United Airlines 4+

United Airlines

Designed for iPad

    • Free


Meet the United app

From planning, to booking, to day of travel, we’ve got you covered.

On our app you can:
• look for flights across our global network and book them easily for yourself, or your friends and family
• check in for your flight and get your boarding pass before you get to the airport
• change seats, or flights, if something better becomes available
• make sure you’re prepared for your trip with our Travel-Ready Center
• add your bags, drop them at bag drop shortcut, and track them along your journey
• use our built-in terminal guide to find your gate and navigate the airport with ease
• watch movies, play games, and pay for inflight snacks and drinks while you’re in the air
• enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app
• talk, text or video chat with an agent if you have any questions about your trip
• figure out your next move if your flight is delayed or cancelled

What’s New

Version 4.1.109

We continue to make enhancements to help make the app easier to use and provide more consistency.

Ratings and Reviews

4.8 out of 5
6.1M Ratings

6.1M Ratings

Thomas Lawhead ,

Incredibly frustrating experience!

Not sure why your app does not notify of changes to seats we’ve booked for months. Went to check in and saw my wife and I were separated by 12 rows AND on opposite sides of the 787, without any notification. This is unacceptable and too easy to remedy. A simple e-mail or text would suffice to let me know to work this issue, but no, you just separate us without a word! Then, spent 50 minutes on hold to change seats way back in economy and had to ask to get economy plus bundle refunded. Now on hold to talk to a supervisor because the representative is not authorized to do anything other than change seats and give us a refund of our bundle. Though she was very nice and efficient (after 50 minutes on hold) she was not authorized to do anything to bring me back as a customer. I am reconsidering United as my preferred airline. This has been incredibly frustrating. Oh, and to register a complaint, I have to go to your website and “fill out a form.” I would expect to be contacted by a customer service rep directly after this poor service.

Thomas Lawhead

Grandma Amanda ,

Great Agent Frustrating online system

And checking in I had two experiences: the first was online, and was extremely frustrating, and did not provide options, reflecting my personal circumstances. Additionally, I couldn’t find a phone number for customer service while I was trying to check in and encountering problems, me so I had to engage a separate search.
The second experience wash great: with the help from your agent Gretchen. Gretchen positively delightful. I explained my handicap to her and she help me find appropriate accommodation. She however didn’t have authority to help me with the United online system failure regarding my baggage check. Luckily with her help and encouragement, iI reengaged the online check in. I want to make a special point of stating that with Gretchen’s help and courtesy, what seemed on the verge of becoming a very bad experience ruined to a satisfying one. She was very charming and polite and found creative way to sort out my personal problem. The problem she was not able to help me with, is my coming that comparing United economy class, to those of other airlines like Jet Blue, American Southwest Delta, and and all the international airlines I use. The best airlines (Southwest, Jet Blue, Jet Blue, for example allow economy customers one free, checked bag, and addition to the carry-on. Except for the lovely agent, Gretchen, I was very disappointed in United Airlines performance so far with regards to this flight.

Schmebulock ,

Frustrating experience

Had a bad experience last night at Aspen Airport. Flight was delayed because of an incoming aircraft delay. Notification was horrible, leading many people to go to the airport and wait for four hours. Fortunately I have a residence nearby and was able to go back to my house and wait there. There was, of course the expense of the Uber. Then got back to the airport around 945 pm and everything seemed good -we loaded on the plane and pulled away from the gate and then had to cancel because of lack of deicing equipment. I was automatically rebooked to this morning. That flight time changed suddenly a little after 7 am and then when I went on your app to rebook, it offered the option of choosing standby without losing your original confirmation. I went to do that, but was unable to do anything other than confirm a different flight. I did that, despite that not being my preference, and then was not assigned to a seat. When I went to choose seats, the first class seats which I had paid for in my previous flight were not available. No big deal. But when I went to choose an exit row seat, it wanted to charge me $69 more despite the fact that I had originally had a first class booking. I spoke to an agent via the text option and she was unable to help me! What’s the point of having a customer service agent if they can’t provide service to the customer? overall, United has some big issues and needs to understand that there has to be a focus on the customer.

App Privacy

The developer, United Airlines, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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