Update: The “update” to this app is horrible. I’ve tried it a few times now to give it a chance. It used to be so easy and simple to use. Everything I wanted in an app was there without any of the superfluous left/right swiping function which really just makes apps more crowded. I can’t find the Sort by Aisle so I’m thinking that feature is gone, and I used it all the time - it helped me save time even if it wasn’t always completely accurate. I also liked using the weekly ad, which I haven’t been able to find. When I used to clip a coupon, it was added to my shopping list...is that a setting I have to set? Because it doesn’t work like that anymore. I said originally that this app was better than Ralph’s and Publix, but now it looks so much more like those that I can’t say it’s any better. I’m so disappointed because the app was one of the reasons I continue shopping at Von’s even though it’s slightly more expensive than other stores in my area. I’m not sure how much longer I’ll be doing that. :(I've tried grocery store apps for Ralph's, Publix, and Vons, and this one is the best so far for compatibility with the rewards card and building my grocery list. The aisle info isn't the most reliable - it would help if the stores would stop moving things around.

I takes work and time…but I use all the Just 4 you, weekly deals, as well as the meat 30% off deals, as well as the Baked goods deals, and shop the 50% area first for random household, cleaning, hygiene, pet, etc…If I do not accomplish a savings of at least 30% overall at checkout I feel a failure! No, when it comes time to redesign the interior of any particular stores, I would highly recommend you take customer input and do research in the particular town, cities and neighborhoods putting the alcohol section by the front door in Pacific Beach was the most ridiculous decision ever now as soon as it’s dark, the doors have to be locked, and customers have to be inconvenienced to using the only doors which are open that was just non-sensible you could’ve gotten feedback or you could’ve sent a crew out to observe what goes on in my particular store. Also pulling out four or five registers to implement a dozen self checkout terminals was incredibly poorly thought out the alcohol section in the Pacific Beach store is enormous. I would say there’s a good chance that 75% of the shoppers are picking up some form of alcohol so rather than just doing blanket sweeps of all of your stores. You definitely need to find some target groups and do a little homework before you make big decisions.

This app is no longer helpful when trying to save on grocery’s at Vons. Before they updated and “improved” the app, you could click on a category, for example, beverages to see what beverages were on sale at a glance. Now, you click on beverages and you have click again on another category, example tea verses coffee or water, etc. then if you selected tea, you have to further narrow down your selection to chai tea, iced tea, tea bags, tea pods and more. Now you are finally selecting your choice of tea bags but instead of a coupon for say, Twinnings Tea in general, you must scroll through pages and pages of tea bags to select the specific flavor/caffeine version you want. Good heavens! What if the tea you want is not even on sale, I kept scrolling and never reached the bottom of the well to see if my Twinnings Peppermint tea is on that list. This is all for just one item! I have now wasted so much time I would rather go through the paper advertisement and cut out the dang coupon. Then what about the general offer that used to be found under fruits and vegetables for 2X the points for purchasing fruits or vegetables. Sorry, but I am so very frustrated, Stater Brothers is looking better and better.

I’m SO sick of the attitudes I get, at some of your stores. If I don’t shop at the 2667 E Windmill store, it’s too stressful. Some say you need to click the circle, next to the items on your list that you are buying. Some say you don’t. Just enter your phone number. Others say you have to have the checker scan your account, in the member feature. And this last Wednesday I was on the phone for 30 minutes with customer service. I spent $102! It’s bad enough they didn’t give me my four rewards promised. But they screwed me on points, for my purchases. I had to take screenshots and send emails. Wonderful. And then last month in Pahrump, the lady at self service check out, was screaming at me literally because I didn’t check the items. When I said I just got a customer, her reply? I AM customer service, and we aren’t allowed to do that anymore. I’ve been a Vons shopper for 50 years. But the last 30+ years, mostly at the Windmill store, which is GREAT. Now the geniuses in development, changed it again, so I can’t see my list like before. You should communicate changes with your team, so they can communicate changes to your customers. The arrogance is astounding, and annoying. Your Wi-Fi doesn’t work well, and half the time, when using the app in store, there’s too many problems to mention. Sad that I don’t have that problem at Smith’s, but the produce, and staff at The Windmill store, is so good, that it’s tough to have to shop elsewhere. Your company is better, but there’s too many issues. It’s better to have no club card, since yours doesn’t work.