We bought our Shark Ion Robot RV750 just over a year ago. I tried several times every day for about 3 months to get it connected to WiFi with no luck. I gave up and one day it connected on its own, finally... Then the newest update came out, disconnected it and again I can not get it to reconnect! We really love our little Rosie, she does a fantastic job in our farm house. She has no problem at all cleaning up after our dirty feet, dogs and 4 grandsons running in and out of the house from playing in the fields around us, but this WiFi issue is a big problem. We love and use the schedule option, but can’t without WiFi. It is also supposed to be voice controlled through our Google Home, but that doesn’t work either. It’s not a problem bending down to turn it on, but it’s a huge inconvenience with our busy schedule. I’ve performed all of the trouble shooting suggestions in the help section more times than I can count. I’ve searched and searched for a fix for these connectivity problems but nothing comes up and from what I’ve read in these reviews calling customer service is completely useless. If Shark see’s this review I would really appreciate some actual help and a fix for this long time on going problem!!

The app is good for the most part. There is room for improvement. Right now I am not liking this latest update. From the app, if I choose clean the entire house, it doesn’t receive the command. I can however choose individual rooms for it to clean from the app. Before the update, I could choose clean the entire house and it would work. Now I just select some of the rooms and later choose the rest or I just go to the dock and press the clean button on top of the robot. I like how the app lets you know what time it started cleaning and what time it docked. My robot likes to dock itself at 40% and then continue cleaning after a few hours. That is annoying but not an app problem. I wish the app would show me where it left off so I knew which part of the house had been vacuumed. It would be nice to see from 11:00-11:30 it cleaned the bathroom, docked to empty, resumed cleaning in the living room, docked for three hours. I would know how much was left to clean. I have to wait until it has cleaned everything before it will show that it did clean it. Also I sometimes forget to pick a mode. I prefer the highest setting for the best suction. It defaults to normal mode. It would be nice although not necessary, if I could set it to always be on the highest setting. Really the fact that a robot is vacuuming my house and the fact that I have an app on my phone to tell it to clean is just amazing. I know the technology will continue to improve. Overall I am really pleased. I would and have recommended this product and am excited to have an app.

I live on a ranch with 8 horses, 3 dogs and a cat in a two story house. I spend most of my time vacuuming and mopping which is very time consuming. I decided to buy 2 shark self vacuuming system, one for upstairs and one downstairs. I have an open floor plan with hard wood floors and 2 big area rugs. I downloaded the app which was simple enough, then I sent it out to explore. The floor plan map was decent but a little hard to see specific areas to label “different” rooms. I was able to create rooms eventually but it’s not perfect and a pain in the a…. The vacuum cannot tell between rug and hardwood floor and mapping it is not easy to get it just right. The mop cycle gets about 5” of the rug on one side and doesn’t get close enough on the other side. I wish the program was easier to use when mapping where not to mop. Also, you have to put the mop head on when you want to mop and the feature does not empty when the dust collector bin is full so you have to empty it manually, which with technology being what it is now, I would think they would figure out a way to have it all in one. It gets stuck in tight spots so you have to put dining room chairs up on the table and bar stools up on the bar. I do not run it at night because the suction of the dust bin collector is very loud and wakes me up, also if it gets stuck on the cat condo base I’m not going to get up in the middle of the night to move it. All in all it does save me time even though I have to babysit it a lot.

I’ve had the robot for about 4 days now and so far it’s been great. I had a hiccup the first day because the bin got clogged and had to be manually removed. However I gave it the benefit of doubt simply because my floors at the time were atrocious. The vacuum mapped the house on the second go which I found to be great and now with scheduling I’ll be able to keep the floors clean enough so it doesn’t get clogged again. I rate for 4 stars because there are some features on the app that I’d really like to see. First I’d like see the scheduling be more flexible as far as being able to choose which rooms are to be cleaned. I know this issue has been brought up so hopefully the developers are listening in this one. The second thing I’d like to see is permanent choices such as vacuum strength always being on max. I shouldn’t have to always go into the app to change the vacuum settings it should be something that’s done automatically based on user preference otherwise that defeats the purpose of setting a schedule and being done with it. I just feel the robot does a much better job picking up the finer material on the ground when on max and battery life shouldn’t be an excuse on a robot that can charge and resume. I really hope the developers take these request seriously because so far I’m loving it and I know it can be so much better!