site.” Apparently their FAQ is so sensitive they have to keep it under lock and key rather than help customers use their crap system.

We apologize for the trouble you experienced with our app when accessing digital coupons. Please reinstall, clear your cache and cookies and try again. If the problem continues, please call us at 1-800-576-4377 and reference case #53658908 for further troubleshooting. Have a good day!