My apartment complex recently started using Fetch. We have package lockers, but for some reason my complex decided to stop using those and go with Fetch instead, which seems odd to me. The lockers are amazing because your package is safe from people stealing it and you can go grab it at your convenience. Fetch is nice- you schedule a delivery window and I’ve had great interactions with every delivery person. The one huge downside is the extended wait time for your package to be delivered to the Fetch warehouse, then Fetch has to scan it in, and then you can choose your delivery window. The only options for delivery windows are always 4:00pm- 6:00pm, 6:00pm- 8:00pm, or 8:00pm- 10:00pm. So if your package is delivered at 10:00am, there’s no way for you to get it before 4:00pm. Versus with the lockers you can just go get it whenever you’d like... The delay is even worse with USPS packages. Fetch only does one pickup from USPS very early in the morning, so if your package says “delivered” anytime after 9:00am, you will not get that package until 4:00pm THE NEXT DAY at the earliest. That’s a 36+ hour delay. Packages are already taking forever to be delivered lately, so adding extra time when we already have lockers installed seems useless in my opinion.Overall great concept and service! I’ve also had no issues with the app at all. I just wish I could get my packages in a timely manner, especially USPS packages. This service is not for you if you have packages coming that you need by a certain date.

My first few months using this service at my apartments was okay, but this wasn’t my preferred method for deliveries. My complex unfortunately requires residents to utilize Fetch Delivery Services for all packages. The past 6 months using this service have been horrible though from missing packages, lost items, deliveries made outside of the scheduled timeframes, and not being refunded or financially compensated for packages their company has lost in a timely manner. When items do not arrive in the scheduled window I have even reached out to reschedule, but they deliver anyway when I’m not home and my package is gone by the time I get back. By far the worst part of my experiences with Fetch and the common issue has been communication. It is an overwhelming task trying communicate with this company any time I have had an issue with deliveries. By the time anyone responds to communication and you begin to explain, they have assigned someone else to the thread (because phone calls are not possible) and you have to resubmit all information and explain the situation again. I have reported my concerns to my complex in hopes that when others do the same we can either find another delivery service or that they will allow us to have packages delivered directly to our complex.

I would love to tell you about it. Do not expect Fetch to back you up if one of their gig “couriers” games the Fetch system and steals your stuff. Have a doorbell camera. Don’t have their “couriers” leave it at the door. If you have to contact Fetch for customer service don’t set your expectations high. Even when I was fully owed a reimbursement because the warehouse admitted fault, it took over two weeks to get the reimbursement. My apartment complex uses Fetch and hate this downgrade. Last straw was a package where I was right at the door when the notification came it had been dropped off (no picture). I opened the door and it was not there. I immediately attempted to contact Fetch (good luck). Two hours later, I got an email reply, then finally a call after requiring it. I told that person the above she asked about the picture. I said it wasn’t in the app, she agreed she couldn’t see it. Said she would investigate and get back. An hour later a picture was emailed to me and the app was update. I was told someone else must have stole the packages inside my secured apartment complex. Right?!?!?! I’m done. In this case it’s a $18 dollar package they REFUSE to cover. Cheaper lesson for me. Next move I will be asking if these guys are dealing with my packages and if so, welp I can move elsewhere. Terrible service, no accountability, goodbye.

Want your package delay and go missing, this service is for you. I can’t express how much I dislike this service but since it required by my building complex, I can’t do anything about it. At first it was nice, the first two package was on time in the slotted time frame and same day. Then after a while, they keep delivering outside of my time slot. I had complain so many time about them being late. I was waiting for my package and had something to important do after but they ended up not delivery that day and rescheduled the next day and again still outside the time frame window. I gave up on signing for my package which defeat the purpose of this service as it suppose to provide security. Now I just do express where I don’t have to sign but “express” is not how you describe extra 2 days add on to your delivery time. Forgot paying for extra for fast delivery because it will never come on time. I got my package missing and they can’t do anything about it since it “lost” or never received even thought there was photo proof. The facility they have are not secure at all and if they are close at the time of your delivery, your package will go missing. I had delivery guy call me at 7am since they can’t enter because it was close. If your apartment required this please avoid it at all costs.