RAKBANK App 4+

Great Bank App

I recently opened account with RAK Bank. Although the branch operation was not superb, I am very happy with RAK Bank mobile. I found it to be feature-rich, convenient and user-friendly. It’s intuitive and easy to navigate. One of the standout features is its built-in 2FA that provides an added level of security for transfers or change of key details, such as your password. So even if someone were to gain access to your device, they would still be unable to perform any financial transactions. Very well done.

Developer Response ,

Thanks for your support all along. We will keep working to provide a good user experience.

Worst Banking Service

Worst ever banking service I have experienced from RAKBANK. It’s like a nightmare dealing with RAKBANK. I have a 2 transactions authorized on my debit card even if the transaction voided by the merchant RAK Bank is holding my amount for 2 months without a reason I called them many times they are just saying it’s a bank policy when I am asking a copy of that policy no body is providing me any proof and I had accounts with different banks none of them has this policy and if central bank is having this then it should be implemented on all banks not only RAK Bank should have this policy I believe it’s banks own policy. If yes then show us your policy papers. Don’t just sit on hard earn money and do business or earn profit from it. I hope I have made my point clear please come to us with a valid reason if the amount is voided from merchant why it’s been hold by bank for 2 months I want honest answer except the one you always give it’s a bank or central bank policy and this is the policy then show us clearly what is the policy.

Developer Response ,

Hello User, We regret to hear that and sorry for the inconvenience caused . Please reach out to us via live chat or contact phone banking team on 04-2130000 to share your concerns and our team can assist you accordingly.

Literally unusable

Don’t get me wrong, the bank and it’s employees I am sure are doing a great job and this is nothing to do with the banks’s customer service. I Just think this bank needs to invest and redo their online banking system from scratch, not fix their existing. I tried logging in after few months and couldn’t even login after several attempts of resetting passwords, reenabling user, entering OTP several times. God! It’s a mess!! And wouldn’t work! I had to at a point write down the password thinking I was wrong, but no! The website and the app just tells me the credentials are wrong no matter what.
I think it’s better a bank saves it’s reputation by having no online banking feature at all if they can’t get it to work with the least of the functionality. Always remember working is more important than making it feature rich !! Uninstalling this app. Waste of space on my phone.