I recently opened a salon loft where I rent a space and this was the program they have a contract with. Everything was working seamlessly until I had my accountant link her account with mine so she could handle my books. That’s when it went all down hill. I lost all my previous recipes and inventory and the only answers we got from quickbooks customer service (after 2 hours on the phone) was to screen shot all of my info so we could MANUALLY enter everything all over again. Fine. Only was a months worth of receipts. Next issue was I went to check out a client and my whole app had changed. No longer a tip option. No longer a way for me to turn on the sales tax as previously available. Call customer service and they have never seen this happen to the GoPayment app. Go figure I get to be the case that tests their product to the max. So 3 hours on the phone, sending screen shots while I’m working on clients. To end up with no solution and they have to have their team look into it on Monday. So far it has screwed up how simple it was to check out clients let alone the hundreds of products I have to re enter. I HOPE they can fix this because I was loving the app. But I fear I might have to look into other options and something that can actually sync with an appointment booking app.

After being on hold for hours, I get a hold of tech support who had no clue what they were doing. It’s almost as if this company hired random people who lied on their resume and gave them a vague guidebook on troubleshooting. I made one transaction with this app and it’s been a headache since then. I was able to get funds deposited in my account from the transaction but when they went to charge me a fee for the transaction they couldn’t take their money. I was confused because the account and routing info I gave them was accurate but the first tech I spoke to just couldn’t comprehend what I was saying at all. How was it, that they were able to deposit money into my bank account but couldn’t withdraw their fee from that same bank account especially when my info on their site was correct? The guy I spoke to that tried walking me through it had an attitude with me because I interrupted him. I tried telling him that my account information was correct on my end and he had me enter it again, even after entering it again he said it wasn’t correct on his side. I told him it didn’t sound like an issue on my end and he said with an attitude “I can help you with this but that’s up to you”. I also called my bank to make sure there wasn’t an issue on their end and there wasn’t. Simply put, it’s a mess over at this company, I will be closing my account and going with an app I can count on.

We use go payments app at our business .. I just notice (duh ). That when we do a sales receipt w the app (go payments ) I can see it on my app on iPhone however (no sales receipt #).. then have to go on my desktop w online to create a receipt so it can be counted w my sales.. ???? How is this ?? I do not have the info to see anything about the sales ( like description of sales etc..) so I go payment w q.b to import and make a receipt.... why?? Why can the go payment app or info generate the sales as in the app on phone ?? Too much go back and forth w this quick books stuff.. we have use quick book for 7 years and is the worst app// online account info software ever!!! I call and even got a kelly person (after I call and complained to BBB )from the corporate headquarters to solve some issues with the credit card display error .. still not working correctly she hasn’t called me over a month and now the merchant service of intuit is messing up ... crazy crazy.. not a good software and the customer service reads from a book w no solution when one spends hours on the phone w them ... like I said now the merchant service is charging twice or declines a cards the like minutes the cards is expected!!!! I call after 2 hours ( nice girl Tried ) she sent a trouble shooting information so we can do it!!! Really!!!:(. The BBB and the Merchant compliance people are going to hear my voice my complaints..

I wish there was a way to link payments on the GoPayment app to existing invoices in Quickbooks because that’s the ONLY reason I downloaded the app & got the card reader. My business deals 100% in invoices, and I thought this would allow me to take payments from customers to put toward their invoices, but it does not. It automatically creates sales receipts that you cannot link to their open invoices as payments. I spoke to support and they confirmed, no you cannot link sales receipts to open invoices. They suggested I delete the sales receipt and enter the payment manually. I wish that the QB website & app description would have made it clear that this was not a system for receiving payments on existing invoices— it’s only for creating new sales receipts & taking payment on said sales receipts. I’m frustrated that this is not what I needed even though I was led to believe that it would be. Apart from not doing the one thing that I wanted it to, the rest of the app works fine. Card reader doesn’t seem to have any issues working properly. The payment I received via GoPayment showed up in Quickbooks almost immediately (even if it was a sales receipt instead of a payment like I would have preferred).