Provide great support - anytime, anywhere. Support for iOS is built for agents, team leads and managers on-the-move. A fast and secure productivity tool that gives you visibility of your account in real-time.
Get ahead of the day and keep things running by bringing the right people, conversations and information together. Support for iOS is available iPhone and iPad, so you can access Zendesk whether you’re at the office or on the go!
Some of the key features you’ll find in the app:
// Focus on today
Get a snapshot of your ticket Views to review volume, demand and figure out what needs to be prioritised for your account.
// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests and more.
// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.
// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.
// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, get context with tags, notes and important customer details in profiles.
// Track team performance
If you’re a manager, you can track current workload and how your team are doing from the palm of your hand!
We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the settings tab.
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Learn more about Support and create a free account here: https://www.zendesk.com/support
‧ Minor fixes and performance improvements.
Ratings and Reviews
Inconsistent with Web Macros
I've noticed a change in behavior when applying macros to a ticket that is inconsistent with the way macros are applied in the web portal.
On iOS, macro settings for applying a specific assignee or group do not actually take affect if applied from the app. Testing these macros in the web portal works as expected, applying the correct group and assignee. Tags are applied correctly, but the ticket is never actually transferred to the correct team/user.
This behavior began a few days ago, so it doesn't appear to be related to the most recent update unless I did indeed go that long without updating the app. I will continue testing and edit with a resolution if found.
Two things I do not like
1) I do not like having to return to a work order when I apply the status of it, eg. New, Open, Pending, etc... This issue is not always the case, but if I were to guess, I would have to say, it usually is an issue, more so than not.
2) I do not like the “Tags” features input parameters, mainly hitting space to save the applied data, nor having to apply underscore key, backslash key within data’s context!!
All in all I do like the program and it’s simplicity to document required information to use as tracking for our dept.
Beautiful, simple, straightforward
You won't get any of the fancy reporting or play mode functionality in this app, but it works wonderfully well and intuitively to do the kinds of things that an agent might need to do on the move—and actually, the app is better off for its clean interface. If my boss texts over lunch break about a customer request, I can easily search and share their ticket, or send off a quick reply. Brilliant!
Developer Response ,
Thanks Maznoor - we're happy you're enjoying the app. Please keep the feedback coming!
- Zendesk, Inc.
- 45.9 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
- Age Rating
- Rated 4+
- © 2016 Zendesk Inc.
With Family Sharing set up, up to six family members can use this app.