EI +

Name: EI +
Rating: 4.7 (91935 reviews)
Author: Emirates Islamic Bank P.J.S.C

Emirates Islamic

Only for iPhone

Free

92K Ratings
Ages

4+
Years
Category

Finance
Developer

Emirates Islamic Bank P.J.S.C
Language

EN
English
Size

735.1
MB

iPhone

Emirates Islamic's newest mobile banking offering brings the latest in technology, and enhanced user experience to our existing and new clients.

Ratings & Reviews

4.7

out of 5

92K Ratings

Very bad service
27/10/2024

asifpv
am extremely disappointed with Emirates Islamic Bank's unfair and unjustified charges on my credit card account. Despite clearing my balance in full and on time, the bank added a financial charge without any valid reason. When I reached out to their customer service, I was met with unhelpful and inconsistent responses. They initially claimed a prorated fee due to payment intervals, but later shifted to a different explanation, stating the charge was for a prior month’s balance, which was simply incorrect.After multiple attempts to resolve the issue, the bank refused to reverse the charges, despite clear evidence showing timely payments. Such poor handling and lack of accountability are unacceptable, reflecting a severe lapse in customer care and ethical practices.If you value transparency and customer service, I would highly advise reconsidering Emirates Islamic Bank as an option. My experience has been frustrating, and their refusal to acknowledge their mistake has only added to the inconvenience. I hope others do not have to go through a similar ordeal."

Developer Response
Hi Asif, we are sad to hear of your negative experience with credit card charges and are hoping that your concern has since been addressed. If not, please do not lose hope and reach out to us. As your issue is not related to the application, it is best to visit one of our many branches, reach out to our call-centre on 600599995 or email us at Apps@emiratesislamic.ae if it more convenient for you.
Very bad service
27/10/2024

asifpv

am extremely disappointed with Emirates Islamic Bank's unfair and unjustified charges on my credit card account. Despite clearing my balance in full and on time, the bank added a financial charge without any valid reason. When I reached out to their customer service, I was met with unhelpful and inconsistent responses. They initially claimed a prorated fee due to payment intervals, but later shifted to a different explanation, stating the charge was for a prior month’s balance, which was simply incorrect.After multiple attempts to resolve the issue, the bank refused to reverse the charges, despite clear evidence showing timely payments. Such poor handling and lack of accountability are unacceptable, reflecting a severe lapse in customer care and ethical practices.If you value transparency and customer service, I would highly advise reconsidering Emirates Islamic Bank as an option. My experience has been frustrating, and their refusal to acknowledge their mistake has only added to the inconvenience. I hope others do not have to go through a similar ordeal."
Developer Response 08/11/2024
Hi Asif, we are sad to hear of your negative experience with credit card charges and are hoping that your concern has since been addressed. If not, please do not lose hope and reach out to us. As your issue is not related to the application, it is best to visit one of our many branches, reach out to our call-centre on 600599995 or email us at Apps@emiratesislamic.ae if it more convenient for you.
New version
28/05/2024

ayesha_3d
Update May-2024:Its very good app, way better than the old one, the waiting time is much better, now when you add new beneficiary you wait 3 hours, before it was 24 hours, and also when you send money the process is faster than before, I hope this don’t change. What I also like that I noticed recently they add option to schedule repeated transfers 😍 I was looking for that. Thanks a lot, keep going!Till now it seems better than old version, however, I didn’t like that I can’t add beneficiary from EI and ENBD with their account number! they are changing how to start the IBAN from time to time, how can I know. It should allow with account number since we are same bank + I hope they removed 24 hours waiting when adding new beneficiary since its so useless and has nothing to do with safety. There is a lot of other choices that provide safety.

Developer Response
Hi Ayesha, Thanks for the 5 star rating. Hope you continue to enjoy reading news on our app. If you have any feedback or suggestions, please write to us at Apps@emiratesislamic.ae. We would love to hear from you!
New version
28/05/2024

ayesha_3d

Update May-2024:Its very good app, way better than the old one, the waiting time is much better, now when you add new beneficiary you wait 3 hours, before it was 24 hours, and also when you send money the process is faster than before, I hope this don’t change. What I also like that I noticed recently they add option to schedule repeated transfers 😍 I was looking for that. Thanks a lot, keep going!Till now it seems better than old version, however, I didn’t like that I can’t add beneficiary from EI and ENBD with their account number! they are changing how to start the IBAN from time to time, how can I know. It should allow with account number since we are same bank + I hope they removed 24 hours waiting when adding new beneficiary since its so useless and has nothing to do with safety. There is a lot of other choices that provide safety.
Developer Response 13/06/2024
Hi Ayesha, Thanks for the 5 star rating. Hope you continue to enjoy reading news on our app. If you have any feedback or suggestions, please write to us at Apps@emiratesislamic.ae. We would love to hear from you!
Personal finance issue
08/08/2023

Dilanthi79
I’m having worse experience with EIB service. I have settled and closed my old personal finance 7th of July and applied for new finance. However on 25th July i have been charged again for my settled and closed finance EMI. Until now many follow ups to the bank no one was able to resolve the matter and credit back my deducted money. Service agent no response at all and she said it is not my responsibility. Raise a complaint to the bank but no solution. How can bank make mistake like this? Till now I have two finance accounts my app. Are you going to deduct again both finance EMI’s this month??? I need bank to resolve this ASSP. It has been 2 weeks now I’m waiting.
Personal finance issue
08/08/2023

Dilanthi79

I’m having worse experience with EIB service. I have settled and closed my old personal finance 7th of July and applied for new finance. However on 25th July i have been charged again for my settled and closed finance EMI. Until now many follow ups to the bank no one was able to resolve the matter and credit back my deducted money. Service agent no response at all and she said it is not my responsibility. Raise a complaint to the bank but no solution. How can bank make mistake like this? Till now I have two finance accounts my app. Are you going to deduct again both finance EMI’s this month??? I need bank to resolve this ASSP. It has been 2 weeks now I’m waiting.
Where’s the rewards points for the credit card
23/05/2024

paulooo90
I went from 5 stars to 1 star only and if there is less than that i will give also.Personally, I can tell that the service became very poor and slow (online and in the branches).I had requested to open a joint account with my wife, dated May 4, 2024 and till the moment May 23 nothing opened. Only after two weeks i got a call from the staff asking me to go back to the branch because he needs another signature from us (distance between me and that branch is 160 KM). I went to another nearby branch and signed all the papers again. And still got no response.The customer service staff in the branch doesn’t have any customer service skills (no smile - playing with his phone - chatting - calling friends - and not giving full attention to his customer). I am so disappointed with the service and i hope to see some enhancement from your side.

Developer Response
Dear User, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at https://www.emiratesislamic.ae/en/contact-us We would be more than happy to assist you. Best Regards.
Where’s the rewards points for the credit card
23/05/2024

paulooo90

I went from 5 stars to 1 star only and if there is less than that i will give also.Personally, I can tell that the service became very poor and slow (online and in the branches).I had requested to open a joint account with my wife, dated May 4, 2024 and till the moment May 23 nothing opened. Only after two weeks i got a call from the staff asking me to go back to the branch because he needs another signature from us (distance between me and that branch is 160 KM). I went to another nearby branch and signed all the papers again. And still got no response.The customer service staff in the branch doesn’t have any customer service skills (no smile - playing with his phone - chatting - calling friends - and not giving full attention to his customer). I am so disappointed with the service and i hope to see some enhancement from your side.
Developer Response 27/05/2024
Dear User, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at https://www.emiratesislamic.ae/en/contact-us We would be more than happy to assist you. Best Regards.

• Introducing the Dirham (AED) Symbol. • Enhanced Payment Tracker to track your transactions. • General Fixes & Performance Improvements. Thank you for banking with Emirates Islamic.

Version 16.7.1

1 day ago

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The following data may be collected and linked to your identity:
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EI +

Emirates Islamic

Ratings & Reviews

What’s New

Version 16.7.1

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Siri

Wallet

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