Screenshots

Description


Protection 360 by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360 by Assurant® lets you:

• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Troubleshoot Your Devices – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place.

Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.

What’s New

Version 3.1.2

Minor Bug Fixes

Ratings and Reviews

4.4 out of 5
2.9K Ratings

2.9K Ratings

I'm a little annoyed ,

Happy Tech PHD User

I have been a T-Mobile Customer for 5 years, and when a store rep showed me this app I was blown away! I am not the most technical person, but the Tech PHD expert I spoke to on the phone was able to assist me with all my technical questions. I was in need of resetting my WiFi router and connecting my phone to my new smart fridge, and the helpful rep on the phone help me set everything up within 30 min.

This app is only available to JUMP plus customer at T-Mobile, and it is a cool service I’ll use for all my IOT needs.

G329 ,

Stolen phone assistance

My daughter’s phone on my account was stolen. In just over 24 hours she received a replacement phone and prior service was cut off such that the people who stole it could not benefit in anyway. The service promptness and courtesy from people at T-Mobile and Assurant is appreciated with minimal inconvenience. Good work five stars

kimmieavilez ,

Best app to file a claim

This app is awesome, I had never filed a claim faster than this. I had a lot of trouble using mytmoclaim online, but this makes it a lot easier and faster. It took me like 5 minutes and everything was process rapidly and my claim was approved. Really glad this app exists, thank you.

App Privacy

The developer, T-Mobile, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Search History

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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