Allstate® Mobile

Name: Allstate® Mobile
Rating: 4.8 (1153126 reviews)
Author: Allstate Insurance Company

Finance

Free

1.2M Ratings
Ages

16+
Years
Category

Finance
Developer

Allstate Insurance Company
Language

EN
English
Size

367.2
MB

Stay covered & in control · Access digital ID cards and add them to Apple Wallet* (even available offline) · Pay bills securely with options like Apple Pay, Google Pay and bank transfers · View policies, manage claims and upload documents · Find trusted repair shops with Good Hands® Repair Network Drive smarter & save · Get safe-driving rewards and feedback with Drivewise®** · Quickly connect with help using crash detection · Find the best gas prices near you with GasBuddy® More ways to protect what matters · Be prepared with alerts about extreme weather in your area · See your home’s greatest climate risks‡ · Get 24/7 roadside help when you need it · Stay ahead of fraud with Allstate Identity Protection *Disclaimer: Electronic proof of insurance not accepted by law enforcement or departments of motor vehicles in all states. **Drivewise savings not available in CA. Subject to terms & conditions. Smartphone & download of Allstate app with activation of Drivewise required. Savings based on driving behavior & may vary by state. In some states, participation in Drivewise allows Allstate to use your driving data for purposes of rating. While in some states your rate could increase with high-risk driving, safer drivers will save with Drivewise. ‡This tool is being provided for informational purposes only and may not be applicable to all situations. Use of this tool will not directly affect your coverage or insurance rates.

Ratings & Reviews

4.8

out of 5

1.2M Ratings

Drivewise
02/01/2024

Drivewise not
I have been having problems with my Drivewise. I have called the center followed all their steps, have viewed the video, done everything, downloaded the app again, is very upsetting is refreshed the app, turned off my phone and still no trips have been logged. I called after my January 19th, trip, after waiting 4 days to see if it showed up, since then I took a trip on January 24th which I had notified the person I spoke to (Joy) and took another trip on January 28th, and planning another trip today January 30th, and nothing has been logged. I will be checking on this and call back on January 31st exactly one week after I spoke with Joy she said if nothing was logged to call in one week. I HAVE BEEN TAKING TRIPS and it is very upsetting knowing I am not getting credit for my trips!!!! Please try to resolve this matter.. Thank you. I took a trip today and was surprised it was recorded, but I’m still missing my January 19th, January 28th, and only half of my trip January 30th it recorded my trip there but not the trip back home, so I guess that means I’m still where I was.!!! Let’s hope this keeps working correctly in the future. Thanks again!!!

Developer Response
Sorry you're experiencing issues with the app. Please ensure you've updated your iPhone to the most current version of Apple's operating system and that should fix the issue. For more help, you can contact MobileAppSupport@Allstate.com.
Drivewise
02/01/2024

Drivewise not

I have been having problems with my Drivewise. I have called the center followed all their steps, have viewed the video, done everything, downloaded the app again, is very upsetting is refreshed the app, turned off my phone and still no trips have been logged. I called after my January 19th, trip, after waiting 4 days to see if it showed up, since then I took a trip on January 24th which I had notified the person I spoke to (Joy) and took another trip on January 28th, and planning another trip today January 30th, and nothing has been logged. I will be checking on this and call back on January 31st exactly one week after I spoke with Joy she said if nothing was logged to call in one week. I HAVE BEEN TAKING TRIPS and it is very upsetting knowing I am not getting credit for my trips!!!! Please try to resolve this matter.. Thank you. I took a trip today and was surprised it was recorded, but I’m still missing my January 19th, January 28th, and only half of my trip January 30th it recorded my trip there but not the trip back home, so I guess that means I’m still where I was.!!! Let’s hope this keeps working correctly in the future. Thanks again!!!
Developer Response 01/31/2024
Sorry you're experiencing issues with the app. Please ensure you've updated your iPhone to the most current version of Apple's operating system and that should fix the issue. For more help, you can contact MobileAppSupport@Allstate.com.
Drivewise not so good.
Nov 17

Francotirador87a
The app itself is fine, Drivewise makes no sense sometimes. I think people need in this part of the app the option to feedback or dispute a trip. I always check how the app recorded my trips, and there’s been a few times in some roads where the app recorded my trip as if I was speeding, when I get to drive again on that same road I make sure to check the speed limit and realize I was not speeding. Maybe the app doesn’t have an updated map with the proper speed limit on some roads, making the driver look like s bad driver when the app is what’s wrong. Please add something where we can provide feedback or dispute a trip. I know I could just change the trip add if I was the passenger but I prefer the right way. Also, how does driving at night make people bad drivers? As well as hard braking, constant hard braking means bad habit/bad driver/distracted driver, Rarely hard braking could mean the driver is aware and alert at all times, imagine a good driver paying attention to the road and surroundings braking hard when somebody cuts them off in front, or just hard breaking avoiding an accident because of somebody else’s fault.

Developer Response
Hi, sorry about that. Please contact MobileAppSupport@Allstate.com for help. ^SA
Drivewise not so good.
Nov 17

Francotirador87a

The app itself is fine, Drivewise makes no sense sometimes. I think people need in this part of the app the option to feedback or dispute a trip. I always check how the app recorded my trips, and there’s been a few times in some roads where the app recorded my trip as if I was speeding, when I get to drive again on that same road I make sure to check the speed limit and realize I was not speeding. Maybe the app doesn’t have an updated map with the proper speed limit on some roads, making the driver look like s bad driver when the app is what’s wrong. Please add something where we can provide feedback or dispute a trip. I know I could just change the trip add if I was the passenger but I prefer the right way. Also, how does driving at night make people bad drivers? As well as hard braking, constant hard braking means bad habit/bad driver/distracted driver, Rarely hard braking could mean the driver is aware and alert at all times, imagine a good driver paying attention to the road and surroundings braking hard when somebody cuts them off in front, or just hard breaking avoiding an accident because of somebody else’s fault.
Developer Response Nov 18
Hi, sorry about that. Please contact MobileAppSupport@Allstate.com for help. ^SA
WOULD GIVE ALLSTATE ZERO STARS IF I COULD
04/23/2019

SN WW
Let me start by saying I’ve been with Allstate for 47 years....ever since I moved out of my parents house to attend college I had auto coverage through them. I’ve had both auto and home insurance with them since my first home purchase in 1987. So, think about how many thousands of dollars I’ve paid Allstate in that time period. The tile roof on my current home was inspected by Allstate in 2016 before they would insure the home. Per Allstate the roof was replaced 10 years ago and was in excellent shape. Then the AZ monsoon season came in July of 2018 and blew almost every tile out of alignment and broke more than a few. Five roofing contractors looked at the roof and each one said the roof was in need of full replacement due to the damage. Allstate disagreed. They wanted to “repair” the tile roof with “similar” clay tiles that did not match the San Valle clay tile because it hasn’t been made in many years. Allstate’s first estimate to repair the roof was $700 which doesn’t even cover my deductible. After months of wrangling, (8 months) my roofing contractor was able to get the repair amount up to $14,000 which was just over half what the roof actually cost us. Long story short, I’m no longer with Allstate. They have absolutely no clue what customer service or customer loyalty is all about. 47 years of customer loyalty meant nothing to them....I was just a very expensive premium to them.
WOULD GIVE ALLSTATE ZERO STARS IF I COULD
04/23/2019

SN WW

Let me start by saying I’ve been with Allstate for 47 years....ever since I moved out of my parents house to attend college I had auto coverage through them. I’ve had both auto and home insurance with them since my first home purchase in 1987. So, think about how many thousands of dollars I’ve paid Allstate in that time period. The tile roof on my current home was inspected by Allstate in 2016 before they would insure the home. Per Allstate the roof was replaced 10 years ago and was in excellent shape. Then the AZ monsoon season came in July of 2018 and blew almost every tile out of alignment and broke more than a few. Five roofing contractors looked at the roof and each one said the roof was in need of full replacement due to the damage. Allstate disagreed. They wanted to “repair” the tile roof with “similar” clay tiles that did not match the San Valle clay tile because it hasn’t been made in many years. Allstate’s first estimate to repair the roof was $700 which doesn’t even cover my deductible. After months of wrangling, (8 months) my roofing contractor was able to get the repair amount up to $14,000 which was just over half what the roof actually cost us. Long story short, I’m no longer with Allstate. They have absolutely no clue what customer service or customer loyalty is all about. 47 years of customer loyalty meant nothing to them....I was just a very expensive premium to them.
App needs work
03/19/2021

J e s s s s
I don’t usually review apps, I just delete them if I don’t like them. But for this app, I need it to be on my phone for easy access to my car insurance. I don’t like having to go to the website to pull up my info. There’s very little you can actually do on the app vs the website. The app seems like it’s a beta if I’m being honest. Seconds ago, I was double checking my app to ensure everything is paid and I’m good to go. I accidentally clicked on the “coverage” tab and it said I didn’t have a policy, to call this number.. I had a mini heart attack and checked the actual website, everything is in order on the website but not the app. It’s completely up to date, I double checked that. The app could use some work in my opinion. Half the time the app looks like everything’s smashed together, specially the tabs at the bottom. I don’t haves small device either, my iPhone 11 Pro Max has a decently large screen. Maybe I’m just use to my geico app (I recently switched over to Allstate from geico ) I never had to check the website but the Allstate app shouldn’t look like a beta tester app. Geicos app was smooth, and it looked nice. Everything was easy to use. Never had any issues with that app. All in all, I don’t like the look or “feel” of this Allstate app.

Developer Response
Thank you for your feedback. We are aware of the issue and are working to fix it!
App needs work
03/19/2021

J e s s s s

I don’t usually review apps, I just delete them if I don’t like them. But for this app, I need it to be on my phone for easy access to my car insurance. I don’t like having to go to the website to pull up my info. There’s very little you can actually do on the app vs the website. The app seems like it’s a beta if I’m being honest. Seconds ago, I was double checking my app to ensure everything is paid and I’m good to go. I accidentally clicked on the “coverage” tab and it said I didn’t have a policy, to call this number.. I had a mini heart attack and checked the actual website, everything is in order on the website but not the app. It’s completely up to date, I double checked that. The app could use some work in my opinion. Half the time the app looks like everything’s smashed together, specially the tabs at the bottom. I don’t haves small device either, my iPhone 11 Pro Max has a decently large screen. Maybe I’m just use to my geico app (I recently switched over to Allstate from geico ) I never had to check the website but the Allstate app shouldn’t look like a beta tester app. Geicos app was smooth, and it looked nice. Everything was easy to use. Never had any issues with that app. All in all, I don’t like the look or “feel” of this Allstate app.
Developer Response 04/22/2021
Thank you for your feedback. We are aware of the issue and are working to fix it!

What's new in 20.6: The all-new Allstate app! · Protection Reviews - now available in the app! Review your auto or home protection and see if your coverage fits your needs · What type of driver are you? New Drivewise Archetypes captures your driving style and what kind of driver you are. Not available to all Drivewise users. · Weather Alerts - Sign up and receive proactive, localized alerts for hail, wildfire, tornado, hurricane and now freeze warnings. · We've fixed a few things to make the app faster and easier to use.