LiveChat - Support & Sell

Name: LiveChat - Support & Sell
Rating: 4.3 (108 reviews)
Author: Text, Inc

Customer service chat

Free

108 Ratings
Age Rating

4+
Years
Category

Business
Developer

Text, Inc
Language

EN
English
Size

72.2
MB

LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times. Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier. 30,000+ companies around the world can’t be wrong! Powerful customer service software close at hand: - Customer details - Incoming message sneak peek & ready-to-go responses - Multi-channel support - File sharing - In-app and push notifications - Agent list with editable profiles And more! _________ Install LiveChat to: 1. Solve customer problems in a flash Instant answers in real-time. Fast for your team, fast for the customer. See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction. 2. Support smarter, not harder Make the most of automation. Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams. 3. Solve tickets anytime, anywhere Manage complex cases inside your iOS app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye. 4. Close more sales Collect and qualify leads without a hitch and boost your sales opportunities. Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales. 5. Cut costs Increasing headcount is not the answer. Scale your customer service the smart way. Improve productivity with powerful features. Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high. _________ Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.

Ratings & Reviews

4.3

out of 5

108 Ratings

It’s finally back and alive
12/06/2024

Klim3k
Good app, provides communication options for chatting with customers. After a longer break this app is developed again and updates are provided often.
It’s finally back and alive
12/06/2024

Klim3k

Good app, provides communication options for chatting with customers. After a longer break this app is developed again and updates are provided often.
Terrible ExperienceTerrible Experience – Waste of Money!
01/22/2025

Marie Lisath
We deeply regret purchasing a one-year subscription to this app. It has been nothing but a disaster! The user experience is awful, and contacting customer support only made things worse. It’s clear that the issues stem from the app’s poor system design, but the support team refuses to acknowledge this and instead keeps blaming the problem on our network.  For instance, we repeatedly experienced message delays or even lost messages, which seriously disrupted our workflow. When we reached out to Live Chat support, they didn’t take the issue seriously and just kept insisting that the problem was due to our internet connection. However, our network works perfectly fine with other apps, so it’s obviously an issue with their system.  As paying customers, we expected proper solutions, not dismissive responses and meaningless excuses. Live Chat’s attitude and poor-quality app completely failed to meet even the most basic expectations. This app is absolutely not worth the price, let alone a long-term subscription!  Save your time and money – avoid this trash app at all costs!

Developer Response
Sorry for the delay in getting back to you, and we’re truly sorry to hear about your experience — that’s not the experience we strive to deliver. We’d like to better understand the issues you encountered. Could you let us know whether you were using the mobile or desktop version of the app? Your feedback is valuable, and we’re working hard to improve both the product and support experience.
Terrible ExperienceTerrible Experience – Waste of Money!
01/22/2025

Marie Lisath

We deeply regret purchasing a one-year subscription to this app. It has been nothing but a disaster! The user experience is awful, and contacting customer support only made things worse. It’s clear that the issues stem from the app’s poor system design, but the support team refuses to acknowledge this and instead keeps blaming the problem on our network.  For instance, we repeatedly experienced message delays or even lost messages, which seriously disrupted our workflow. When we reached out to Live Chat support, they didn’t take the issue seriously and just kept insisting that the problem was due to our internet connection. However, our network works perfectly fine with other apps, so it’s obviously an issue with their system.  As paying customers, we expected proper solutions, not dismissive responses and meaningless excuses. Live Chat’s attitude and poor-quality app completely failed to meet even the most basic expectations. This app is absolutely not worth the price, let alone a long-term subscription!  Save your time and money – avoid this trash app at all costs!
Developer Response 06/12/2025
Sorry for the delay in getting back to you, and we’re truly sorry to hear about your experience — that’s not the experience we strive to deliver. We’d like to better understand the issues you encountered. Could you let us know whether you were using the mobile or desktop version of the app? Your feedback is valuable, and we’re working hard to improve both the product and support experience.
Open Ticket from Email does not work
12/21/2023

DarrenDK
This is infuriating. I get a status update on a ticket email and I click the “Open Ticket” link. It opens the browser and of course the url doesn’t include any auth provider hints like “hey, this guy signs in with Microsoft” so I have to click Sign In with Microsoft. And of course it doesn’t include the login_hint parameter or otherwise the logon=prompt parameter which would instruct my browser to suggest Microsoft accounts my device is already signed in with, so I have to enter my credentials manually like a barbarian. Finally, once the auth flow complete with MFA is completed I’m dropped into the chat area of the app instead of the ticket because the devs couldn’t be bothered to maintain the redirect path in the state query param. It’s a nightmare. We’re switching to Hubspot. Their app does not have these auth problems.
Open Ticket from Email does not work
12/21/2023

DarrenDK

This is infuriating. I get a status update on a ticket email and I click the “Open Ticket” link. It opens the browser and of course the url doesn’t include any auth provider hints like “hey, this guy signs in with Microsoft” so I have to click Sign In with Microsoft. And of course it doesn’t include the login_hint parameter or otherwise the logon=prompt parameter which would instruct my browser to suggest Microsoft accounts my device is already signed in with, so I have to enter my credentials manually like a barbarian. Finally, once the auth flow complete with MFA is completed I’m dropped into the chat area of the app instead of the ticket because the devs couldn’t be bothered to maintain the redirect path in the state query param. It’s a nightmare. We’re switching to Hubspot. Their app does not have these auth problems.
Consistently Getting Worse
06/27/2022

solarsailer
The old app was perfect, this “lite” version is more unusable with every update.The most basic functions are broken. When you get a chat and you tap the text box to start typing, the entire screen shifts up, hiding everything except the bottom pixel rows of the screen, as if the chat has just ended. You then have to quit the app and re-open it just to access a chat.When using a paired bluetooth keyboard, pressing “enter” does not submit your message. You are forced to manually tap the blue arrow send button with a finger to send messages. Why? This is a chat app, people use physical keyboards. Why is there only light mode and no dark? Why is it so hard to create a ticket for a chat, or to see which agents are online, to view customer visited webpages? I could go on and on, but the bottom line is that this app is bad, the devs flood the reviews with fake positives, and they reply to any negative review with platitudes while changing nothing. You make my job infinitely harder, to the point where I just use the desktop site (which annoyingly tells me constantly to use the broken app)

Developer Response
Hello,We are still working to make the new app even more intuitive than the old app, it would be great if you would like to work with us a bit closer on this. Please contact me on m.swierczak@livechat.com, I would really like to help you with the notifications issues too!
Consistently Getting Worse
06/27/2022

solarsailer

The old app was perfect, this “lite” version is more unusable with every update.The most basic functions are broken. When you get a chat and you tap the text box to start typing, the entire screen shifts up, hiding everything except the bottom pixel rows of the screen, as if the chat has just ended. You then have to quit the app and re-open it just to access a chat.When using a paired bluetooth keyboard, pressing “enter” does not submit your message. You are forced to manually tap the blue arrow send button with a finger to send messages. Why? This is a chat app, people use physical keyboards. Why is there only light mode and no dark? Why is it so hard to create a ticket for a chat, or to see which agents are online, to view customer visited webpages? I could go on and on, but the bottom line is that this app is bad, the devs flood the reviews with fake positives, and they reply to any negative review with platitudes while changing nothing. You make my job infinitely harder, to the point where I just use the desktop site (which annoyingly tells me constantly to use the broken app)
Developer Response 04/22/2021
Hello,We are still working to make the new app even more intuitive than the old app, it would be great if you would like to work with us a bit closer on this. Please contact me on m.swierczak@livechat.com, I would really like to help you with the notifications issues too!

What’s new? Your chats just got a serious upgrade: - Chat summary – instantly understand your relationship with each customer. Key insights, no digging. - Purchase activity in chat (for eCommerce) – see what customers are buying, right where the conversation happens. - Brand new feedback form – reaching out to us is now easier than ever. And that’s not all-this release comes with a wave of behind-the-scenes improvements to make everything smoother and faster. We’re just getting started. More powerful updates are on the way.

Version 2.41.8 Apr 27

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contact Info
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Text, Inc
Size: 72.2 MB
Category: Business
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPad
Requires iPadOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Contains
Messaging and Chat

Developer Website

Privacy Policy

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LiveChat - Support & Sell

Ratings & Reviews

It’s finally back and alive

Terrible ExperienceTerrible Experience – Waste of Money!

Open Ticket from Email does not work

Consistently Getting Worse

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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