Liberty My Account 4+

When I want to know my usage per day I can and even though it won’t save my card info that’s okay I have it memorized and when there is an outage I can just tap on the app and not even have to make a phone call and see when there is a crew assigned to my area! I think the good out weighs the bad which is just the card info not saving!

Be warned that when you make a payment your balance does not change for a couple of days. Even if you make the payment with a card the balance will not reflect your payment. And then if you accidentally make a double payment because the balance didn’t change when you made your fist payment Liberty will not refund your money for 10 business days. They say they have to wait for the money to post. Well it’s 2022 and money posts pretty immediately, I even called them with my bank on the phone to confirm they all the way had my money and Liberty still refused to refund my money. Even their manager said that it was because of the payment system in this app. I have never in my life heard of someone having to hold my money for 10 days before being able to refund it, absolutely absurd. And then of course because I literally have no other choice for an electric company I have to bend over and take it. Nothing was done for me as the customer. They just held my double payment of $250 like it was no big deal. And I have to continue to give them my money every month. The app is trash. Do better.

I was Out of town and I couldn’t pay my bill on the website so I downloaded the app to pay. Sure enough I couldn’t pay on the app either. A Message would pull up saying try again later. Almost had my power shut off due to this. Can’t see my usage for the months and often times I check my bill a message will say something went wrong try again later. I’m would like to see my usage each month because I was out of town for half of the month and my bill doubled from the month before. Even tho I had the air off and lights off while I was gone. It’s 2022 it shouldn’t be hard to make a app that works decently. If I could give 0 stars I would.