Screenshots

Description

With the WASH-Connect app, there’s no need to fumble for quarters, search the laundry room for available machines, or guess when your laundry is done. Pay for laundry from your phone, submit refund and service requests, and much more!

DO LAUNDRY WITH EASE

The app automatically displays washers and dryers available nearby. You simply tap on the machine you want to use and pay right from your phone within seconds. Plus, you have the added convenience of being able to track and get notifications when your laundry is done—all with this secure app.

Here's how it works:

SELECT A MACHINE
The app automatically displays washers and dryers available nearby. Simply tap on the machine you want to use.

PAY
Pay right from your phone within seconds. Funding your account with a credit or debit card is quick and secure.

WASH
Monitor the laundry cycle in real time and get a push notification when your laundry is done.

*** MOBILE PAYMENT ONLY COMPATIBLE WITH WASH-CONNECT ENABLED ROOMS ***

What’s New

Version 2.4.2

Bluetooth is required for communicating with machines

• WASH-Connect users can now request for refunds in the Help menu
• All WASH customers can request for service on the Home screen and under the Help Menu
• Various bug fixes and minor enhancements

Ratings and Reviews

1.7 out of 5
93 Ratings

93 Ratings

Hasmikapt@2 ,

Taking extra money from account

I really like this app and the fact that you don’t need to use annoying coins anymore. But after a couple of use I realized it take an extra $1 for nothing. Last time I did a laundry I had $5 left in my account and now after a couple of days I opened the app to do laundry again my balance is $4. I saw this happening one time I thought it was me but now this is second time happening and I am sure it’s the app “eating” my money for nothing. Developers please do something about it. Thank you.

Developer Response ,

Hi, we appreciate you bringing this to our attention and would like to look into this as you shouldn't be losing funds. Please email us at la.callcenter@washlaundry.com so we can investigate and reimburse you for what was lost.

canthompson360 ,

Not user friendly app. Needs lots of work

I like that you can eliminate quarters and change. However, this app needs ALOT of work. You can’t update and/or change your payment options. You are stuck and forced to use the same payment method that you first signed up with. It doesn’t accurately display time and or the ability to add time using the app. What’s the point of offering the option in the app if you have to walk back to the machine to manually do it. The app needs to be updated for user friendly experiences that make sense and allow you to modify your information. The fact that you can’t easily/or not at all update your payment information is crazy. My fiancé and I had to just add $10 in hopes that it pulled from the right card. 3 tries later, we finally were able to figure out which card it has on file. Really bad. Really bad.

Developer Response ,

Hi, we apologize for the issues you have run into and appreciate your feedback. To update your card on file, please visit https://getwashconnect.com, select Profile Settings, and click Edit Credit Card on the top left. If you still need help, please email us at mobilesupport@washlaundry.com

balugablue ,

Holding my money

We were happy about the potential convenience this app could offer, however it quickly become very inconvenient. After successfully completing a handful of washes through the app, they are now holding our money and not allowing the funds to be used toward the washes. It shows we have $20 credit but it shows $0 next to the “add funds” button. When I click “add funds” it shows we have $20 but are for some indiscernible reason unable to use it. We have contacted customer service, which is conveniently for them only reachable through email, and have heard absolute nothing. We are unable to return the unused funds back to our bank account, so now this app is holding our money. This company is trash!! Stick with quarters, at least then you know where your money is going...

Developer Response ,

Hello, we are so sorry to hear about the issue you are currently experiencing. We definitely want to look into this further and get this resolved. Please give our customer support team a call so we can help make things right.

Information

Seller
WASH Multifamily Laundry Systems, LLC
Size
12.9 MB
Category
Lifestyle
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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