My bus arrives at 7:01am the other bus at 7:15. If it arrives late. It’ll not arrive at the cool down. Maybe I don’t understand it well. 1.4mile here is twice the pain due to elevation. Why I decided not to walk. I also tried finding the closet bus stop to there. But 7 minute walking. So it’s all 2 miles to transfer. Though when I choose the bus time. I choose the next bus at 7:45. Did make it time from the cool down. Other none app note. The bus I get off becomes the other bus I need to get. So not sure here who will be at fault if it’s late.Between the bus across the street. There was no cool down. If I get off at after the 30 minute time. Bus is ready between buses.. But the bus driver wanted to leave early. And my cool down was at 2 minutes. Maybe compared to the others that went to same buses. They might have been further away. Maybe I need to wait further away.

It took me a while to find the right agency, but the app seems to work like a charm. I bought passes from the incorrect agency twice and was refunded both times; a very nice move, that I didn’t have to suffer from my mistakes. The first time I couldn’t find my agency, so I just found a description that kinda fit. The second time, I choose the correct (ADA) service of the agency, but from what I have experienced, using this app is as simple as bringing up the app and displaying your ticket. Each ticket lasts 30 mins so I can get it ready as soon as I see the Transit pull up. I haven’t looked up what to do if your phone dies, or if you lose it; those would be good to know.

I am writing this review to express my concerns regarding my recent experience with the purchasing and refund process for a family member's pass. After purchasing the pass, I attempted to transfer it directly to them, only to discover that this was not an option. Consequently, I sought a refund through the company’s email system, as this appeared to be the designated method for customer inquiries. Unfortunately, my request for a refund was declined. I find this approach concerning, as it seems to prioritize financial gain over customer accountability. The lack of direct communication with a representative has added to the frustration of the situation. All interactions must be conducted via email, and responses may take several days, leaving customers in a state of uncertainty. Moreover, I inadvertently activated the pass, unaware that this would impact my refund request. I believe it is essential for a company to ensure that charges are applied justly and transparently, ideally allowing for refunds until the pass has been used or scanned within the transit system.

Token Transit works smoothly and quickly for me. When our small local transit system offered free rides, I had already activated a day pass. Just two phone calls restored my money to me! The dispatch center for the bus gave me TT’s number, and I left a voicemail with my name and explanation. Most kind!I also appreciate that this free app is a boon to our transit system, which is a public service with a lot of expenses. Here is a way to simplify collecting fares, that has no additional equipment needed on the bus! I hope more counties will implement it, for the benefit of riders and transit budgets, too.