MediacomConnect

Name: MediacomConnect
Rating: 3.3 (7775 reviews)
Author: Mediacom Communications Corporation

Utilities

Free

7.8K Ratings
Ages

16+
Years
Category

Utilities
Developer

Mediacom Communications Corporation
Language

EN
English
Size

33.6
MB

The MediacomConnect MobileCare app is the next generation in customer service, giving you the freedom to access your account whenever and wherever without ever having to make a phone call. With just one click, you can view your bill, check for outages, troubleshoot, and so much more! Check out all of the MediacomConnect MobileCare features below: Account & Billing • View your current billing statement • Pay your bill • Store payment method on file • Modify payment method on file • Find a payment center Internet Data Usage • View current Internet service level • View Internet Data Usage allowance • Review Internet Data Usage history Outage Check • Check for service interruptions in your area for TV, Internet & Phone Appointment Manager • View upcoming service appointment Technical Support • Automatically refresh your modem or cable box to solve Internet or TV issues • How-To's and FAQs for your TV, Internet, and Phone service Notifications • Upcoming service appointments • Account updates • Billing updates • Bill due dates Communications • Chat with a customer service agent • Enroll in Text Messaging • Submit Customer feedback • One-touch Connect-to-Agent dialing Note: You must have an active Mediacom account to register for and use the MediacomConnect MobileCare app.

Ratings & Reviews

3.3

out of 5

7.8K Ratings

Average - needs work
06/02/2021

MamaChile
I was excited about using my phone to pay Mediacom versus my laptop, as I usually do. I paid my bill easily, but did not receive the payment confirmation number, which I always write down on my paid bill. So I started searching for the “payment history” on my account, which is where I can find the payment confirmation numbers on other apps. No such option is available on the Mediacom app. Until I can have access to all my account information via the app, my rating will be 3 stars which is just average.I did use the app to try text Mediacom about where to find payment history. The virtual agent forwarded me to a live agent, which I appreciated. Too bad the live agent had to tell me that the payment history and my confirmation number were not available via the app. I guess I’m better off just using my laptop. Mediacom really needs to run beta tests on this app with REAL users.
Average - needs work
06/02/2021

MamaChile

I was excited about using my phone to pay Mediacom versus my laptop, as I usually do. I paid my bill easily, but did not receive the payment confirmation number, which I always write down on my paid bill. So I started searching for the “payment history” on my account, which is where I can find the payment confirmation numbers on other apps. No such option is available on the Mediacom app. Until I can have access to all my account information via the app, my rating will be 3 stars which is just average.I did use the app to try text Mediacom about where to find payment history. The virtual agent forwarded me to a live agent, which I appreciated. Too bad the live agent had to tell me that the payment history and my confirmation number were not available via the app. I guess I’m better off just using my laptop. Mediacom really needs to run beta tests on this app with REAL users.
After Hours stinks and needs work
08/29/2018

uigolfguy
I get it that you don’t have people to answer phones and chat 24 hours a day. However, if I go into this app to troubleshoot a problem and it results in me needing to talk with someone and request a callback, maybe you should just stop right there and say, “sorry, no one is available at this time, please come back at such and such time.” No, instead, it proceeds to ask you to request a time to talk, ask you what is wrong, ask for number, and then a message as to what the issue is. That would be great, except....sorry, please come back during such and such time as no one is available. Ok, so next I try to request a callback thinking surely, I can leave a message and they will call me back when someone is available. So again, tell them what is wrong, leave my number and a message as to the problem....NOPE! Sorry, need to contact us during such and such time. So finally, I result to leaving an email. By this time, I am so ticked off, that I am just plain rude on my message and just tell you to call me. Did anyone run through these steps during a beta test?!?! Come on! It’s 2018, you could fix this real easy by just allowing it to leave a message and allow it it call have you call us back the next day and maybe even at a specific time range. Holy Crap! What an idea!! You guys wonder why so many people cut the cord....
After Hours stinks and needs work
08/29/2018

uigolfguy

I get it that you don’t have people to answer phones and chat 24 hours a day. However, if I go into this app to troubleshoot a problem and it results in me needing to talk with someone and request a callback, maybe you should just stop right there and say, “sorry, no one is available at this time, please come back at such and such time.” No, instead, it proceeds to ask you to request a time to talk, ask you what is wrong, ask for number, and then a message as to what the issue is. That would be great, except....sorry, please come back during such and such time as no one is available. Ok, so next I try to request a callback thinking surely, I can leave a message and they will call me back when someone is available. So again, tell them what is wrong, leave my number and a message as to the problem....NOPE! Sorry, need to contact us during such and such time. So finally, I result to leaving an email. By this time, I am so ticked off, that I am just plain rude on my message and just tell you to call me. Did anyone run through these steps during a beta test?!?! Come on! It’s 2018, you could fix this real easy by just allowing it to leave a message and allow it it call have you call us back the next day and maybe even at a specific time range. Holy Crap! What an idea!! You guys wonder why so many people cut the cord....
Does not support iPad, does not any real functionality
07/25/2021

Hdhsjekdnejdjenjej
This app is listed as supporting iPads, but I fail to see how that can be true. It does not support landscape mode, it all text communication is occurring via text messaging (SMS, not even iMessage). For biometric support, it assumes fingerprint. If you intent to use with iPad I would stay away.This app also provides very little functionality. Although this is really not the fault of the app, but more of Mediacom as they really don’t want anyone to be able to change or remove subscribed services. At first I only wanted to cut out phone, but left it on because it was so hard to get in touch with Mediacom to make any changes. Then I settled on cutting out cable too. Again, after many attempts to contact it’s nothing but unanswered online chats and endless hold times on the phone. Now I’m just done with them entirely. So, while the app is largely useless it’s not offensive. The business practices are offensive as they are nothing but an attempt to make it too hard to leave. Ironically that’s a good enough reason to leave any company these days as there is always choice, even if it’s a little hard to get there.

Developer Response
Good Afternoon, We sincerely apologize for the issues you've experienced. We'd like to ask for some additional information in order to better assist you. If you could please send your account details in an email to SocialMediaTeam@mediacomcc.com, we will assist in any way that we can. Thank you!
Does not support iPad, does not any real functionality
07/25/2021

Hdhsjekdnejdjenjej

This app is listed as supporting iPads, but I fail to see how that can be true. It does not support landscape mode, it all text communication is occurring via text messaging (SMS, not even iMessage). For biometric support, it assumes fingerprint. If you intent to use with iPad I would stay away.This app also provides very little functionality. Although this is really not the fault of the app, but more of Mediacom as they really don’t want anyone to be able to change or remove subscribed services. At first I only wanted to cut out phone, but left it on because it was so hard to get in touch with Mediacom to make any changes. Then I settled on cutting out cable too. Again, after many attempts to contact it’s nothing but unanswered online chats and endless hold times on the phone. Now I’m just done with them entirely. So, while the app is largely useless it’s not offensive. The business practices are offensive as they are nothing but an attempt to make it too hard to leave. Ironically that’s a good enough reason to leave any company these days as there is always choice, even if it’s a little hard to get there.
Developer Response 08/05/2021
Good Afternoon, We sincerely apologize for the issues you've experienced. We'd like to ask for some additional information in order to better assist you. If you could please send your account details in an email to SocialMediaTeam@mediacomcc.com, we will assist in any way that we can. Thank you!
What will it take, Mediacom?
08/29/2024

Mimi mia tootsie 1825
Every time I see that this app has updated, I check to see if it’s finally fixed. And, every time I try to log in, it spools forever until giving the “Oops!” message. Looking through the reviews, it is CLEARLY not an isolated issue. So, my question is: How many times do you need to be told that there is a problem before you fix the app? Maybe I’m uniquely blessed, but yours is the single, solitary app I have that just won’t work…which indicates that it’s not a “me” problem, but a “YOU” problem. Stop responding to reviews with a request to email our individual details and just FIX IT, already. There is clearly something fundamentally wrong with your app if so many people are reporting the same issue. Also, is it really necessary to have to jump through the two-factor authorization every single time we log in? You’re a cable TV and internet service provider company, not the Federal Reserve Bank or the Central Intelligence Agency. I’m definitely pro-security, but if when you’re requiring more authentication than actual financial services or secure data storage companies, you’re obviously going a little overboard.
What will it take, Mediacom?
08/29/2024

Mimi mia tootsie 1825

Every time I see that this app has updated, I check to see if it’s finally fixed. And, every time I try to log in, it spools forever until giving the “Oops!” message. Looking through the reviews, it is CLEARLY not an isolated issue. So, my question is: How many times do you need to be told that there is a problem before you fix the app? Maybe I’m uniquely blessed, but yours is the single, solitary app I have that just won’t work…which indicates that it’s not a “me” problem, but a “YOU” problem. Stop responding to reviews with a request to email our individual details and just FIX IT, already. There is clearly something fundamentally wrong with your app if so many people are reporting the same issue. Also, is it really necessary to have to jump through the two-factor authorization every single time we log in? You’re a cable TV and internet service provider company, not the Federal Reserve Bank or the Central Intelligence Agency. I’m definitely pro-security, but if when you’re requiring more authentication than actual financial services or secure data storage companies, you’re obviously going a little overboard.

New and fresh redesign of the Mediacom MobileCARE app! With an updated look and feel and intuitive navigation, managing your Mediacom account has never been easier. We’re constantly making improvements to ensure the best experience. In this release, we focused on the new design elements, navigation, and bug fixes. Thank you for using the Mediacom MobileCARE app.

Version 18.0.63

Feb 3

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics