American Express has been part of my life for as long as I can remember. I grew up knowing the American Express name because my parents have been Card Members since 1979 — about 47 years — and to this day, American Express is the credit card they choose to use for virtually every transaction. That trust carried over to me. I’ve personally been an American Express Card Member for more than 20 years, and throughout that entire time I have consistently had an outstanding experience. The Amex app is incredibly easy to use, well organized, and makes managing payments, rewards, transactions, and my overall account simple and convenient. What truly separates American Express from other card issuers is the customer service. Anytime I’ve needed assistance, the team has been responsive, professional, knowledgeable, and dependable. I’ve never had an issue that wasn’t handled appropriately, and after more than two decades, that consistency means a great deal. There is a genuine peace of mind that comes with having my American Express Card. I know that wherever life takes me, I have a company behind my card that has earned my trust — and my family’s trust — over generations. From my parents becoming members in 1979 to my own 20+ years of membership, American Express has represented reliability, service, and trust in our family for nearly five decades. That kind of loyalty has to be earned, and American Express has earned it. Five stars without hesitation.

While the AMEX app is overall well designed and easy to use, unfortunately, one of the most critical feature, logging though Face ID, is not working under certain scenarios with providing proper instructions on resolving the issue.The other day, I have upgraded my iPhone 11 to iPhone 12 and I could no longer login through Face ID on my US Amex app account. Every time I try to login through Face ID from the app login window, I get a message stating “You cannot update your Face ID login settings during this session. Please try again later.”, and later never comes. I tried to go to Face ID settings after logging in manually, and the Enable Face ID switch button is locked and cannot be turned on. Not to mention, the same message that I cannot update Face ID settings during this session is showing on top.Needless to say, AMEX app support articles are lacking and do not help at all resolving this issue. It advertise the Touch ID and Face ID as features without, although there are many users reporting this problem. As of now, every time I need to open the AMEX US app to check on transactions or make a payment (which I do several times a day), I have to go through several steps to login instead of working seamlessly as it did before upgrading my iPhone. On the other hand, this feature is working without issues on my iPad, however, I cannot disable Face ID (the opposite problem). I really do not understand why you are locking the ability to switch the Face ID feature on or off once you login, this does not make sense. I would appreciate it if you could fix this annoying bug. Thank you. Until then, my rating remains one star because this is a critical functionality.

Amex was one of the first big cards I received back in day. First a gas card, then Boston Store card. I always had worked since the 6th grade at my school helping the custodian and learned how to take a grade school every after noon and make every classroom look clean and bathrooms Sparkling plus repairs for the next school day. In the summers 40 plus a week to make the school look new again inside and outside. High school I worked 36 hours a week after school at gas station around the corner of my house. I went to work for MaBell and eventually I started my own communication business which went national and then global before I stepped down to retire. It’s the way it was if you needed a car or what ever you had to earn the money. The A&E was the card that was always there for me and then my business. If I needed to extend a little YES was A&E’s answer. I felt protected by this company so I took all the right Chances. Yes I’ve eventually got the other cards but A&E gave mr my first Line of Credit and the rest , as they saw , is history. Their reps would help you along and gave good feedback and guidance. I couldn’t have done without A&E. Now everyone has 15 cards you didn’t need but A&E to reach the stars. Banks wouldn’t even talk to you about a line of credit until you were in business for 5-6 years in business. Once they saw my credit history with A&E and the higher then unusual limits they finally gave me a shot which propelled us to grow globally in service not retail. No easy feet if it wasn’t for A&E always being there. It wasn’t easy but with the feedback provided by A&E early on and how to build your credit. The Best card to have to this day. Respectfully,William C.

I meet minimum spend and have paid my balance in full long enough that my recent statement history only goes back to July 20 and yet in spite of never missing a payment except for a push I did for 500 in July which I apparently am stupid to have caught immediately having bounced and so I said, I’ll go ahead and pay my balance in full and paid off over double that the same hour... with a zero balance and having just been scammed either a spot delivery headache from ram San Bernardino in spite of them being well aware of my needs and myself warning them about multiple inquiries (Amex lists any attempts to get a cli or card as denied due to inquiries 8 from that June 8th from the fing diddlership and so why this is the case, god knows.... and, return payment for a subsequent payment I myself thought having been pushed by me would be best taken responsibility by by pulling more from my PayPal where all my money is kept into my bankaccount). I’m so flustered and frustrated because I spend more than the minimum spend for the platinum card for three months in one month and payMy balance in full and yet there is no forgiveness for what is essentially a shortcoming in their system especially since other companies would cancel return payments when I pay my balance was a goodwill gesture due to my girlfriend pulling from the atm without me knowing. They have stunted and ruined my business potential and this on top of all the other absolutely absurd bureaucracy I must navigate... you think burning my family to death in Waco would’ve been enough for the government but each year they find new ways to rub it in