Standard Bank / Stanbic Bank 4+

Was not a fan of banking apps I preferred the normal web internet interface via laptop or desktop. Main reason, security concern...what if l loose my phone, would it not be easy for someone to access my profile and transact...that was my thinking.

In any case, I got convinced by Standard Bank staff to try it out, my first time, some time in 2021 i did it.

The app version at the time was a disaster, the app did not work as it should, kept asking for upgrade or some file. Gave up on it.

Until recently, I gave it another try.

Low and behold, must give credit where credit is due...its not only working...the app is superb. It is simple, yet provide for all the necessities. The interface and how it is layout is excellent, makes it quite easy for the client to navigate.

Transacting on it, is a breeze.

It also has a few add-on options.

Viewing your accounts (those that are linked) is quick and easy.

You can switch between profiles

You can add new accounts

All in all, the app is quite easy to work with, interface is superb, its intuitive, provides for options to add new accounts, basically it has all the banking necessities you require.

Dear user, thank you for posting your review. We gather all feedback to make our app better in the following updates and appreciate your support. All feedback is helpful to us, and we hope you'll stay with us to see the positive changes.

There seem to be no way to keep the stench of marketing from taking over critical apps such as banking apps, which provide a service I am paying a lot for. The marketing messages can also not be deleted at all and seem to stay in the messages popup forever. It is useful that its possible to disable Notifications for them, but it looks like the only way to not to constantly be annoyed by messages and nonsense is to disable notifications on the app Completely. That is becoming difficult, because now std bank charges additional fees for transaction notification smsses. Which leaves the user with only 2 affordable options: disable app notifications in order not to be spammed - which makes noticing thefts on your account impossible, or enable it and keep the feeling of a sleezy app that keeps wanting to “connect” with people.

All I want is a basic banking app. I pay a lot of money to the bank every month. Stop trying to force unwanted and unneeded and Ignored communications down our throats. Use twitter if you think there are people that want to stay “connected” to their banks’ irrelevant news. I want to make payments, I do not want to read which rugby team you support.

Hi RealityChecks, we truly appreciate your feedback about the marketing messages in the app. We understand how important it is to have a clear and straightforward banking experience without distractions. Your insights are invaluable, and we’d love to hear more about your thoughts on this. Thank you for sharing!

Below is my original review. Unfortunately NOTHING improved since I last wrote about it. I’ve been to two branches and phoned the call centre. Nobody could tell me why the savings account opening function doesn’t work. The information about the account is still incomplete- only interest “up to” and minimum investment. Standard bank used to be the best for electronic banking and banking in general; 30 years ago was the most modern. Since it’s run by the Chinese it steadily deteriorates in customer services who are treated increasingly arrogantly by more and more incompetent staff.

The app is good for simple operations like transfer and payments. Claims to provide account opening facility but it does not work. Information appears “please visit a branch” - not very helpful especially that interest offered is higher when the account is opened via the app. The information about savings accounts in incomplete. Stating the interest “up to ...” is particularly misleading as this limit is offered at higher investment value and longer saving period. Sketchy information on capitalising and effects of premature withdrawal. As usual - half-done job.

Good day @Jo vd M

Thank you for your feedback. Please can you send an email to AppReviewsBR@standardbank.co.za so that i can assist you with the issues you have experienced.