2024 the rewards section on the app was fine. Come 2025, the easiest reward you can get just by watching a 4 min video is nonexistent. Been watching that SAME VIDEO SINCE JAN & it has yet to acknowledge that I did watch it to its entirety. I haven’t ran into much problems with the app itself other than to constantly verify myself but I’m thinking of getting rid of the app altogether as well as the insurance associated with it. I mostly use the app for reward points to use towards my monthly premium.

Despite having Florida blue for 4 years, every single time I try to log in I have to reverify my device can log in through my email or a text (on the very same device I have logged into for those 4 years) Incredibly annoying. Now, and has happened before, when trying to search for providers on the app, nothing works. If you like error messages and jumping through hoops constantly just to use your health insurance, then this is the perfect app for you! This does not nearly deserve as high of a rating as it has. It’s actually criminally obvious from a user for over 4 YEARS this is one of the worst apps I’ve ever tried to interact with. But this is the insurance business model, making people so annoyed to interact with your app they would prefer not to use it. But you waste more money making me call, having to pay for someone to answer my calls. Infuriating me more. Not a smart business move overall. Welcome to insurance, Florida blue is just as toxic and bad as the rest when you trust them with your lives. And I do believe you actually make these obstacles/annoyances on purpose, making you pay for things easily wouldn’t make sense either would it? Awful. Awful. Awful. This app and fake positive reviews are also AWFUL.

It’s never working when I need it. I don’t need it often, but when I do I always have to make my way to a computer because the app craps out. Kinda defeats the whole point of having an app. It is more frustrating than it is convenient. I’d rather know I don’t have something than to think I do have it and not be able to use it when I need it. Will be deleting the app and going back to waiting on the telephone for hours when I need help. Maybe use some of the premium to hire competent and adequate support. That will determine if I renew and put my trust and money in this company again. I am ok with not having everything at my fingertips 100% of the time. Just don’t pretend like that is what you are selling me.

Pathetic app. Cannot log in. Tech support courteous but has so far failed to resolve the problem. Tried to change password and it confirmed the new password but I was still unable to log in. Now it says I don’t have an account. Tech support says I have done everything right and cannot understand why I am not able to Log in. They are investigating. Hopefully they can solve the issue.