I love Mayo and we have been with it since we lived in Minnesota. But once we moved to Scottsdale we could not move our primary care doctor here to Mayo in that we were over 65. That was a low blow after being with Mayo in Rochester and having all of our medical care there for years. The other thing I find is that the Mayo system is difficult to navigate. Until you’re the one doing all of the navigating you don’t realize the difficulty involved. Because they do not take Medicare you have to pay the bills and never seem to match the payment schedule and so I put an XL spreadsheet together and put took it to the finance department. He told me that it is impossible to use the spreadsheet to figure out pay and even he had difficulty explaining it to me. That being said I still think it’s the finest medical facility in Arizona but it certainly is difficult to navigate. On the website I find that if you request a response from the medical team you will get a quick response. I also find they telemedicine more and not being able to meet with doctors. I also find that PAs and MPs are meeting with you rather than doctors more often. I find them taking extraordinary Covid precautions and felt very safe once I got into the facility.

with all the new design that you've done on this app and on the desktop version very little works right I am constantly kicked out of my session the choice of adding an appointment to any type of calendar results in the appointment being added to my calendar, and then disappearing not just occasionally, but every single time I cannot get questionnaires to load time after time after time that I need to fill out for appointments I cannot reach anybody on the phone because you have ridiculously long wait times because everybody's having trouble with the app. I don't know who was in charge of this revamp, but it's terrible. I worked in computer for 25 years, I know a poor revamp when I see one so my review is it's a very very bad app at this point in terms of reliability and people being able to get things done. What more is there to say the functionality that worked before is spotty it's confusing, trying to find the way around the app and again I have computer experience I'm not a novice it's hard to print things out so that they look clean and neat. I mean after all when you pay a couple thousand dollars to have a test done you expect to get a formal report that goes with that test that can follow you around and you can take the other practitionersreports to come off the way that they're set up the page breaking and the headers in the footers cut right the middle of lines of text that are important etc. etc. etc.

This is a horrible app! First of all let me start off by saying The Mayo Clinic is the best medical facility in the world! All the people who work there are outstanding!! However the Mayo Clinic app that supports there services is just plain awful! The app itself is not user friendly or intuitive! Theres not a way I can describe all the ways it’s unfriendly and confusing to use using this form. One of the most annoying parts is once you sign up for the app and give them your email you will get repeated emails stating that you need to go to the app and retrieve a message or check in for an appointment or pay a bill. These messages are very frequent. What happens is you think you’ve missed something so you again log into the unfriendly app and clumsily navigate around it only to find out the new message is informing you to complete something you’ve already completed. I mean I’ll get a reminder message on my email telling me I’ve got a new message or a new task to complete on the app only to eventually find out I’ve already completed or read the message over a week ago in the past. This happens repeatedly!! You would think whatever program that is sending out the email notifications would be connected to the app but they are not! You would think that a medical facility would hire a app builder that could design a easy to use and understand app but that’s not the case either! Strange how a world renowned medical facility like the Mayo Clinic would have a app that so poorly represents its organization. Sigh.

Now you can't even send them feedback through their feedback link to let them know about ALL the issues that need to be fixed!!! Ugh!!! About the ONLY thing it did correctly tonight was helping me reset my password because I couldn't remember it since I hadn't been on it (the app) in so long! IF they care (& read these reviews), HERE'S the "feedback" message that I tried sending to them/you...I don’t like the fact that every time I viewed past PDF billing statements & had to click “close” to close them out I had to to completely re-select billing, choose the right location, and then choose to view statements ALL OVER AGAIN! There SHOULD be a way to close the PDF without closing out of the entire billing page! I am also going to go out on a limb here and guess that I am not going to be the ONLY one who is disappointed with the fact that I was unable to pay my bill through the app! I tried, several times, and EVERY time I received the same “invalid session” message! It DID occur to me that it was possible the app was just “getting ahead of itself”, in a way, and maybe I just needed to click the “choose payment type” button but that didn’t solve the problem. It didn’t matter how quickly, how often, or where on the button I clicked...”invalid session”...every time! Like I said, I tried repeatedly/several times! Now Arizona Mayo Clinic will have to wait for a check in the mail if I’m unable to process the payment online (but that’s going to have to wait until morning, now,since it’s gotten very late here and I’m tired) since the app doesn’t work!