EI ‪+‬ 4+

Where’s the rewards points for the credit card

I went from 5 stars to 1 star only and if there is less than that i will give also.
Personally, I can tell that the service became very poor and slow (online and in the branches).
I had requested to open a joint account with my wife, dated May 4, 2024 and till the moment May 23 nothing opened. Only after two weeks i got a call from the staff asking me to go back to the branch because he needs another signature from us (distance between me and that branch is 160 KM). I went to another nearby branch and signed all the papers again. And still got no response.
The customer service staff in the branch doesn’t have any customer service skills (no smile - playing with his phone - chatting - calling friends - and not giving full attention to his customer). I am so disappointed with the service and i hope to see some enhancement from your side.

Developer Response ,

Dear User, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at https://www.emiratesislamic.ae/en/contact-us We would be more than happy to assist you. Best Regards.

New version

Update May-2024:
Its very good app, way better than the old one, the waiting time is much better, now when you add new beneficiary you wait 3 hours, before it was 24 hours, and also when you send money the process is faster than before, I hope this don’t change. What I also like that I noticed recently they add option to schedule repeated transfers 😍 I was looking for that. Thanks a lot, keep going!

Till now it seems better than old version, however, I didn’t like that I can’t add beneficiary from EI and ENBD with their account number! they are changing how to start the IBAN from time to time, how can I know. It should allow with account number since we are same bank + I hope they removed 24 hours waiting when adding new beneficiary since its so useless and has nothing to do with safety. There is a lot of other choices that provide safety.

Developer Response ,

Hi Ayesha, Thanks for the 5 star rating. Hope you continue to enjoy reading news on our app. If you have any feedback or suggestions, please write to us at Apps@emiratesislamic.ae. We would love to hear from you!

Very bad service

am extremely disappointed with Emirates Islamic Bank's unfair and unjustified charges on my credit card account. Despite clearing my balance in full and on time, the bank added a financial charge without any valid reason. When I reached out to their customer service, I was met with unhelpful and inconsistent responses. They initially claimed a prorated fee due to payment intervals, but later shifted to a different explanation, stating the charge was for a prior month’s balance, which was simply incorrect.

After multiple attempts to resolve the issue, the bank refused to reverse the charges, despite clear evidence showing timely payments. Such poor handling and lack of accountability are unacceptable, reflecting a severe lapse in customer care and ethical practices.

If you value transparency and customer service, I would highly advise reconsidering Emirates Islamic Bank as an option. My experience has been frustrating, and their refusal to acknowledge their mistake has only added to the inconvenience. I hope others do not have to go through a similar ordeal."