Description

Need help? Apple Support app is your personalized guide to the best options from Apple. Find answers with articles tailored to your products and questions. Call, chat or email with an expert right away, or schedule a callback when it’s convenient. Get a repair at an Apple Store or a nearby Apple Authorized Service Provider. Apple Support is here to help.

Note that certain features are available only in select countries or regions.

What’s New

Version 3.2

• Performance improvements and bug fixes

Ratings and Reviews

3.7 out of 5
2.7K Ratings

2.7K Ratings

Bobbi-B.A.C.H. ,

Information Availability & Shared By at this App!!!

Barbara Ann H-L. I am most pleased at this App the information I need is available to you 24/7. How wonderful it is to be able to share my feelings about my Apple products any time of the day or night!!! Now if I have a problem it’s answered much more easily and the chat system is great. Also I am most pleased with my ability to share how others feel about their products. I find it very interesting and informative and fun and I enjoy what you can learn from it. Thanks again Apple for this great application. Yours truly Barbara Ann.

Not-Mozart ,

So many problems that are “working as designed”

Basically this is an amazing example of terrible UX, you can use this as an example when teaching college students what an example of backend UX looks like. ONE: If your internet connection cuts out (for instance if you are riding the subway), for some reason you are not allowed to continue typing — every other app just won’t send when there’s no connection but this app just refuses to let you finish the sentence you are currently typing. There is no reasonable excuse for this. TWO: if you are in a foreign country and you contact support, for some reason the AI thinks your location picks the language and not your Apple ID. Seriously just because I’m in France right now does not mean I am fluent in French. Who “designs” this nonsense??!? THREE: “We’ll send you notifications when messages are sent” ... this is mostly false. You probably will not get notifications and the representative on the chat will end the chat.

darron567 ,

Payment system

Accidental purchase makes no sense my younger sibling hands me the phone with my Touch ID already up boom I buy a 7.99 +tax game so I go to cancel it cause I don’t have the money what’s the solution must pay the money before I can get a refund cause I didn’t have the money to buy it. Now tell me what sense does it make to charge me when there’s no money to be taken but yet still buys the game. If I go to a store buy something and I don’t have money what’s gonna happen they say sorry and put back the item and I go on my way. Apple support ? You don’t have money ? Well we’re gonna charge you so you have to pay it or else you can’t use your App Store or update anything till it’s paid well you don’t have the money ? Oh well what you gotta do is get the money then pay it and then POSSIBLY be accepted for a refund. WHAT ??? It makes no sense !!

Information

Seller
Apple Inc.
Size
52.9 MB
Category
Utilities
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Age Rating
Rated 4+
Copyright
© 2019 Apple Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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