Update: Received a response from the app developer stating they were working on a fix. It is now fixed and working flawlessly as it did before. Thank you! Have had the app for a while and it worked flawlessly. A few days ago it wouldn’t log me in at all. It’s like there is a glitch in the system. It flashes back and forth between the Face ID and the login screen…..over and over again. I turned my phone off and back on, it still did the same thing. I closed the app out and attempted again to get logged in but the same thing happened. I finally deleted the app and reinstalled it but it continues to do the same thing. So frustrating. Please help!!

This insurance is terrible!! Just as with most other insurances. Pay out of the nose for no coverage. Costs are put on the patient. Customer service is terrible as well. I’ve called several times to get coverage information and amounts for a few different outpatient services and kept getting sent over to a different person and no one could answer the question. The website is useless. This is a complete joke!! Never again. Come November we are getting rid of this useless what they call “medical insurance”…… oh and no one tells you the wait times for the new patient appointments you have to wait almost a year for because you are forced to switch doctors that take the insurance at the time of the appointment. Then you are told when you finally go to that appointment that the facility and drs no longer accept that insurance but that we just send the bills in to get reimbursed. So another step the patient has to take. Absolutely absurd!! Medical insurance is a complete scam and total rip-off to the American people!!!!!!!!

This app is not helpful. The only thing I can look up our medical providers and the results that I give me are not related to the search most of the time. When I try looking for dentist, I get gynecologist and mental health therapist, physical therapist and other types of random searches. When I try to search for a mental health therapist, I virtually get no searches that are related to what I’m looking for. It’s basically pointless to use a search door. Also, there is no cost estimator for certain procedures and that’s saying that would be helpful. The thing that I dislike is the login process. What is the 40 of the bio identifier/Face ID if it’s always gonna open up a second window for me to physically login. I also dislike that I can’t take screenshots in the app. This is my information I want to be able to have copies of it if I please. I think the security measures are overkill in all honesty

Let's see, I can view my ID card. Oh, I can do that in the native Wallet app. I already know my primary care provider's name. Anything about the plan or coverage takes me to their glacially slow website, but, hey, everything about how I pay them is right here. For the record, it's much, much more important to have information about what you do for me available in the app than it is to have information about what I do for you. It's not so much that it's a bad app as it is that the app doesn't do ANYTHING useful for me. Let me know when it actually helps me rather than you, eh? Right now it's useless and half-baked.The fact that it was released when it’s sole focus is on what I do for you tells me that your product managers and developers need a refresher on who is the customer here.