This app is great. We’ve been using it for a little over 8 years now. The one thing that bothers me the most is that, they still have the app looking like it was made for iPhone 4 or iPhone 5. It is 2019 soon to be 2020. Can you guys please take the tome to update the app to fit bigger screen sizes. It’s kinda ridiculous that your app is still so old looking. Mhelpdesk classic and the new one both need to be updated, your services aren’t cheap when we have over 7 techs in the field. Listen to your customers regarding these reviews because it will go a long way in the end. Other then that, the app is awesome and love the features. Just feels like I’m still in 2008 with that way it looks. - Mister Wade

Mobile App is no long fully functioning with Apple’s recent update. Users can only view one job or work order at a time and then they have to close the app and reopen the app to view a second job/work order. This must be repeated for every subsequent job/work order one is trying to view!! A user cannot go from one job to the next during the same login period as it will show the same job information as the FIRST job the user viewed when they first opened the app, regardless of what job/work order the user attempted to open. This is extremely frustrating and time consuming. Anxiously awaiting a resolution!This is the first time our organization has experienced a “glitch” like this with mHelpDesk, so overall, we are still very satisfied with the service.

Some good features, but after using this for 6 months the problems are very frustrating. The customer can view the work orders, but when the contractor puts a note on, the customer cannot see it. One of the most important reasons for this website is to communicate with our customers. And this app makes it more difficult. We have reached out to developer and they say the only way the customer can see notes is if you email them. Then why have the notes section? You developed the app, and we pay good money for the service. Why can’t you reprogram for our use? And the other frustrating thing is you have to constantly refresh your screen after every single action. Closed work orders pop up and you can go into a different work order than what you selected. The cursor also disappears when you select a text box. And you don’t always notice it when you’ve already typed the entire note.

I’ve been using this for 2 years and I’m not happy. They’ve promised to make changes and haven't. Definitely Need some updates to make this better. There has to be an option to select what staff has access to. For example the Activity/ private notes to only be seen by managers and admins not all staff since it shows all record of payments, every single employee can see our books. When we make changes to the schedule it doesn’t sync properly to the app which creates issues on jobs. It still shows employees on the list for the schedule that we got rid off several days ago. Your system doesn’t properly sync with quickbooks like it’s advertised- this is more desktop related but is the main reason I got this in the first place. I have to manually adjust every single invoice in quick books it defeats the purpose of being able to sync. Jobs can’t be scheduled for several full days or it tells employees they need to start a 12am. a lot of Clients complain they are not able to pay online this hurts our business and productivity since we have to help them by calling and taking payments online. Overall not unsatisfied with the app or desktop.