DS cam

Name: DS cam
Rating: 2.9 (168 reviews)
Author: Synology Inc.

Utilities

Free

168 Ratings
Ages

4+
Years
Category

Utilities
Developer

Synology Inc.
Language

EN
+ 20 More
Size

89.5
MB

You must own a Synology NAS or NVR to run this app, and be running the latest Surveillance Station to get the complete set of features. DS cam makes it possible to monitor and receive alert notifications from all your surveillance cameras set up on a Synology DiskStation. Smart features such as PTZ, patrols or lens control allow for perfect control of your cameras in real-time, while advanced filters make it easy to pinpoint any specific event from large lists of recordings. You can even perform all essential management tasks, from disabling a camera to unlocking and deleting a snapshot. Find all detailed features about the app on our website: www.synology.com > Solutions > Surveillance > Surveillance Mobile > Specifications https://www.synology.com/dsm/7.2/software_spec/surveillance_station

Ratings & Reviews

2.9

out of 5

168 Ratings

Great app, recent updates broke things?
01/10/2022

friends1207
This is a great app for the most part, but some of the recent updates( as a couple months), made it so I am running into app issues. The 1st major issue I am having is that audio doesn’t load half the time. I need to keep on relaunching the app and sometimes the audio feed would load. This happens on all cameras local to nvr and remote. This happens with and without Bluetooth devices connected to my iPhone. Another issue I am running into is if the feed is buffering, it is hard to close the app. I have a iPhone 12 that doesn’t have a physical home button, and you need to swipe up to close apps… for some reason the app locks me out of the ability to swipe to close until the feed buffers. I end up trying to swipe up for 30 seconds or so until it registers. I would be happy to provide diagnostic data with developers, please take a look at this issue

Developer Response
Dear User, would you please submit a support ticket to https://sy.to/support2svs so that our engineer can check the environment and assist you with the issue. In addition, please paste ticket number here after you submit tickets to let us ensure issues have been solved. Thank you for the feedback. We will keep working hard to make DS cam better.
Great app, recent updates broke things?
01/10/2022

friends1207

This is a great app for the most part, but some of the recent updates( as a couple months), made it so I am running into app issues. The 1st major issue I am having is that audio doesn’t load half the time. I need to keep on relaunching the app and sometimes the audio feed would load. This happens on all cameras local to nvr and remote. This happens with and without Bluetooth devices connected to my iPhone. Another issue I am running into is if the feed is buffering, it is hard to close the app. I have a iPhone 12 that doesn’t have a physical home button, and you need to swipe up to close apps… for some reason the app locks me out of the ability to swipe to close until the feed buffers. I end up trying to swipe up for 30 seconds or so until it registers. I would be happy to provide diagnostic data with developers, please take a look at this issue
Developer Response 01/14/2022
Dear User, would you please submit a support ticket to https://sy.to/support2svs so that our engineer can check the environment and assist you with the issue. In addition, please paste ticket number here after you submit tickets to let us ensure issues have been solved. Thank you for the feedback. We will keep working hard to make DS cam better.
Multiple major features missing.
11/22/2022

Caldwellone
After spending some time with this app it’s disappointing me more and more. Today I tried to download some accident footage to my phone and kept getting the error “ file format of downloaded recording is not compatible with this device”. I poked around and found that this is because The app does not support downloading an H265 version that IOS can play for some reason. So I said OK I’ll just download it on my desktop and push it to my phone. Nope. The video will not play that way either because of the same reason. So now I have to convert the videos that I download to H264 + mp3 and send that up to my phone. What a hassle. please address this. Old review**So far I’m really liking this app. The whole system is pretty responsive. The only thing this app(and the desktop client too) are missing is the ability to scrub the timeline. By this I mean the ability grab a point on the timeline and drag it left or right to jump to a different time while viewing the video. As it stands, you can only click on the timeline and not drag. This is the only system in existence that I know of where this isn’t an option. It’s the only thing that is keeping me from fully moving the rest of my cameras from blue iris as it makes finding things in video really hard. If the devs currently have a way to do this I am all ears. * in response to the developer response.. yes you can drag the timeline but it does not scrub the video. In other words the picture does not update in real time as your moving the timeline, it currently only updates when you release which is not “scrubbing”. Please look up video scrubbing if your unsure what I am talking about. Thanks again for the response.

Developer Response
Dear user, sorry for the inconvenience. The reason is the camera H.265 codec is not supported by iOS device, and the recordings cannot be imported to Photo.app. For workaround, you can import to File.app and play with video player. Or just change video codec to H.264 if camera supported. The download problem of DS cam is been recorded. Thank you for the feedback. We will keep working hard to make DS cam better.
Multiple major features missing.
11/22/2022

Caldwellone

After spending some time with this app it’s disappointing me more and more. Today I tried to download some accident footage to my phone and kept getting the error “ file format of downloaded recording is not compatible with this device”. I poked around and found that this is because The app does not support downloading an H265 version that IOS can play for some reason. So I said OK I’ll just download it on my desktop and push it to my phone. Nope. The video will not play that way either because of the same reason. So now I have to convert the videos that I download to H264 + mp3 and send that up to my phone. What a hassle. please address this. Old review**So far I’m really liking this app. The whole system is pretty responsive. The only thing this app(and the desktop client too) are missing is the ability to scrub the timeline. By this I mean the ability grab a point on the timeline and drag it left or right to jump to a different time while viewing the video. As it stands, you can only click on the timeline and not drag. This is the only system in existence that I know of where this isn’t an option. It’s the only thing that is keeping me from fully moving the rest of my cameras from blue iris as it makes finding things in video really hard. If the devs currently have a way to do this I am all ears. * in response to the developer response.. yes you can drag the timeline but it does not scrub the video. In other words the picture does not update in real time as your moving the timeline, it currently only updates when you release which is not “scrubbing”. Please look up video scrubbing if your unsure what I am talking about. Thanks again for the response.
Developer Response 07/08/2022
Dear user, sorry for the inconvenience. The reason is the camera H.265 codec is not supported by iOS device, and the recordings cannot be imported to Photo.app. For workaround, you can import to File.app and play with video player. Or just change video codec to H.264 if camera supported. The download problem of DS cam is been recorded. Thank you for the feedback. We will keep working hard to make DS cam better.
Overall Great App
07/27/2021

chaosdonkey
Overall I really do enjoy this app and Synology SS. The notification and viewing functions work as expected. Previously I was on a cloud based camera system. Not to name names, but it got really old having constant subscription ads not to mention the delay in loading live video. Sometimes 60+ seconds and by then the detected event was over. Problem solved with Synology SS and this app. Connecting over the LAN or WAN is extremely fast. (assuming you have solid internet service)The only complaint I have is that I have 4K cameras which require a lot of bandwidth to view. You can specify a secondary stream profile for mobile viewing at a lower resolution which works fantastic for live viewing. However if you try and replay an event, it replays at the higher recording resolution which is a issue on limited mobile bandwidth. It would be nice if they would add a streaming transcoder function to lower the resolution when needed on playback. Or add a option to record video at two different resolutions and allow you to switch between the two. I know I could lower the recording resolution. But that defeats the purpose of the high resolution cameras if I ever needed the video as evidence.

Developer Response
Dear User, thank you for the kindly feedback. Your request has been recorded. We will keep working hard to make DS cam better.
Overall Great App
07/27/2021

chaosdonkey

Overall I really do enjoy this app and Synology SS. The notification and viewing functions work as expected. Previously I was on a cloud based camera system. Not to name names, but it got really old having constant subscription ads not to mention the delay in loading live video. Sometimes 60+ seconds and by then the detected event was over. Problem solved with Synology SS and this app. Connecting over the LAN or WAN is extremely fast. (assuming you have solid internet service)The only complaint I have is that I have 4K cameras which require a lot of bandwidth to view. You can specify a secondary stream profile for mobile viewing at a lower resolution which works fantastic for live viewing. However if you try and replay an event, it replays at the higher recording resolution which is a issue on limited mobile bandwidth. It would be nice if they would add a streaming transcoder function to lower the resolution when needed on playback. Or add a option to record video at two different resolutions and allow you to switch between the two. I know I could lower the recording resolution. But that defeats the purpose of the high resolution cameras if I ever needed the video as evidence.
Developer Response 07/30/2021
Dear User, thank you for the kindly feedback. Your request has been recorded. We will keep working hard to make DS cam better.
A promising start, room for improvement
03/25/2022

B0ttl3z
Unlike many other surveillance apps, this one (in combination with the appliance, of course) is actually useful. I can tell that some thought went into the UI design. I am desperately missing a way to quickly switch between cameras when looking at a camera in full screen. I should j just be able to swipe left/right instead of the three taps that are currently required. I would also like the play head to stay when I switch from full screen to multi view. Currently, the play head position is reverted back to the position from before entering full screen.

Developer Response
Dear User, thank you for the kindly feedback. Your request has been recorded. We will keep working hard to make DS cam better.
A promising start, room for improvement
03/25/2022

B0ttl3z

Unlike many other surveillance apps, this one (in combination with the appliance, of course) is actually useful. I can tell that some thought went into the UI design. I am desperately missing a way to quickly switch between cameras when looking at a camera in full screen. I should j just be able to swipe left/right instead of the three taps that are currently required. I would also like the play head to stay when I switch from full screen to multi view. Currently, the play head position is reverted back to the position from before entering full screen.
Developer Response 04/01/2022
Dear User, thank you for the kindly feedback. Your request has been recorded. We will keep working hard to make DS cam better.

What’s New 1. Added support for toggling notifications for a wider range of specific event types. Fixed Issues 1. Fixed an issue where live streaming via QuickConnect might remain stuck on the loading screen after the app returns from the background.

Version 5.12.0 Jan 14

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Synology Inc.
Size: 89.5 MB
Category: Utilities
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPad
Requires iPadOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 20 more

English, Czech, Danish, Dutch, French, German, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Norwegian Nynorsk, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Age Rating: 4+

4+

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