Warby Parker 4+

I started my experience with Warby Parker through the at home try on since we don’t have a store close to us. I didn’t fall in love with any of the frames the first two at home try ons so I decided to do the quiz to find my style. The quiz was a huge help!!! I had five new styles coming to me and they shipped so fast!!! I fell in love with 4 of the styles!!! I had finally found styles I loved and that looked great on me but now had to narrow down my choice to just one... I found the one I loved the most and proceeded with the ordering process. Ordering was so easy! I had done some of the stuff beforehand such as getting my prescription added to my account and getting my pd measured. The communication with Warby Parker far exceeded my expectations- they were extremely fast in responding to emails and questions. They truly helped me get what I needed. After receiving my order, they immediately emailed suggesting the higher index lenses and quickly updated my order to match what I agreed to for the order. My order shipped within a few days and I received my glasses about a week later!!! Extremely fast service, amazing customer service (that is truly hard to find now a days) and super cute options!!! I will definitely be recommending Warby Parker to everyone and using them again for my next pair of glasses!!! Thank you Warby Parker- you guys are amazing and have a new customer for life now!!!!

I don’t often write reviews but I felt this was deserving. I’ve gotten glasses from Warby Parker since I was a junior in high school and I’m now a year away from being 30. I got my 1st pair before they had brick and mortar stores. I’ve always loved their unique frames and price point. I have also only upgraded my frames due to vanity and not because they broke. I wear glasses 80% of the year so my glasses get thoroughly beat up. I’ve never broken a pair. I had a seizure (while wearing my glasses) and cracked my head open but my glasses still held up!

Ok so now the real review :) This is in regards to their customer service. I recently called to pay to upgrade shipping to expedited. None of my cards were going through and it was clear there was a problem on their end. Instead of the rep asking me to call another time/day, she did a courtesy upgrade so I didn’t even end up paying for it. I wish I remembered her name! She was awesome!

I also love their new replacement policy. Formally, they’d replace the lenses for free but now they replace the entire frames once during a 2 year period. It might be a year, but regardless, this is an example of really treating customers properly. I’m a Warby Parker Stan for life. I always suggest them to anyone who asks me about glasses. And I always get compliments on my glasses!

Well, Warby Parker, you’ve really done it. I’m 50 years old and have worn glasses since I was 4. After numerous eye surgeries, my lens prescription is strong, and my whole life I’ve struggled to find glasses, always paying no less than $500 a pair. After all these years I found my way to Warby Parker and I’m wondering where you’ve been all my life. As a working sole parent of two, I struggle to find time to take care of chores for myself, like buying new glasses. One download of the WP app, I set a filter and a few virtual try ons, I found a frame that makes me feel as if I look the way that I feel on the inside….a still-fabulous fashion forward artist hippy who loves a fresh new idea like WP that’s well-executed and no nonsense. The process was absolutely seamless; I even tried a box of 5 runners up at home so I can pick my second pair since the price point makes multiple pairs an option…how fun! The fact that WP gives a pair to someone in need for every pair I buy will surely keep me coming back for more. You found the perfect formula to disrupt and reinvent a broken system, and you are breathing life into all of us who have ever wished that getting new glasses was fun, easy and affordable. Thank you WP! Well done!
P.S: And you can bet I’m coming back for my contact lenses!