Thank you for purchasing a SURFboard product! Simply download this application, select the device model, and follow the on-screen instructions to setup your device.
This single (Central) mobile application will support all our current SURFboard devices.
Cable Modems:
- Models: S33, S34, SB6141, SB6121, SB6183, SB6190, SB8200, SBV3202, SBV2402, T25.
- Step-by-step install guide includes help for device activation by your Cable Internet Service Provider.
- Access to device information, help, and technical support.
- Quick launch the device Web Application for device configuration and management.
Cable Modems with Wi-Fi:
- Models: G18, G20, G34, G36, G54, SBG10, SBG6950, SBG7400, SBG7580, SBG7600, SBG8300
- Step-by-step install guide includes help for device activation by your Cable Internet Service Provider.
- Access to device information, help, and technical support.
- Use the device Web Application OR the mobile app for device configuration and management.
- Easy to use Wi-Fi management functions.
mAX Wi-Fi Mesh Routers:
- Models: W11, W121, W122, W21, W30, W31, W61, WC4S, WC4T
- Step-by-step install guide includes help for optimal mesh node placement in your home for performance and coverage.
- Easy to use Wi-Fi management and enhanced mAX features*.
Wi-Fi Gaming and Extenders:
- Models: W6B, W6U
- Step-by-step install guide.
- Access to device information, help, and technical support.
- Quick launch the device Web Application for device configuration and management.
--- Easy to use Wi-Fi management functions ---
- Manage your Wi-Fi network when you are at home or away.
- Setup a private and secure home Wi-Fi network.
- Setup a separate Guest network for visitors.
- View client devices connected to your network.
- Add friendly names for each client device.
- Check your mobile device real-time Wi-Fi speed.
- Create profiles for your kids to manage their screen time, allowing schedule or manual Internet pause.
--- Enhanced mAX features ---
- Get notified when selected device leave or join your home network.
- Enhance your parental controls with "screen" time rewards.
- Network Health monitoring with recommendations for optimization.
For additional help, please visit the SURFboard User Community at https://community.surfboard.com/
For device technical details and support, please visit SURFboard Support at https://www.surfboard.com/support/resources/
* Not all enhanced mAX features are available on W61, WC4S, and WC4T
All the negative reviews were my experience also. Stay far, far away from Surfboard. Setup is convoluted- you need WiFi to set up the WiFi???which is rather impossible if you don’t have data to access. The new app doesn’t do anything. When you try to test internet speeds, it says it can’t establish connection. All the connected devices show as “unknown” and on the new app you can no longer see the IP address of the device, so it’s like playing whack-a-mole trying to figure out which device you’re naming…and then it resets again. Not that it matters, because the parental control option doesn’t help and you can’t pause and unpause devices like in the old app, when that worked. There is so little on this app at all, it seems like they had a deadline to get it up and running, so they loaded the template they had and never went back and completed it. And this is the upgraded version?Another note, my modem went completely south when I changed to the new app, and while the ARRIS customer service lady was nice enough, she acted like they were doing me a big favor by replacing a broken unit that was still under warranty, but customers have to pay the shipping cost through FedEx, which if you are desperate, as most people would be in these times of working from home and electronic school work, for overnight (which took 2 business days -4 total) cost $60 for something that weighs less than a pound. All this makes me wish I had just gotten the modem through xfinity, though I’m sure those have their share of problems.
Infinitely better than the ISP
Scumsauce
I was using an Xfinity modem because for some reason it was $25/mo to rent their modem with unlimited data, but $30/mo to pay for unlimited data when using your own modem. A truly scummy decision from the wonderful higher ups at that company. Anyway, I eventually bit the bullet to pay the extra $5 to use my own equipment because my Xfinity modem (no matter how many replacement models I got) would constantly pause devices in my home kicking them offline. My PS5, both my Switches, and my Desktop were all hard wired with Cat6 cables and I’d still end up in the NAT 2 lobbies and that’s when I was allowed to play for more than 5 minutes before getting unceremoniously kicked thanks to the pause feature. Bought a G36, plugged it in, and all of a sudden all my devices are NAT type 1, my internet is super fast, my latency is generally in the low 10s of milliseconds and nothing ever randomly disconnects. I guess I see why the Xfinity provided modem was the cheaper option seeing as it is by far the worst option. I am genuinely shocked that I have literally zero internet problems, I figured some of the speed issues on the devices that weren’t pausing all the time were related to issues with the signal coming into my house, but no, of course not. The ISP supplies you with absolute junk, strong arms you into using it, and then provides next to no support for their garbage product.
Most buggy and useless app
Gauravpromo
This is first time I will be throwing a hardware device(router) because of worst app experience. I was forced to upgrade my current app, surfboard to surfboard central. Surfboard app was also buggy but was atleast working, new app doesn’t work at all. I don’t understand the logic of forcing users to migrate to new app when you still have so much complains about app. I spends hours and days and tried to get it working and even tried factory reset multiple times. Couple of times, app connected successfully to router but very next day, I have to repeat the process again. I can not even control the internet to specific devices with new app as I don’t see any user profile options that is mentioned is their documentation so Forget about parental controls through app. When app was connected luckily for couple of hours, the only use of app is to see connected devices with 80% as unknown. I am really frustrated and trashing my 6 months old router and will add little bit more money towards net gear or linksys router. Atleast, I don’t want to use use any product from a company who don’t care about the customers. I am sorry to say though even college undergraduates can develop better app with proper testing. So much surprised that a company like Arris released this app without proper testing. Never gonna use any arris products in future
Incredibly buggy, terrible user experience
Concernicus
I don’t often leave reviews, but this app experience can’t go without being talked about. The app is borderline useless. When trying to see details about a device, pressing the “+” button causes every other device detail window to open and shut at random intervals. Of course, it’s never the device you actually wanted to see. The fact that router management has been locked to the app, and an incredibly poor app at that, is making me rethink my purchasing decision. How in the world can so much effort be put into the design of the physical device while simultaneously ignoring the software that users are forced into to set up the network? Without a web interface, doing any sort of customization (which is severely, severely lacking) becomes a headache at best and a frustratingly tedious, often fruitless endeavor at worst. Get the app up to par so users can enjoy the experience of having a WiFi system that works well and can be used for myriad use cases. Until then, Arris will not be getting anymore of my money and I hope others will do the same.
Minor bug fixes.
Version 4.3.5
The developer, ARRIS Group, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
ARRIS Group, Inc.
Size
202.5 MB
Category
Utilities
Compatibility
Requires iOS 13.0 or later.
iPhone Requires iOS 13.0 or later.
iPad Requires iPadOS 13.0 or later.
iPod touch Requires iOS 13.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
