UniFi Protect

Name: UniFi Protect
Rating: 4.8 (67522 reviews)
Author: Ubiquiti Inc.

Professional Scalable Security

Free · Designed for iPad. Not verified for macOS.

68K Ratings
Age Rating

4+
Years
Category

Lifestyle
Developer

Ubiquiti Inc.
Language

EN
+ 20 More
Size

232.3
MB

UniFi Protect brings the full functionality of our web-based camera security application to your mobile device. Adopt and manage your Protect devices, stream low-latency livestreams, and download localized recordings directly to your phone. Designed for residential and commercial use, UniFi Protect also allows you to: - Maintain complete data privacy with Cloudless recording storage. - Quickly scrub through hours of Timelapse footage to pinpoint the exact moments you're looking for. - Personalize security notifications based on a wide variety of individual, vehicular, and atmospheric-based detections.

Ratings & Reviews

4.8

out of 5

68K Ratings

UPDATED! Great App with one massive oversight!
01/28/2024
KRH123123
—Updated as of version 1.20.0– The developers have finally added the ability to have custom sound notifications for camera detections! Thank you! I have updated this to a 5 star rating! —Original Review— I have been using Unifi products for awhile now. Protect is a great app that works mostly flawless, however there is one feature it NEEDS to have that would make a HUGE difference. This app NEEDS to include custom sounds for its push notifications. On Apple products there is no way to create custom sound notifications for push notifications in settings. 3rd party apps have to have custom sounds “baked in” to their software. Protect does not have this feature so as of iOS 17 we are stuck with Apple’s very soft global notification sound for all notifications within the Protect application. I don’t hear my motion notifications!!! Protect developers could you please do us all a favor and put this feature at the top of the list to add in a future update?!? It’s all over the internet that people want it, and now NEED it! You have a stellar app, now I just need to hear my push notifications!

Developer Response
Thank you for the feedback. We will have improvements for notifications in the upcoming mobile app versions.
UPDATED! Great App with one massive oversight!
01/28/2024
KRH123123

—Updated as of version 1.20.0– The developers have finally added the ability to have custom sound notifications for camera detections! Thank you! I have updated this to a 5 star rating! —Original Review— I have been using Unifi products for awhile now. Protect is a great app that works mostly flawless, however there is one feature it NEEDS to have that would make a HUGE difference. This app NEEDS to include custom sounds for its push notifications. On Apple products there is no way to create custom sound notifications for push notifications in settings. 3rd party apps have to have custom sounds “baked in” to their software. Protect does not have this feature so as of iOS 17 we are stuck with Apple’s very soft global notification sound for all notifications within the Protect application. I don’t hear my motion notifications!!! Protect developers could you please do us all a favor and put this feature at the top of the list to add in a future update?!? It’s all over the internet that people want it, and now NEED it! You have a stellar app, now I just need to hear my push notifications!
Developer Response 11/02/2023
Thank you for the feedback. We will have improvements for notifications in the upcoming mobile app versions.
Not adequate for doorbell products
02/26/2023
Hezetation
While I’m a huge fan of Ubiquiti products I find the app features for the doorbell severely lacking. First off, there should be a persistent ringing on my phone when it’s pushed and a button right on the notification on my phone that allows me to answer and talk to whoever is at the door. They built the hardware (and it’s excellent) but they released it without the necessary upgrades to the software to make it truly usable as a video doorbell. They have a text screen with a preset for DND but it doesn’t silence the doorbell. They need scripted actions available that do things like mute the chimes & alerts when in DND and they need to make these more accessible right from the main screen instead of buried in camera settings. It’s a great start but needs many improvements on the software side. The rest of the camera features are excellent and if I was just looking for security cameras alone this is a great platform. I will say this, some of the other players in the video doorbell market have been doing this a lot longer and still don’t have many things right. Ubiquiti has an opportunity here to bring their name into business the way Apple has done, through the personal use of influencers. I think there’s a lot to do here and they’d be wise to do it sooner rather than later.
Not adequate for doorbell products
02/26/2023
Hezetation

While I’m a huge fan of Ubiquiti products I find the app features for the doorbell severely lacking. First off, there should be a persistent ringing on my phone when it’s pushed and a button right on the notification on my phone that allows me to answer and talk to whoever is at the door. They built the hardware (and it’s excellent) but they released it without the necessary upgrades to the software to make it truly usable as a video doorbell. They have a text screen with a preset for DND but it doesn’t silence the doorbell. They need scripted actions available that do things like mute the chimes & alerts when in DND and they need to make these more accessible right from the main screen instead of buried in camera settings. It’s a great start but needs many improvements on the software side. The rest of the camera features are excellent and if I was just looking for security cameras alone this is a great platform. I will say this, some of the other players in the video doorbell market have been doing this a lot longer and still don’t have many things right. Ubiquiti has an opportunity here to bring their name into business the way Apple has done, through the personal use of influencers. I think there’s a lot to do here and they’d be wise to do it sooner rather than later.
Really bad lag time for videos
03/15/2023
Dcjonesy
My system used to work really good before the last update and I used to be able to see events in real time and was able to catch people at my door etc while the motion was detected and recording the event with only a 2-3 second delay. With this new update there is a like a 10 second delay with viewing the clips because it has to load and most times the event doesn’t show up the first time you click on it so you have to close the clip and click it again. By the time that you get to view the event it’s too late to take live action because 40-50 seconds have passed and you are pushing a minute and people are already leaving or gone by then. I live in an area that is not the best so the real time notifications helped me navigate and turn on lights quickly or whatever I needed to deter people from my home. The live feed is also very slow and delayed, it lags really bad and even though I am watching it it doesn’t show everything live. Cars and people are frozen most time when you watch the feed, it’s like you see them, freezes and then they are gone when it updates the feed. Also, one of my cameras has a hard time catching events at night that it used to, even after trying to ‘fix’ the settings. I really liked my cameras until this update, please fix these lag issues, I prefer the previous versions better.

Developer Response
We appreciate the feedback and would like to help. Please share the UniFi OS support file with us at mobile-support@ui.com or any open support tickets so we can review and assist. To download the support file, navigate to the UniFi Portal - Console settings and download the support file.
Really bad lag time for videos
03/15/2023
Dcjonesy

My system used to work really good before the last update and I used to be able to see events in real time and was able to catch people at my door etc while the motion was detected and recording the event with only a 2-3 second delay. With this new update there is a like a 10 second delay with viewing the clips because it has to load and most times the event doesn’t show up the first time you click on it so you have to close the clip and click it again. By the time that you get to view the event it’s too late to take live action because 40-50 seconds have passed and you are pushing a minute and people are already leaving or gone by then. I live in an area that is not the best so the real time notifications helped me navigate and turn on lights quickly or whatever I needed to deter people from my home. The live feed is also very slow and delayed, it lags really bad and even though I am watching it it doesn’t show everything live. Cars and people are frozen most time when you watch the feed, it’s like you see them, freezes and then they are gone when it updates the feed. Also, one of my cameras has a hard time catching events at night that it used to, even after trying to ‘fix’ the settings. I really liked my cameras until this update, please fix these lag issues, I prefer the previous versions better.
Developer Response 03/17/2023
We appreciate the feedback and would like to help. Please share the UniFi OS support file with us at mobile-support@ui.com or any open support tickets so we can review and assist. To download the support file, navigate to the UniFi Portal - Console settings and download the support file.
Great but not perfect
10/21/2022
G34owner
I started with Ubiquiti products as a trial run. I got hooked and now have many of their products. The issue I have with this Protect Software is that cameras are expensive and currently I have issues with software not allowing me to see cameras with my iPhones. I hope on next update this is resolved as it’s very frustrating to have to close and open application until it works. I am using an iPhone 12 so should work. So, if any of the developers truly read these messages help me an many other by fixing this issue without having to waste our time finding the how to. We already paid a lot of money for your products and I can’t recommend what doesn’t work properly. Now I do like how we can now see multiple cameras at once. I also like that I don’t have to pay to view my cameras. Please fix issues with iPhone usage and I will be happy again. Thanks in advance!
Great but not perfect
10/21/2022
G34owner

I started with Ubiquiti products as a trial run. I got hooked and now have many of their products. The issue I have with this Protect Software is that cameras are expensive and currently I have issues with software not allowing me to see cameras with my iPhones. I hope on next update this is resolved as it’s very frustrating to have to close and open application until it works. I am using an iPhone 12 so should work. So, if any of the developers truly read these messages help me an many other by fixing this issue without having to waste our time finding the how to. We already paid a lot of money for your products and I can’t recommend what doesn’t work properly. Now I do like how we can now see multiple cameras at once. I also like that I don’t have to pay to view my cameras. Please fix issues with iPhone usage and I will be happy again. Thanks in advance!

Overview UniFi Protect iOS 3.7.0 adds support for Vehicle Auto Tracking, Edge AI Latency chart, along with improvements to two-way talk stability. Improvements - Added battery replacement instructions for Remote Control KeyFob. - Added Vehicle Auto Tracking. - Added Edge AI Latency chart to NVR Details. - Added Dashboard message support for USL Glassbreak events. - Added the ability to stop all sirens. - Added Spotlights to Recent Detections on the Dashboard. - Improved the Find Anything experience by aligning copy with the web application. - Improved two-way talk stability. - Improved the firmware update experience for the Remote Control KeyFob. Bugfixes - Fixed an issue where dewarp did not work when opening a fisheye camera recording from a notification. - Fixed an issue where video was not displayed correctly in full-screen PTZ mode on iPad. - Fixed an issue where Shortcuts were not displayed in the video overlay. - Fixed an issue where an incorrect animation appeared when exiting Shortcuts edit mode. - Fixed an issue where the Shortcuts button was not displayed in Timeline view for supported cameras. - Fixed an issue where Alarm Manager could load an empty alarm list in certain scenarios. - Fixed an issue where Apply Enhancement in Find Anything could get stuck in a loading state. - Fixed an issue where the Timeline timestamp could be out of sync with live time after the app resumed from the background. - Fixed an issue where the New Device Found pop-up could rotate into landscape mode. - Fixed an issue where live playback did not resume after the app returned from an inactive state. - Fixed an issue where the Get Started button could fail during archiving setup.

Version 3.7.0 Jun 18

Data Linked to You

The following data may be collected and linked to your identity:
- Location
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Ubiquiti Inc.
Size: 232.3 MB
Category: Lifestyle
Compatibility: Requires iOS 18.0 or later.

iPhone
Requires iOS 18.0 or later.

iPad
Requires iPadOS 18.0 or later.

Mac
Requires macOS 15.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 2.0 or later.

Apple TV
Requires tvOS 18.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 20 more

English, Arabic, Catalan, Czech, Danish, Dutch, French, German, Greek, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
Age Rating: 4+

4+

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