Tech PHD by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world.Tech PHD by Assurant® lets you:
•Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all of your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers.
•File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
•View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
•Troubleshoot Your Devices – Get the most out of your devices and discover helpful Step-by-Step Guides.
•Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place.Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.

What’s New

Version 3.0.4

Minor UI Enhancements and Bug Fixes

Ratings and Reviews

4.4 out of 5
296 Ratings

296 Ratings

csweet81 ,

Great App!

Very informative and helpful! Easy to use and I use it regularly.

I'm a little annoyed ,

Happy Tech PHD User

I have been a T-Mobile Customer for 5 years, and when a store rep showed me this app I was blown away! I am not the most technical person, but the Tech PHD expert I spoke to on the phone was able to assist me with all my technical questions. I was in need of resetting my WiFi router and connecting my phone to my new smart fridge, and the helpful rep on the phone help me set everything up within 30 min.

This app is only available to JUMP plus customer at T-Mobile, and it is a cool service I’ll use for all my IOT needs.

kimmieavilez ,

Best app to file a claim

This app is awesome, I had never filed a claim faster than this. I had a lot of trouble using mytmoclaim online, but this makes it a lot easier and faster. It took me like 5 minutes and everything was process rapidly and my claim was approved. Really glad this app exists, thank you.


T-Mobile USA, Inc.
127.8 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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