VW Car-Net® app(1). Lock or unlock your doors(2), remote honk and flash(3) your vehicle, check to see if you have enough fuel for your morning drive, or remote start(4) your engine (if vehicle is equipped) to warm up the car. Can’t remember where you parked? Ask Siri to find it, “Hey Siri, where is my VW?” and a handy little map will show your last parked location(5). Keep tabs on your car when someone else is driving with speeds alerts(3), curfew alerts(3), valet alerts(6) and boundary alerts(3). This latest app version includes NEW features for Model Year 2020 vehicles: anti-theft alerts(6), DriveView(7) score (with acceptance of terms) and remote start(4) (if equipped).
For additional details, go to vw.com/carnet.
The following features are exclusive to the e-Golf (except MY2020):
• View current battery charge level, included estimated driving range
• Choose your desired temperature settings before getting in the vehicle
• Select when to stop, start, or how much to charge your vehicle
VW Car-Net is available on most model year 2020 vehicles and the following 2014-2019 models: CC, EOS, Beetle (Convertible and Coupe), Jetta (SE with Connectivity, SEL, TDI, GLI, and Hybrid), Passat (SE, SEL Premium, including TDI and VR6), Tiguan (SEL, R-Line and Limited), Golf/GTI/R/SportWagen, e-Golf, Golf Alltrack, Atlas and Arteon.
1. Standard text and data rates may apply. Always pay careful attention to the road, and do not drive while distracted.
2. See Owner’s Manual for further details and important warnings about locking and unlocking your vehicle remotely.
3. Standard text and data rates may apply.
4. Requires VW Car-Net Mobile App and compatible factory-installed or dealer-installed remote start feature. See Owner’s Manual for further details and important warnings about the keyless ignition feature. Do not leave vehicle unattended with the engine running, particularly in enclosed spaces, and consult local laws for any limitations on use. Standard text and data rates may apply.
5. Do not use feature to locate stolen vehicle.
6. Requires VW Car-Net Mobile App. Standard text and data rates may apply.
7. Discounted insurance rates may not be available in all states. Discounts are provided by third party auto insurance companies and are not guaranteed. Use of your vehicle by multiple drivers may impact your driving score and your ability to obtain discounted insurance. Always obey all speed and traffic laws.
We continuously work to improve app performance and customer experience. This version contains bug fixes and performance improvements.
Ratings and ReviewsSee All
New update ruined this app
Instead of just logging in with my touch like I used to... now it opens up a browser within the app then asks for your email... then password... then goes back to the app.. makes you select your vehicle... then you have to force it to update. Then it sits there trying to update status. You have to close the app and reopen it and it will show the latest update. Sending commands and receiving alerts doesn’t work like it should. Very poor service and very bad overall user experience. I’m on an iPhone 7 Plus. For something that requires a monthly subscription... none of these issues should be here. Nothing is more frustrating then trying to check on your vehicle in the middle of the night only to have to open up a 15 step process just to do it. This review will change once this is fixed.
So inferior to others… not even adequate…
The Volkswagen engineers are considered some of the smartest people on earth. Engineering that has amazed me. They build some of the finest machines on the face of the earth. And then they publish (or farm out to another company) this woefully inferior car integration app. Hyundai Blue Link and others are far superior. And when I say superior I cannot stress it enough. The developers of this app should be ashamed and would be if they ever used another one. I have never seen a commercial product be so glitchy. I just tried to use it to lock the doors of our Atlas and it told me I have no cars in my garage. Later I’ checked it again and voilà the car is there.
Hopefully some manager somewhere is reading the reviews. And making changes somehow. I say that and then see reviews that mention it hasn’t changed in five years. I regret not waiting for the Hyundai Palisade to be available. You might think I am being a little bit overboard on selecting a vehicle based on their app. To some degree I am. But there are other things about the Atlas that are disappointing. Engineered very well but the value for what you get dollar for dollar is not even close to other manufacturers. One more thing the subscription is expensive compared to other companies.I’m glad we leased this time. It probably will be our first and last Volkswagen.
HOW is the average rating 4.4?
The app is garbage and I normally wouldn’t care to write a review but I paid VW actual money for the Car-Net service because there are features that I would like to use with my e-Golf through the app, such as setting a charge limit to help battery longevity and preconditioning the car while plugged in to conserve electricity. Refreshing the charge/vehicle status is hit or miss, remote commands take at least five minutes to work, and lately I’ve been getting an error that says there was a problem with my request when I attempt to do anything. The mobile website works better than the app.
Also, there’s a way to unlock the doors but no way to lock the doors. I feel like that’s a strange omission, but I could accept that missing feature if the app would just do what it promises to do.
This is scary considering VW’s supposed commitment to electric vehicles and more software oriented vehicles. It is very telling that GM can get the app for my Volt right but VW can barely get theirs to perform the bare minimum functions well. I’m afraid of how their newer car models that are supposed to be full of digital gimmicks will work.
With Family Sharing set up, up to six family members can use this app.
Get things done within this app using just your voice.