When I download the app it only shows one state and mines is not on it. It is the only way in Florida to pay court ordered payments and I have to use the website which is not easy. It keeps reading bad error. I spoke with my probation officer and see tells me a lot of people are having issues with the correct pay. Supposedly you can go to one of the locations and pay but none on the map accept correct pay. How can this one system be the only system to accept payments here especially because they are out of state in a medical complex. This company needs to pay attention to the people who are bank rolling them. Upset customer!!

Nothing ever works on this app, I try to send money and my mom doesn’t get it, I try to attend video visits I get stuck on the loading screen, messages are honestly 50/50 on whether they get delivered or not. I swear the only reason they don’t fix this app is because they know we have to use it because it’s the only means of communication with people’s loved ones. Thankfully my persons almost out cause I couldn’t imagine having to use this app long term.

This app is terrible the customer service is worst they don’t know what’s going on in the jail they don’t try to work with you when they wack ssa system is acting up or the jail is having connection issues they a scam all they do is take the money and make u check a box saying no refund .. it does hurt they system to reschedule the visit.. if the jail had on site I rather put gas in my car everyday than to give my money to these worthless ssa people

Downloaded to message a friend would not let me verify my phone number. Went to website and setup everything and have valid validate account phone id etc. tried app again gave me same error trying to verify phone number “something went wrong”. Guess will just use website