I like this app because I get to video chat with my friend, but the prices are insane. Let’s say I only want to put 50¢ in to send a message to a friend... I can’t. I have to put a minimum of $8 in at least because a full call is $4 and fees take almost half of the money if not more. I don’t want to call! I want to send a message! What even is a full call? 1 minute? 5 minutes? 30? As long as I want??? PLUS we have to put money into the inmate’s account too, so family members end up paying double! This is ridiculous! Why are you charging the innocent people? I’d rather go back to only being able to call and email because at least then I can contact him without having to pay insane amounts of money...

I would give this app a 4/10… because it does work for what it’s intended to be used for which is contacting your inmates but the extra fees are just ridiculous. I understand that they have to make some type of profit but when I put $20 on my brothers calling card he only gets $13??? There’s no way a “service fee” is $7… just to load money? Seriously ridiculous. Everything the government does/ is involved in is completely just a waste of time and money. It’s sad and they should make it easy for inmates family to help them out, WERE NOT THE CRIMINALS. From city telecoin to vendengine and the secure packs it’s easily $400 a month just on my one inmate, it’s disappointing and I just wish they didn’t treat our inmates and inmates family so poorly. I mean sh…t half of them are innocent anyways!! I’m just so shocked at the “service” fee for this app it put me in a rant lol.

Although customer service has been very pleasant. I have to constantly delete and reinstall this app - can we say really annoying?Also- some of my messages are not going thru- and I don’t know where it stems from interference from Citi telecoin or the jail. Inwas told by a telecoin rep that one message that had gone thru was under review - by citi telecoin? what authority do they have? already thinking this is a shady outfit run by shady people. there’s got to be a better way to communicate with your loved ones than being over charged by this company. For example: if you put $50 on your account, you only get $36 after all the fees. They take $14 out! Highway robbery! It isn’t fair to punish people incarcerated and their families. i would not recomend this app or service at this time. Maybe another more reputable business can open and give people a choice. I currently know of no other inmate communication system in the state we live. There is a two year contract I was informed of- but as low as the rating is and such inept service that thinks its smart- the contract could be cancelled. it dosen't look like they have any valid legal disclaimers or legal representation. would be interesting to see who they hire- bottom line- this is a rip off run by sketchy people who withhold messages for "review" and the whole place needs a audit and probably closed permantley for fraud and rude customer seevice reps- thou there have been a few who acted " nice" but probably insincere. shut them down.

You would think with the exorbitant fees this service charge that they’d keep up to date with their services; assuring they worked accordingly, but no! They’re simply in the business of exploiting the the families of prisoners. There is absolutely no reason this service should crash as much as it does. Constantly charging the very second someone attempts to answer. Essentially siphoning off funds, as the video call doesn’t connect. This server isn’t capitalism; it’s extortion. Services such as HomeWAV charge a $2 fee for any amount of funds added, it’s only 15¢, there are constant app updates for it, and it NEVER crashed. If that company can provide inmate Les with great consistent service at a fraction of the price, there is absolutely no reason why CTC isn’t doing it other than pure greed and a disregard for others. It is abundantly clear that the inmates aren’t the only ones who are paying a price for their accusations.