MyHealthONE 17+

Excellent Referral

I appreciate my referral to Dr Nudell recommending ‘He is the Best Gastrointerologist in the Tampa Bay Area.’
I was able to acquire an appointment with Loren Anderson, whom is Excellent! She reviewed my symptoms with detailed knowledge of my medical history reflecting her research and review before my appointment. Loren stepped out to discuss my case with Dr Nudell, then in a short time he entered with introduction and review of his diagnosis and tests to be scheduled in his office before recommended surgery that I knew I needed. Dr. Nudell is a top specialist who took time with me to discuss my options, explain what he prescribes to help me and give me total confidence in him as The Best.

Patient Test Results

I need to get Covid results for my son but it’s only showing me results for myself. The location in Dickinson told me to download the app and I should find my sons test results there. However she did not explain how to obtain those results. I tried creating an account in his name but I was unable to so I have no idea how to get his results. The app does not explain if you can add dependents or not. Now I have to drive to the Care Now location to pick up my sons Covid results in order for him to return to school. I was originally told to download the LabCorp app and the results would be downloaded there. I did and his results are still not there. I was Covid positive over a month ago and my results are still not in LapCorp. So I have now downloaded two apps and neither can give me the documentation I need.

Developer Response ,

We are sorry to hear you've had trouble accessing your son's results. In order to view minor records within MyHealthONE, you will first need to complete a proxy form - either in clinic or by phone at (855) 422-6625. This will authorize you to connect your son's records to your portal account and view his results. Please give us a call and an agent will be happy to assist. Thank you.

Not Elderly Friendly

My husband and I use the same email address. Have done so for 30 years as do many of our elderly friends. We can’t set up a my health one account for both of us because we share an email address. This email address has been connected to both of our medical records for all these years. Now, only one of us can set up an account. This is ludicrous!! We don’t want two email addresses and should not be forced to do so just so we both can get our medical records. This is taking HEPA privacy to the extreme and is counter productive. For those who choose to share their email account with a spouse it should be their choice. Because I set up my health one first, my husband is unable to view his records and can not register for his upcoming appointments.
Shame on My Health One!!