Introducing the Thomson Reuters Authenticator: one app to verify your identity to access to Thomson Reuters software, providing an additional layer of security when signing in, helping you protect your data.
Whether using this app to access Thomson Reuters software for work or personal use, multi-factor authentication adds an extra layer of protection to your data, wherever your software or data are stored. The easy-to-use design makes it simple.
If you’ve enabled multi-factor authentication for any of your Thomson Reuters software, logging in to that software will trigger the Authenticator app to notify you on your device. Simply press approve (or use Face ID / Touch ID) to complete the sign-on process, or press ignore if you’re not trying to access the software at the time.
Software that works with Thomson Reuters Authenticator allows you to authenticate on three levels:
1) Something you KNOW (your login and password)
2) Something you HAVE (your mobile device with the Thomson Reuters Authenticator app)
3) Something you ARE (Face ID / Touch ID)
• Automatic setup via QR code
• Support for multiple accounts
• Generate verification codes without a data connection
Bug fixes and performance enhancements.
Ratings and Reviews
Codes won’t stop generating.
Codes won’t stop generating
Developer Response ,
Thank you for providing feedback. The Authenticator app is designed to generate new codes every 30 seconds. When you login to your product, you can either approve from the on screen prompt, or enter the 6-digit code that is shown in your app at the time. If this isn't the behavior you are seeing, please let us know. We would like to address it. Thank you!
Won’t work with Haptic Touch
This app would work fine before iOS 13 and getting an iPhone 11. Now with the new haptic touch feature it doesn’t work from my lock screen and I hate it. Get it fixed please. I just want to get my work done and not have to open up my phone.
Developer Response ,
Thank you very much for the feedback. With Force Touch being removed in iOS 13, acting on notifications from the home screen is slightly different. Rather than pressing hard on a notification to make the actions visible, long touch on the notification for about 2 seconds for the actions to appear. This is a system level change implemented in iOS 13 that cannot be configured at the Authenticator app level.
If you are still unable to get actions to show on the lock screen, ensure you do not have the "Secure with Face ID/Passcode" switch enabled in the settings page of your Authenticator app. Your Authenticator app will still be secured behind your lock screen, but you will be able to act on notifications from a paired Apple Watch, or from the lock screen (once your face has been recognized).
Again, your feedback is appreciated. We will update Help & How To articles to better reflect the way notifications are handled in iOS 13. Thank you!
Working fine. Sometimes it glitches, but hopefully the new update takes care of that rare issue.
- Thomson Reuters
- 27.7 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Dutch, French, Portuguese, Spanish
- Age Rating
- © Copyright 2016-2019: Thomson Reuters Global Resources. Proprietary and Confidential. All Rights Reserved. Disclosure, Use, or Reproduction without written authorization of TRGR is prohibited.
With Family Sharing set up, up to six family members can use this app.