Identity Enterprise

Name: Identity Enterprise
Rating: 4.9 (1116 reviews)
Author: Ubiquiti Inc.

Make Your Workspace Safer

Free · Designed for iPad

1.1K Ratings
Ages

4+
Years
Category

Business
Developer

Ubiquiti Inc.
Language

EN
+ 5 More
Size

421.6
MB

The Identity Enterprise mobile app is an all-encompassing, digital resource for your employees that allows them to unlock doors within your workspace, as well as securely connect to WiFi or a corporate VPN with a single tap. UID Door Access Unlock connected doors by tapping the app’s Door icon, shaking your mobile device, or tapping it against the door’s credential reader. Designated doorkeepers can also interact with visitors via a UA Pro reader and grant access remotely. One-Click WiFi & One-Click VPN Connect to your company’s WiFi or VPN with a single tap. Get the network access you need instantly without having to constantly re-enter your username and password. Remote Call & Remote View Accept visitor calls from Access readers and unlock connected doors remotely.

Ratings & Reviews

4.9

out of 5

1.1K Ratings

Great replacement for your badge
01/11/2023

Rich81420
This app works great for opening our doors, especially when I leave my badge at home ;)
Great replacement for your badge
01/11/2023

Rich81420

This app works great for opening our doors, especially when I leave my badge at home ;)
Was pretty good until the most recent update
Jan 8

pax512
App worked pretty well, with users unlocking the doors primarily via shake or NFC. After the update, when shaking the device, it now requires you to also tap a notification before the door unlocks, a total step backward in functionality.

Developer Response
Hi, thanks for pointing this out to us; we have forwarded this to our product team and will see how it can be optimized in the future version.
Was pretty good until the most recent update
Jan 8

pax512

App worked pretty well, with users unlocking the doors primarily via shake or NFC. After the update, when shaking the device, it now requires you to also tap a notification before the door unlocks, a total step backward in functionality.
Developer Response Jan 21
Hi, thanks for pointing this out to us; we have forwarded this to our product team and will see how it can be optimized in the future version.
Horrible!!!!
09/22/2024

rushfromwayback
I’m losing a major customer because signing in to identity enterprise and managing users is a nightmare!!! I can’t get super admins logged in and the mfa with the verify app is not working. The owner who has $50,000 invested can’t even see his own cameras. Then when I finally got it working for one of his employees they can’t use the “warp” feature on the AI-360 cameras which makes them worthless. I hate this app.

Developer Response
Hi, we apologize for the unsatisfactory experience. The dewarp feature for AI 360 cameras is still being worked on in the Identity Enterprise mobile app by our developers. To help us better understand the log in issue your client is experiencing and provide assistance, please contact us at uid.support@ui.com and describe the issue. Our escalation team will reply to you within one business day.
Horrible!!!!
09/22/2024

rushfromwayback

I’m losing a major customer because signing in to identity enterprise and managing users is a nightmare!!! I can’t get super admins logged in and the mfa with the verify app is not working. The owner who has $50,000 invested can’t even see his own cameras. Then when I finally got it working for one of his employees they can’t use the “warp” feature on the AI-360 cameras which makes them worthless. I hate this app.
Developer Response 09/25/2024
Hi, we apologize for the unsatisfactory experience. The dewarp feature for AI 360 cameras is still being worked on in the Identity Enterprise mobile app by our developers. To help us better understand the log in issue your client is experiencing and provide assistance, please contact us at uid.support@ui.com and describe the issue. Our escalation team will reply to you within one business day.
Experiencing doorbell connection issues on every call
Sep 6

yoshi2111
I have not been able to connect to any doorbell camera when it rings ever since this update. The screen stays greyed out and the mic and camera feed never come through. Right now this system is totally flawed and have no way of seeming who we are letting into the building.

Developer Response
Hi, sorry about the bad experience, make sure to update your Access and Protect Application as well as the UniFi OS on the UniFi Console to the latest version. If that didn't resolve the issue, please consider reaching out to us by creating ticket on account.ui.com/requests. Share with us the support file from both the Identity Enterprise iOS app and the UA Reader. Make sure to share with us the exact time of the doorbell call as well.
Experiencing doorbell connection issues on every call
Sep 6

yoshi2111

I have not been able to connect to any doorbell camera when it rings ever since this update. The screen stays greyed out and the mic and camera feed never come through. Right now this system is totally flawed and have no way of seeming who we are letting into the building.
Developer Response Sep 25
Hi, sorry about the bad experience, make sure to update your Access and Protect Application as well as the UniFi OS on the UniFi Console to the latest version. If that didn't resolve the issue, please consider reaching out to us by creating ticket on account.ui.com/requests. Share with us the support file from both the Identity Enterprise iOS app and the UA Reader. Make sure to share with us the exact time of the doorbell call as well.

Overview UniFi Identity Enterprise iOS 0.91.2 includes the following bugfixes. Bugfixes Fixed an issue where the camera’s video recording settings could change unexpectedly.

Version 0.91.2

Dec 1

Data Linked to You

The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics