Xfinity Prepaid 4+

I’ve had nothing but issues with the app. I log in and always click on stay logged in box but every single time I go back I have to log back in. Also when I try to pay I always get the something went wrong message is also come to my attention while checking my phone settings and searching for the Wi-Fi network that this network Xfinity offers its prepaid customers is not secured!! you have customers like myself who can’t afford the ridiculous prices you have for internet/cable and we still remain with your service but end up getting screwed. We are still paying to get this service the least you can do is make this app work without issues and give us a secured network because is what we all think we are getting.

This is my 1st month having Xfinity prepaid. While the internet is decent but the App and website are both broken for refilling the service . This is beyond ridiculous, I understand if the app is bad but even your regular site is broken so none of us can refill ? Also when I first received the modem , there was a problem with the connection so I waited 5 days for the technician to come and the customer service claimed she would credit me those 5 days , but I just called the automated system and checked my account and those 5 days was never credited . I like the idea for not having a contact but $45 is not exactly cheap either with the speed that we are getting and the customer service is beyond unacceptable . Prepaid is not cheaper internet than regular accounts from what I can see with your promotion with regular account so please get it together Comcast , you are such a big company so it is baffling that your app and site are both broken for something as simple as us wanting to pay you !

For the most part, I haven’t had any issues. Out of no where the app just stops auto pay every month now by itself and it’s so annoying! Then you can’t contact anyone! Support is a bunch of useless FAQ! Fix the app! What’s the point of auto pay when you can’t use it and your internet cuts of immediately. I seriously watched the autopay option all the way until the due date to make sure I wasn’t going crazy. Sure enough, the day of the wifi cuts off and says I need to refill. This is a useless app.