MyHealthONE 17+

One True Thing

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I have several doctors and each seems to have their own portal and very few use the portals to best advantage like sharing information if the share an zan app like Healow. So it remains a hard place to navigate information. But… My Health One is the two year summary of all my hospital, or urgent care visits. One place. Thank you very much for quieting the issues and making it easy to find dates and doctors. Also my appreciation toweekendCustomer Service Jody for walking me through the information and navigation.

Patient Test Results

I need to get Covid results for my son but it’s only showing me results for myself. The location in Dickinson told me to download the app and I should find my sons test results there. However she did not explain how to obtain those results. I tried creating an account in his name but I was unable to so I have no idea how to get his results. The app does not explain if you can add dependents or not. Now I have to drive to the Care Now location to pick up my sons Covid results in order for him to return to school. I was originally told to download the LabCorp app and the results would be downloaded there. I did and his results are still not there. I was Covid positive over a month ago and my results are still not in LapCorp. So I have now downloaded two apps and neither can give me the documentation I need.

Developer Response ,

We are sorry to hear you've had trouble accessing your son's results. In order to view minor records within MyHealthONE, you will first need to complete a proxy form - either in clinic or by phone at (855) 422-6625. This will authorize you to connect your son's records to your portal account and view his results. Please give us a call and an agent will be happy to assist. Thank you.

Not Elderly Friendly

My husband and I use the same email address. Have done so for 30 years as do many of our elderly friends. We can’t set up a my health one account for both of us because we share an email address. This email address has been connected to both of our medical records for all these years. Now, only one of us can set up an account. This is ludicrous!! We don’t want two email addresses and should not be forced to do so just so we both can get our medical records. This is taking HEPA privacy to the extreme and is counter productive. For those who choose to share their email account with a spouse it should be their choice. Because I set up my health one first, my husband is unable to view his records and can not register for his upcoming appointments.
Shame on My Health One!!