STA Connect

Name: STA Connect
Rating: 2.3 (34 reviews)
Author: Spokane Transit Authority

Travel

Only for iPhone

Free · Designed for iPhone

34 Ratings
Ages

4+
Years
Category

Travel
Developer

Spokane Transit Authority
Language

EN
English
Size

45.6
MB

iPhone

The Spokane Transit Authority (STA) Connect app is packed full of features! With the STA Connect app you can: - Link a physical Connect card or create a virtual eConnect card - Add value or passes - Check your balance - View fare capping progress - Enable autoload - Lock lost or stolen cards - Manage payment methods - View card activity, including ride history Virtual eConnect cards are separate from physical Connect cards. eConnect cards are completely virtual and exist only in your mobile phone. Every card, whether physical or eConnect, has a unique 20 digit number, and that 20 digit number has its own separate balances and fare capping totals from any other Connect card number, even when linked within the same STA Connect app account profile. To add value to an eConnect or physical Connect card, simply add a credit or debit card to your Connect account, then add value to your cart and check out. With value added to your card, you are ready to ride! Please note that no refund can be given on funds loaded to a physical or eConnect card. When you board the bus, bring up the fare payment QR code and hold your phone approximately eight inches below the fare validator with the screen facing up. When your eConnect card has been validated and fare collected, you’ll hear a beep and see a green check mark. Riders with a Universal Transit Access Pass (UTAP) through a local university (e.g. EWU, Gonzaga, SCC, SFCC, Whitworth, or WSU Spokane), employer (e.g. City of Spokane or Spokane County), or other partner agency (e.g. Kendall Yards) can now link their UTAP to their virtual Connect card directly in the STA Connect app. Simply register with your UTAP email address and use the “Partner Agency” widget on the home screen to get started. Learn more about the Connect fare system at spokanetransit.com/connect/

Ratings & Reviews

2.3

out of 5

34 Ratings

Something is wrong with the app.
10/28/2024

gudematcha
It will not send you a link to reset your password after your session has “expired”. I had forgotten my password, and for months it would not send me an email. I finally had to call the actual STA number and talk to a real person to have the link sent my way. At least we got it done.
Something is wrong with the app.
10/28/2024

gudematcha

It will not send you a link to reset your password after your session has “expired”. I had forgotten my password, and for months it would not send me an email. I finally had to call the actual STA number and talk to a real person to have the link sent my way. At least we got it done.
The partnership with Google needs to end.
10/03/2025

eljayheckman
I could spend hours pointing out the various flaws in the Spokane transit system. The biggest kick to the face to users however, is now in order to use this app, you have to download a SECOND app. If I want to try and figure out what buses I need to take to get around, I open this app…and then I’m told to download GOOGLE MAPS. Not going to happen. In fact, it’s not even an option for me. Congrats, STA. You’re officially the cause of me driving places I could (and have previously) bussed to. I can no longer plan trips using the STA app so I guess I have no use for STA (despite specifically looking for apartments with easy bus access). I will be 100% against any increased spending with tax dollars to the STA. Dear Spokane Transit: Play stupid games, win stupid prizes.

Developer Response
Hi eljayheckman,Thank you for sharing your feedback. We’re sorry to hear how frustrating your experience has been. We understand that having to rely on Google Maps for trip planning can feel inconvenient, especially when you’ve depended on the STA app for planning in the past.The current integration is intended to provide accurate routing information, but we recognize it’s not ideal for everyone. Your comments about convenience and independence are important, and we’ll share them with our team as we explore ways to make trip planning more seamless within the app.If you’re open to assistance, our customer support team can help you navigate the app and find alternative ways to plan your trips without needing to switch apps. Please reach out at spokanetransit.com/contact/help-support or call 509-328-RIDE. We want to make your experience as smooth as possible and help you get where you need to go.We appreciate your candid feedback. It helps us identify what matters most to riders as we continue improving the system.— The STA Team
The partnership with Google needs to end.
10/03/2025

eljayheckman

I could spend hours pointing out the various flaws in the Spokane transit system. The biggest kick to the face to users however, is now in order to use this app, you have to download a SECOND app. If I want to try and figure out what buses I need to take to get around, I open this app…and then I’m told to download GOOGLE MAPS. Not going to happen. In fact, it’s not even an option for me. Congrats, STA. You’re officially the cause of me driving places I could (and have previously) bussed to. I can no longer plan trips using the STA app so I guess I have no use for STA (despite specifically looking for apartments with easy bus access). I will be 100% against any increased spending with tax dollars to the STA. Dear Spokane Transit: Play stupid games, win stupid prizes.
Developer Response 10/31/2025
Hi eljayheckman,Thank you for sharing your feedback. We’re sorry to hear how frustrating your experience has been. We understand that having to rely on Google Maps for trip planning can feel inconvenient, especially when you’ve depended on the STA app for planning in the past.The current integration is intended to provide accurate routing information, but we recognize it’s not ideal for everyone. Your comments about convenience and independence are important, and we’ll share them with our team as we explore ways to make trip planning more seamless within the app.If you’re open to assistance, our customer support team can help you navigate the app and find alternative ways to plan your trips without needing to switch apps. Please reach out at spokanetransit.com/contact/help-support or call 509-328-RIDE. We want to make your experience as smooth as possible and help you get where you need to go.We appreciate your candid feedback. It helps us identify what matters most to riders as we continue improving the system.— The STA Team
Frequent rider
10/03/2024

laj322
Ride all the time. One suggestion- if rider use the auto load feature warn them to add their new credit card before the current one expires or auto load will pause. Also you need to make it easier to update your expiration date. I had to make a new payment option. I would have given you 5 stars otherwise.
Frequent rider
10/03/2024

laj322

Ride all the time. One suggestion- if rider use the auto load feature warn them to add their new credit card before the current one expires or auto load will pause. Also you need to make it easier to update your expiration date. I had to make a new payment option. I would have given you 5 stars otherwise.
Well enough.
06/11/2023

Cam0202_
It works well enough, but for a solid month I couldn’t leave the app while waiting to use my card, I had to force close it and restart every time.I also have issues off and on where the app won’t let me login using the correct login, so I’ve had to change my email and password multiple times.It’s fine for what it is, but it definitely isn’t great.

Developer Response
Hi Cam0202_,Thanks for your feedback! We’re glad the app mostly works for you, but we’re sorry for the login and stability frustrations. We know it’s annoying to restart the app or change passwords repeatedly.Our team is always working to make things more reliable. If you reach out to our Help & Support page at spokanetransit.com/contact/help-support or call 509-328-RIDE, we can help troubleshoot your account so your next rides are smoother.We really appreciate your patience and your feedback—it helps us make the app better for everyone!— The STA Team
Well enough.
06/11/2023

Cam0202_

It works well enough, but for a solid month I couldn’t leave the app while waiting to use my card, I had to force close it and restart every time.I also have issues off and on where the app won’t let me login using the correct login, so I’ve had to change my email and password multiple times.It’s fine for what it is, but it definitely isn’t great.
Developer Response 10/31/2025
Hi Cam0202_,Thanks for your feedback! We’re glad the app mostly works for you, but we’re sorry for the login and stability frustrations. We know it’s annoying to restart the app or change passwords repeatedly.Our team is always working to make things more reliable. If you reach out to our Help & Support page at spokanetransit.com/contact/help-support or call 509-328-RIDE, we can help troubleshoot your account so your next rides are smoother.We really appreciate your patience and your feedback—it helps us make the app better for everyone!— The STA Team

We've squashed some bugs and made performance improvements to enhance your experience.

Version 1.4.0

12/11/2025

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Ratings & Reviews

Something is wrong with the app.

The partnership with Google needs to end.

Frequent rider

Well enough.

What’s New

1.4.0

1.2.0

1.1.4

1.1.3

1.1.2

1.1.1

1.0.1

1.0.0

Version 1.4.0

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

More by Spokane Transit Authority

STA PassApp

You Might Also Like

Zum - Student Transportation

SRTMC

PTBusBeacon

Pantograph

WSDOT

myORCA

OneBusAway

Zum Driver

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Seattle Transit: Bus Tracker