MyHealthONE

Name: MyHealthONE
Rating: 4.6 (70417 reviews)
Author: HCA Healthcare, Inc.

Patient Health Portal

Free

70K Ratings
Age Rating

16+
In-App Controls
Category

Medical
Developer

HCA Healthcare, Inc.
Language

EN
English
Size

41.9
MB

The MyHealthONE app features are designed with you in mind: • Access medical health records securely • View lab results as soon as they're available • Find local doctors • Schedule appointments • Fill out medical paperwork hassle-free • Pay a bill • View imaging reports • Integrate with other healthcare portals • Manage accounts for multiple family members • Sign up for classes or events MyHealthONE simplifies the patient and caregiver experience. The easy-to-navigate healthcare mobile app lets you manage your health information and track your health journey in one convenient place. It's healthcare on your terms, when you need it. Whether you are managing your own health or that of a loved one, MyHealthONE is the partner you need in the healthcare journey. Secure and straightforward, just how healthcare should be.

Ratings & Reviews

4.6

out of 5

70K Ratings

Admitted to ICU via ED
Apr 29

StoodSinger2668 gamer tag
Exceptional service from the time I had arrived by ambulance to the Emergency Department. A big shout out to Kelly, ED nurse for taking care of me . She was a positive light, confident, and overall caring made me feel that I was in good hands. I was moved to the ICU for my condition, angioedema, where Jackie and Priscilla, showed outstanding care and rapid responses to my needs as a patient. One last shout out to Colton, DoN, who overlooked the care of the patients via of an exemplary staff. The staff was caring , professional, and most importantly were very positive on a daily basis. That alone lifted me up and helped in a rapid recovery.I will recommend Methodist Westover Hospital as the best for care in the city of San Antonio. Thank you Methodist Hospital for an outstanding staff and will continue to use you as needed and will recommend to everyone I can. Richard Dempsey
Admitted to ICU via ED
Apr 29

StoodSinger2668 gamer tag

Exceptional service from the time I had arrived by ambulance to the Emergency Department. A big shout out to Kelly, ED nurse for taking care of me . She was a positive light, confident, and overall caring made me feel that I was in good hands. I was moved to the ICU for my condition, angioedema, where Jackie and Priscilla, showed outstanding care and rapid responses to my needs as a patient. One last shout out to Colton, DoN, who overlooked the care of the patients via of an exemplary staff. The staff was caring , professional, and most importantly were very positive on a daily basis. That alone lifted me up and helped in a rapid recovery.I will recommend Methodist Westover Hospital as the best for care in the city of San Antonio. Thank you Methodist Hospital for an outstanding staff and will continue to use you as needed and will recommend to everyone I can. Richard Dempsey
No answers!
10/22/2025

Trailwinds ER beware
Went to ER Monday at 12:30 AM with extremely high blood pressure and right sided shooting pain in the temple of area of my head.. No one at the front desk to triage incoming patients. Rang bell and was told to check in at kiosk before anyone would see me. This encompassed scanning insurance cards etc. Thank God after being seen, it was confirmed it wasn’t a stroke! The best part, I was told to see my PCP in follow up and that my labs and CT scan would be on my portal and also sent to my doctor. This was not done. I myself called their medical records the following morning to no avail. I was seen by the PCP without my records (as she didn’t receive them either even after requesting them)and had to have my blood redrawn as my blood pressure was still extremely high and the pain in my head still pulsating. This morning, still no records in my portal, but they were able to both email and text me my bill! Poor medical communication to say the least. I know now that Trailwinds will not be the ER I will go to next time I have a medical emergency. On my way for a MRI and hopefully some answers. What would happen if someone went into The Trailwinds ER with chest pain and they themselves did not realize they were having a MI….or, I was in the midst of a stroke….please check in at the kiosk before you can be seen…really!
No answers!
10/22/2025

Trailwinds ER beware

Went to ER Monday at 12:30 AM with extremely high blood pressure and right sided shooting pain in the temple of area of my head.. No one at the front desk to triage incoming patients. Rang bell and was told to check in at kiosk before anyone would see me. This encompassed scanning insurance cards etc. Thank God after being seen, it was confirmed it wasn’t a stroke! The best part, I was told to see my PCP in follow up and that my labs and CT scan would be on my portal and also sent to my doctor. This was not done. I myself called their medical records the following morning to no avail. I was seen by the PCP without my records (as she didn’t receive them either even after requesting them)and had to have my blood redrawn as my blood pressure was still extremely high and the pain in my head still pulsating. This morning, still no records in my portal, but they were able to both email and text me my bill! Poor medical communication to say the least. I know now that Trailwinds will not be the ER I will go to next time I have a medical emergency. On my way for a MRI and hopefully some answers. What would happen if someone went into The Trailwinds ER with chest pain and they themselves did not realize they were having a MI….or, I was in the midst of a stroke….please check in at the kiosk before you can be seen…really!
Love this app
Feb 5

NurseAttorney91
This app is so helpful when trying to explain test results to family members and friends. I can see those results online without having to wait for an upcoming appointment with the ordering physician. It gives me the opportunity to collect my thoughts and write down the questions I need to have answered. It is hard to ask questions if you receive those results during an office visit when you haven’t had time to properly prepare questions in advance. It is definitely a more productive use of my time and the physician’s time. In addition, I think it helps minimize the risk of misunderstanding what you’ve been told when you can see those results for yourself on the app.
Love this app
Feb 5

NurseAttorney91

This app is so helpful when trying to explain test results to family members and friends. I can see those results online without having to wait for an upcoming appointment with the ordering physician. It gives me the opportunity to collect my thoughts and write down the questions I need to have answered. It is hard to ask questions if you receive those results during an office visit when you haven’t had time to properly prepare questions in advance. It is definitely a more productive use of my time and the physician’s time. In addition, I think it helps minimize the risk of misunderstanding what you’ve been told when you can see those results for yourself on the app.
Extremely Frustrating and Inefficient Process
03/06/2025

Ogrims
I am the legal guardian of my son, yet MyHealthONE makes it nearly impossible for me to access his medical records. I first encountered this issue two years ago when I was told that, despite being his legal guardian, my 14-year-old son had to verbally consent for me to access his records. This makes no sense—he is a minor and cannot make legal medical decisions on his own, yet I’m required to get his permission to see his records?Now, two years later, the same issue has happened again. Even though I was previously given access and my name is listed on his hospital account, all of his documents have disappeared from the portal. Once again, I am being told that my son has to give verbal consent over the phone, and to make matters worse, I have to be transferred to another department that never answers the phone.This system is completely flawed and unnecessarily complicated. A parent or legal guardian should not have to jump through these ridiculous hoops just to obtain their child’s medical records—especially when they are the ones bringing them to the hospital in the first place. The policies in place need serious revision, and the lack of responsiveness from the medical records department only makes the experience even more frustrating.I hope MyHealthONE re-evaluates these policies because they create unnecessary stress for parents who are simply trying to manage their child’s healthcare.

Developer Response
Hi Ogrims, we're sorry to hear about your experience with the proxy process. While we understand your frustration, due to privacy protection laws in place for patients aged 13-17, we have an obligation to ensure these minor patients know proxy access is being established. We'd be happy to assist you in accessing the records you're seeking. At your earliest convenience, please give our portal support team a call at (855) 422-6625 and they will guide you through the process. Thanks.
Extremely Frustrating and Inefficient Process
03/06/2025

Ogrims

I am the legal guardian of my son, yet MyHealthONE makes it nearly impossible for me to access his medical records. I first encountered this issue two years ago when I was told that, despite being his legal guardian, my 14-year-old son had to verbally consent for me to access his records. This makes no sense—he is a minor and cannot make legal medical decisions on his own, yet I’m required to get his permission to see his records?Now, two years later, the same issue has happened again. Even though I was previously given access and my name is listed on his hospital account, all of his documents have disappeared from the portal. Once again, I am being told that my son has to give verbal consent over the phone, and to make matters worse, I have to be transferred to another department that never answers the phone.This system is completely flawed and unnecessarily complicated. A parent or legal guardian should not have to jump through these ridiculous hoops just to obtain their child’s medical records—especially when they are the ones bringing them to the hospital in the first place. The policies in place need serious revision, and the lack of responsiveness from the medical records department only makes the experience even more frustrating.I hope MyHealthONE re-evaluates these policies because they create unnecessary stress for parents who are simply trying to manage their child’s healthcare.
Developer Response 03/12/2025
Hi Ogrims, we're sorry to hear about your experience with the proxy process. While we understand your frustration, due to privacy protection laws in place for patients aged 13-17, we have an obligation to ensure these minor patients know proxy access is being established. We'd be happy to assist you in accessing the records you're seeking. At your earliest convenience, please give our portal support team a call at (855) 422-6625 and they will guide you through the process. Thanks.

Improvements provided in this new release of MyHealthONE include minor enhancements and bug fixes to further improve your experience.

Version 1.9.2 May 26

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: HCA Healthcare, Inc.
Size: 41.9 MB
Category: Medical
Compatibility: Requires iOS 18.7.1 or later.

iPhone
Requires iOS 18.7.1 or later.

iPad
Requires iPadOS 18.7.1 or later.

Apple Vision
Requires visionOS 3.0 or later.
Languages: English
Age Rating: 16+

16+

This app has an age rating of 16+ with content restrictions. Some content may be rated higher, but access is managed by the developer through in-app controls.
Learn More

In-App Controls
Age Assurance

Frequent
Medical Treatment information