Screenshots

Description

Zoho Assist, a remote desktop app enables you to connect and control a remote computer as if it's right in front of you. Let the remote desktop run on any OS, be part of any network - internal or external, and remain behind either a proxy or a firewall. You don't need to worry. Establish remote access quickly, without any hassle, and troubleshoot on the go.

Here are some noteworthy features:

Provide timely remote assistance to your customers

Invite your customers by sending an SMS or Email invite or share the invitation URL. Once your customers join the session by accepting the invite or clicking the URL you'll be instantly connected to the customer. You will be able to instantly connect to your remote PC or mobile device as soon as they accept the invite or click the URL.

Access unattended remote computers

With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are. That means, you can troubleshoot remote computers without even needing the customer to be in front of it.

Multiple monitor navigation

Navigate between any number of monitors connected to the remote desktop. Active monitor detection is done automatically.

Take instant screenshots

Zoho Assist remote access software captures screenshots instantly with a single tap. Use the images to go through issues and troubleshoot later.

File transfer

Transfer files to and from your iOS device during a remote access session. Send and receive files even to a remote unattended computer.

Always secure

Zoho Assist uses advanced 128 bit and 256 bit AES encryption. All remote support sessions are secure and reliable.

- Start a support session through your iPhone or iPad
- Access unattended computers
- Navigate between multiple monitors
- Simple and intuitive gesture controls
- Guide customers via the in-app live chat
- Perform reboot, safe reboot and ctrl-alt-del on remote windows computers
- SSL, 128-bit Advanced Encryption
- Touchpad/Trackpad: Switch between touchpad and trackpad.
- Wake on LAN: Power on the system remotely when connected to the LAN.
- Power options: With unattended access, use power options such as restart, shutdown, etc. without connecting to the system.
- Deployment options: Invite customers to install and grant access to their system.
- Tools options: Carry out administrative tasks in-app after gaining access to the remote system. The quick launch menu lets you access computer applications of the remote system faster.
- Swap screen: Swap roles with your customer and let them gain access and insights from your system.
- In addition, schedule sessions, view history and add your favorite contacts.

Take it for a spin and let us know what you think!

What’s New

Version 3.1.3

* We have now introduced Power Options, for Linux and Mac computers, which you can access from the Unattended Access tab.
* We have also squashed some bugs and enhanced the performance of the app.

Ratings and Reviews

4.6 out of 5
171 Ratings

171 Ratings

San_Guard ,

Works great!

Recently started using this as a replacement for TeamViewer (free edition). I do alot of remote support and I was looking for a free solution with minimal effort to get running. I looked into several free alternatives that could do unattended and remote support but I needed something that could get setup in restricted networks only ssl and http open. I couldn't find a free solution that I didn't need to open ports or setup some sort of reverse proxy. I then looked for paid solutions and found many that cost a fair amount but they worked then I found Zoho assist not only did it do what I wanted but had a free version and even the payfor version didn't break the bank!

Cryptofist ,

Outstanding!

We are currently using the Remote support app and social media platform for our computer support business. Must say, I’m beyond impressed. In a day and age where a business scalability is vital to its success, Zoho comes through. Zohos Pricing and customer Support are unmatched and the options seem never ending. I’m super excited to see how the future of our business looks as we grow with the use of other Zoho apps!

Lilactrap ,

Useless

Zoho Assist (normal non-phone app) is growing on my since I was forced to stop hiding GoToAssist. Was excited to hear there was a phone app for agents. Tried it out testing into my own computer...

1) connects quickly
2) the mouse, click control demo is unintelligible. It asks if you understand. I select No thinking it would give me a move advanced demo. Nope just jumps into session... why ask then?
3) so I figured out the touchpad feature is the only option, otherwise your finger covers where you are pointing and when the screen is so small, accuracy is critical.
4) so I figure this is only good for monitoring my laptop. For example, I have this project where a program is running all night. Great! I can use this app to check in every half hour to see if it finished or crashed... no go.
5) if you minimize the app (for any reason), it disconnects you from the session. So far, after it does that, I’ve not been able to restart the session.
6) sometimes it says it’s waiting for the client to approve... but it’s not. I am on my laptop and there are no prompts etc.

So in short, good alpha test app. Let me know when beta testing starts.

Developer Response ,

Hi, Greetings from Zoho Assist. Please find our response to your queries below. 2) the mouse, I select No thinking it would give me a move advanced demo. Nope just jumps into session... why ask then?

If you choose the "No" option, we will show the demo every time you connect to a new session. We will change the pop-up in our upcoming updates.

3) so I figured out the touchpad feature is the only option, otherwise your finger covers where you are pointing and when the screen is so small, accuracy is critical.

We support both Touchpad and Trackpad in our app. To change to Trackpad, go to Session - Preferences - > choose the Trackpad option.

4) so I figure this is only good for monitoring my laptop. For example, I have this project where a program is running all night. Great! I can use this app to check in every half hour to see if it finished or crashed... no go.

We have features based on the pricing plans. Take a look at the below link. Please write to us at assist@zohommobile.com if you're looking for any specific requirements.
https://www.zoho.com/assist/pricing.html

5) if you minimize the app (for any reason), it disconnects you from the session. So far, after it does that, I’ve not been able to restart the session.

This is Apple's OS behavior. It will automatically clear the session after five minutes in the background. To join the same session, you can go to Home screen -> Session -> Session list -> tap on the "join" button.

6) sometimes it says it’s waiting for the client to approve... but it’s not. I am on my laptop and there are no prompts etc. So in short, good alpha test app. Let me know when beta testing starts.

Could you please send us the screenshot of the issue to assist@zohommobile.com? We would be in a much better position to help.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contacts

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

  • Siri

    Get things done within this app using just your voice.

More By This Developer

You May Also Like