Welcome to myVW, a drive-changing app with connected services from VW Car-Net®.¹ Enjoy a connected drive with Remote Access and more, whether you're right next to your vehicle or miles away.
• Remote start your engine (if vehicle is equipped)³
• Remote lock or unlock your doors²
• Remote honk and flash²
• Last parked location⁴
• Find and select a preferred Volkswagen dealer
• Schedule service
• View previous service history⁵
• Recommended maintenance schedules
• Keep tabs on your car when someone else is driving with vehicle alerts through the Family Guardian Features, including speeds alerts, curfew alerts, valet alerts and boundary alerts.³
Electric Vehicle owners will be able to:
• View battery status
• Start and stop battery charging
• Manage charge and battery settings
• Remotely access climate control
Trial or paid subscription required. myVW services require vehicle cellular connectivity and availability of vehicle GPS signal; certain services may collect location information. Always pay careful attention to the road, and do not drive while distracted.
myVW is available on most model year 2020 vehicles and newer.
• Additional Information: https://www.vw.com/en/myVW
• Privacy Statement: https://www.vw.com/en/privacy.html
• Do Not Sell My Personal Information: https://privacyportal.volkswagengroupofamerica.com/donotsell
• myVW Terms of Service: https://qa.vw.com/en/terms.html#myvw
• Car-Net Terms of Service: https://b-h-s.spr.us00.p.con-veh.net/securecontent/tos/primaryProgTOS.html
¹Available on most MY20 and newer vehicles. Always pay careful attention to the road and do not drive while distracted. Certain services require trial or paid subscriptions, which may have their own terms and conditions. VW Car-Net requires a VW ID and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles and some features may require the most recent software update. Certain Car-Net services, such as Roadside Call Assist, connect out to 3rd party providers that may require additional payment. Standard text and data rates may apply for app and web features. See Terms of Service, Privacy Statement, and other important information at www.vw.com/carnet.
²Standard text and data rates may apply. See Owner's Manual for further details and important warnings about locking and unlocking your vehicle remotely.
³Requires myVW mobile app and compatible factory-installed or dealer-installed remote start feature. See Owner's Manual for further details and important warnings about the keyless ignition feature. Do not leave vehicle unattended with the engine running, particularly in enclosed spaces, and consult local laws for any limitations on use. Standard text and data rates may apply.
⁴Standard text and data rates may apply. Do not use feature to locate stolen vehicle.
⁵Service history is available as long as work was performed since January 2014 at a participating Volkswagen dealership.
We continuously work to improve app performance and customer experience. This version contains bug fixes and performance improvements.
Ratings and Reviews
New update ruined this app
Instead of just logging in with my touch like I used to... now it opens up a browser within the app then asks for your email... then password... then goes back to the app.. makes you select your vehicle... then you have to force it to update. Then it sits there trying to update status. You have to close the app and reopen it and it will show the latest update. Sending commands and receiving alerts doesn’t work like it should. Very poor service and very bad overall user experience. I’m on an iPhone 7 Plus. For something that requires a monthly subscription... none of these issues should be here. Nothing is more frustrating then trying to check on your vehicle in the middle of the night only to have to open up a 15 step process just to do it. This review will change once this is fixed.
So inferior to others… not even adequate…
The Volkswagen engineers are considered some of the smartest people on earth. Engineering that has amazed me. They build some of the finest machines on the face of the earth. And then they publish (or farm out to another company) this woefully inferior car integration app. Hyundai Blue Link and others are far superior. And when I say superior I cannot stress it enough. The developers of this app should be ashamed and would be if they ever used another one. I have never seen a commercial product be so glitchy. I just tried to use it to lock the doors of our Atlas and it told me I have no cars in my garage. Later I’ checked it again and voilà the car is there.
Hopefully some manager somewhere is reading the reviews. And making changes somehow. I say that and then see reviews that mention it hasn’t changed in five years. I regret not waiting for the Hyundai Palisade to be available. You might think I am being a little bit overboard on selecting a vehicle based on their app. To some degree I am. But there are other things about the Atlas that are disappointing. Engineered very well but the value for what you get dollar for dollar is not even close to other manufacturers. One more thing the subscription is expensive compared to other companies.I’m glad we leased this time. It probably will be our first and last Volkswagen.
I really want to love this app...
Car-Net is a feature I would deem essential on my late-model VW but the app needs quite a bit of work. Although it is aesthetically pleasing and offers many features I have found three main shortcomings: the first is sign-on because I need to sign in or FaceID in to the app every time I use it which is a huge annoyance because if I’m in my phone then I’ve already signed in so I don’t want to continue to sign in for every app; the second issue I have is with latency or the time it takes between when I command my car to do something and when that command is actually carried out — this needs to be instantaneous; the third issue is with Siri integration — Car-Net has good integration with Siri but it literally never works, I always get an error when I try to use Siri Shortcuts. If VW USA fixes up this app because I know it can (I’m a software engineer so I know what it’s going to take) then that many more people will subscribe and pay the $200 cost to use these features. Almost every one on Reddit complaining about CarNet say they decided not to subscribe because of this app. Please, VW, just fix it.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
- Usage Data
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Volkswagen of America Inc.
- 88.7 MB
- Requires iOS 13.4 or later.
- Requires iPadOS 13.4 or later.
- iPod touch
- Requires iOS 13.4 or later.
- Age Rating
- © Volkswagen Group of America