• Text-To-Speech Voice & Prompts • Company Fax Custom Cover Pages • Make IVR Menu Repeat Setting Configurable • Support Self-Service Custom Config for Yealink Desk Phones & WiFi Phones • Office@Hand App - AI Meetings • Video AI Notetaking • 300 Participant Support -All Packages • AIR (AI Receptionist) Pre-Built Setup from IVR • Number Porting / Migration Enhancements • AIA (AI Assistant) • AI Notes for Desk Phones

• SMS Segment Info • Pin conversation • Add team member to @mention • Spam & Call Filtering Modernization • Call Queue Dashboard in RC Desktop App • New Call Handling for User Extensions • Licenses & Inventory in Desktop RC App • Expose Account-Level AI Setting in SW • Email notification for AIR minutes expiration • Use AIR extension DIDs as outbound caller IDP • O@H CC in Service Web (Single Pane of Glass) • Digital Interaction Reservation on Disconnect

• Search call logs by number • Configure separate fax and SMS recipients per site • Manage user licenses in the user profile • Set subscription file retention to 6 months • Export Business Analytics reports as PDF • View all heads-up display (HUD) content in a single list • Define and manage digital interaction attributes • Support voice and digital interaction categories • Report on voicemails

• Enhancing Conference - Leave as host • Validate numbers when sending faxes • Turn selected text into a link by pasting a URL • Licenses & Inventory: purchasing via the new Customer Billing Portal • Email alerts and audit logs for new device logins • Voicemail Enhancements for Embedded App • Simultaneous Ring Overflow Call Queues • Improved support for desk phones for O@HCC calls • Sound notification for O@HCC calls while on DND • Inbound Interactions Volume dashboard

• Message Replies • User numbers in a consolidated list • View all user licenses at a glance • Let users resend their own activation email • Reduce missed calls with smarter overflow routing • Streamline Deskphone Pairing setup across users with bulk actions in Admin Portal • Support Yealink WiFi Phone AX83H & AX86R

• Voicemail screening • Attach and send various multimedia vis MMS • Enhanced Fax Delivery Failure • New default Licenses & Inventory interface • Logout permission in roles • Call Queue - All agents busy • MFA bypass on trusted devices with admin control

Bug Fixes

• More time to activate unconfirmed accounts! • SMS 2.0: SMS “STOP” to opt out • Receive incoming SMS messages without TCR registration • Disable RingOut for individual users • Disable control of DND for individual users • Record, send, reply to, and forward voicemail messages with introductions • Teams Direct Routing - Support popular Microsoft 365 license types

• Audio & video messaging • Closed captions and live transcription during phone calls • Bulk delete unassigned extensions • Assign CNAM to specific phone numbers • Set caller ID for all phones/features • Role-based MFA (using authenticator app) policy • Restrict GeoIP/IP for App & ServiceWeb • Site and Call Queue call handling template

• Enhanced support for Safari on Mac & iOS • Create personal SMS templates • Invite participants for a video call with 1 click • Block or redirect incoming calls • Enhanced call information with a “call answered elsewhere” notification • Push to Talk • Business Analytics Pro • Restrict list of caller IDs users can select • Save call log searches & filters • Enhanced flow for Assisted Provisioning

• Enhanced support for Safari on Mac & iOS • Create personal SMS templates • Invite participants for a video call with 1 click • Block or redirect incoming calls • Enhanced call information with a “call answered • elsewhere” notification • Push to Talk • Business Analytics Pro • Restrict list of caller IDs users can select • Save call log searches & filters • Enhanced flow for Assisted Provisioning

•Report export •Swap calls during an active call •Call specific ringtones •Message reminders •Pop out conversations •External shared directory •Password rule update •Digital signage for regular meeting room •Configurable company caller ID name •Call queue: forward all calls

•Show custom status in HUD •Bulk delete texts and faxes •Layout improvement for active call screen •Switching between accounts •Copying phone numbers in app- phone and inbox •Auto mode for noise reduction (mobile app) •Echo detection and warning (mobile app) •Multi-Factor Authentication •Multi user devices- Large ATA

• Desktop App 2.0 (Jupiter 2.0) • AT&T Office@Hand for Teams Embedded App • Desk Phone Pairing • Detach message tab • View or remove conference participants • Desktop app version control • Spam call blocking • More tab in navigation bar (mobile app) • Breakout Room: timer • Bulk call queue creation

*Bug Fixes *Embedded Dialer for Teams

•Discover whiteboard! •Background noise reduction for phone calls •Forward voicemail via Email •Show 6 recent custom statuses •Collaborative meeting notes on mobile app •Network quality indicator improvement •Test speaker and mic for phone call •Audio notifications while on a call •Call queue settings template (admin) •Allow anyone to record in Rooms meeting (admin)

*Swipe left to call, delete, and more: Take quick actions on your texts, voicemails, and faxes. *Now you can long press / swipe left to call back or forward faxes and messages directly from your history. *Caller ID display: When you receive a call, now you can see which number the caller dialed to reach you.

*Work distraction-free by turning off notifications for low-priority conversations *Now you can use the app to choose to get email notifications when you receive text messages *If your company uses Exchange, you can now sync meetings between RingCentral and your calendar *It is now simpler to understand your network connection performance while using the app *When a message has been changed, an Edited tag will appear next to the message

*Use the search bar to find settings: Finding the settings you want just got easier. Just use the search bar. *Quickly join any meeting from a room: Use your phone to join any meeting, even one that's not on the Rooms calendar. *View call recordings: Catch up on your missed meetings on the go. Access and play your recorded calls right in the app. *Easier access to End-to-end encryption: You can now turn on End-to-end encryption from the meeting info window.

*Emojis: Use emojis and reactions to let others know how you feel and to give feedback in meetings. *Advanced noise reduction: Auto-detect and minimize sharp background noises during video meetings. *Call contacts from dialpad: Instantly search and call your contact by typing a name or number *Team video call limit: Video calls can't be made to teams over a certain size to prevent accidentally calling large teams *Faster dialpad access: Making calls from the Phone tab is easier now on the top menu.

• Call handling and voicemail settings: set up call handling to customize how your calls are answered • Dynamic end-to-end encryption: keep your meeting secure by turning on encryption at any time during your meeting • Team mentions: refer your coworkers to the right team by using the @ or # to directly link a team in conversations • Attach videos on mobile: attach videos from your camera roll to messages and tasks • Disable third party keyboard: option to disable for better security

▪View Participant Profile in the meeting by clicking on their video ▪Personal Meeting Name to make it easier to share and join meetings ▪Power Saving Mode: Automatically adjust meeting video quality or pause the video to save battery consumption when in low power mode ▪Pause Automatic Call Recording while on an active call ▪Share your camera view in your meetings ▪Switch Meeting Device from Mobile Phone to Room with instant transfer

• iOS 15 Support • Post Forwarding: Forward messages and attachments to any conversation of your choice. • MSFT Global Address List & Google Directory Contacts for communicating across your entire organization. • Virtual video background with a video file of your choice. • Team Huddle: Get together for impromptu informal meetings that are not scheduled and notify everyone in the team. • Private Chat from Participant Tile by just tapping on their video. • Support RelayUK Calling with 18002 prefix in the UK.

▪ Post Forwarding: Forward messages and attachments to any conversation of your choice. ▪ MSFT Global Address List & Google Directory Contacts for communicating across your entire organization. ▪ Virtual video background with a video file of your choice. ▪ Team Huddle: Get together for impromptu informal meetings that are not scheduled and notify everyone in the team. ▪ Private Chat from Participant Tile by just tapping on their video. ▪ Support RelayUK Calling with 18002 prefix in the UK.

▪ Team Messaging Support: Stay connected beyond just Video and Phone ▪ Better Invite Experience: Invite your contacts to a meeting easily or send invite link ▪ Picture in Picture: Continue to view your meeting while you multi-task in the App ▪ Participant Pinning: Put participant video in focus even if they are not speaking ▪ Caller ID Improvement: Most frequently used on top ▪ End meeting confirmation: Prompted twice to confirm you want to end a meeting