MYIO

Name: MYIO
Rating: 4.8 (9290 reviews)
Author: Valant Medical Solutions, Inc

Behavioral Health Portal

Only for iPhone

Free · Designed for iPhone

9.3K Ratings
Ages

13+
Years
Category

Medical
Developer

Valant Medical Solutions, Inc
Language

EN
English
Size

49.6
MB

iPhone

MYIO Behavioral Health Portal puts you in command of your behavioral health information, helping you manage your care. MYIO serves as a patient portal, enabling you to: - Update personal and contact details - Set communication preferences with your mental health provider - Review statements - Easily pay balances To access MYIO, request an account through your mental health provider. To set up your account, download the MYIO app and enter the access code sent from your mental health provider via SMS. Enter your login details and save your password for easy access. Set your communication preferences to receive reminders and messages to your phone or email. Enable push notifications to stay updated on new information in MYIO.

Ratings & Reviews

4.8

out of 5

9.3K Ratings

Functional but need work
11/21/2024

UDRP01
I never had a issue with this app where something didn’t work as intended. Though that brings in things that really should work that aren’t built into the app. (1) when you leave the app the microphone should remain active or how can you check your calendar or task app to see when you can male another appointment. not well thought out app development. (2) The app needs settings were you can set your preferences of always keeping mic/camera ON vs default it starting off (3) when your in a session and you leave the app and come back it auto resets the mic and camera to OFF, no! this should not happen! (4) the quality of video is really poor and that hard to determine if its the app or the two users connection but worth a mention. outside of this, everything else works great
Functional but need work
11/21/2024

UDRP01

I never had a issue with this app where something didn’t work as intended. Though that brings in things that really should work that aren’t built into the app. (1) when you leave the app the microphone should remain active or how can you check your calendar or task app to see when you can male another appointment. not well thought out app development. (2) The app needs settings were you can set your preferences of always keeping mic/camera ON vs default it starting off (3) when your in a session and you leave the app and come back it auto resets the mic and camera to OFF, no! this should not happen! (4) the quality of video is really poor and that hard to determine if its the app or the two users connection but worth a mention. outside of this, everything else works great
Awful
Jun 25

Sarahalean
Apparently at least 1 star is mandatory… I’d give is 0 if I could… I’ve been prompted to download this app to use for an office I will be attending. I’ve only just downloaded it and it’s already the most infuriating app. There’s bugs within when making certain selections, limited buttons for me to move throughout the profile setup (which appears to be mandatory) and the app will now allow me to proceed through the payment screen. The add card details button daily to load, buffering infinitely and filling out other fields doesn’t suffice. It also won’t allow me to skip this item or the entire profile set up in general just so I can at least enter the app and access my profile. The app will not allow me to complete setup.. guess I’ll be deleting and requesting alternative communications from the office because this app is useless. The best part, upon accessing the website to attempt troubleshooting and viewing the FAQ - there was no info regarding my issue available and also no contact options available within the mobile browser so that I could reach out to an agent for troubleshooting and assistance. Real frustrating and utterly disappointing.

Developer Response
Thank you for taking the time to write - we've shared your comments internally and will review the performance issues you're referencing. Please work with your care team to complete setup as they will be best suited to assist you.
Awful
Jun 25

Sarahalean

Apparently at least 1 star is mandatory… I’d give is 0 if I could… I’ve been prompted to download this app to use for an office I will be attending. I’ve only just downloaded it and it’s already the most infuriating app. There’s bugs within when making certain selections, limited buttons for me to move throughout the profile setup (which appears to be mandatory) and the app will now allow me to proceed through the payment screen. The add card details button daily to load, buffering infinitely and filling out other fields doesn’t suffice. It also won’t allow me to skip this item or the entire profile set up in general just so I can at least enter the app and access my profile. The app will not allow me to complete setup.. guess I’ll be deleting and requesting alternative communications from the office because this app is useless. The best part, upon accessing the website to attempt troubleshooting and viewing the FAQ - there was no info regarding my issue available and also no contact options available within the mobile browser so that I could reach out to an agent for troubleshooting and assistance. Real frustrating and utterly disappointing.
Developer Response Jul 14
Thank you for taking the time to write - we've shared your comments internally and will review the performance issues you're referencing. Please work with your care team to complete setup as they will be best suited to assist you.
Always problems
07/31/2024

Potachel
First time meeting via telehealth, I could see my provider but she could not see me, her screen froze and after reconnecting we were again frozen only using audio. Second appointment the app decided to make me sideways with no way for me to change my display.Can’t even login to the browser for MYIO to see if the camera and connection issues would work better there, it tells me wrong password and threatens to lock my account if I keep trying.This app doesn’t offer reminders for upcoming appointments which would be a nice feature. Doesn’t save your password or offer Face ID. The functionality need improvement in order to provide a means of connecting with a healthcare provider in a smooth, efficient manner. This is the least functional app I’ve experienced over several telehealth apps.

Developer Response
Hi there, we hear your frustration. Please know we review each comment individually and make an effort to respond to all feedback. We continue to improve our performance so providers and their patients have the best experience. Please share your thoughts with your care team as well, as they will be best suited to troubleshoot MYIO with you.
Always problems
07/31/2024

Potachel

First time meeting via telehealth, I could see my provider but she could not see me, her screen froze and after reconnecting we were again frozen only using audio. Second appointment the app decided to make me sideways with no way for me to change my display.Can’t even login to the browser for MYIO to see if the camera and connection issues would work better there, it tells me wrong password and threatens to lock my account if I keep trying.This app doesn’t offer reminders for upcoming appointments which would be a nice feature. Doesn’t save your password or offer Face ID. The functionality need improvement in order to provide a means of connecting with a healthcare provider in a smooth, efficient manner. This is the least functional app I’ve experienced over several telehealth apps.
Developer Response 10/03/2024
Hi there, we hear your frustration. Please know we review each comment individually and make an effort to respond to all feedback. We continue to improve our performance so providers and their patients have the best experience. Please share your thoughts with your care team as well, as they will be best suited to troubleshoot MYIO with you.
Worst app I’ve ever used for medical
11/22/2024

ShastaMarieMI
I’ve had a myriad of problems ever since I started using this app and have gotten very little improvement since then.I have things on my phone I want to access during my mental health session but I can’t access things like notes or other apps while talking in my telehealth session because it disengages the volume and the picture and my therapist cannot hear me. Very inconvenient. My picture blocks my view of my therapist so I’m always just seeing half nose and mouth and some of his forehead and one eye. Very unhelpful. I used to have a way to shrink my picture out of the way or off the screen entirely but now that function is not offered. This is the worst app I’ve ever experienced for medical. You can’t see after visit summaries. Scheduling appointments is awkward and not user-friendly.
Worst app I’ve ever used for medical
11/22/2024

ShastaMarieMI

I’ve had a myriad of problems ever since I started using this app and have gotten very little improvement since then.I have things on my phone I want to access during my mental health session but I can’t access things like notes or other apps while talking in my telehealth session because it disengages the volume and the picture and my therapist cannot hear me. Very inconvenient. My picture blocks my view of my therapist so I’m always just seeing half nose and mouth and some of his forehead and one eye. Very unhelpful. I used to have a way to shrink my picture out of the way or off the screen entirely but now that function is not offered. This is the worst app I’ve ever experienced for medical. You can’t see after visit summaries. Scheduling appointments is awkward and not user-friendly.

- Squashed some bugs

Version 1.1.55

Nov 26

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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