UMR | Health

Name: UMR | Health
Rating: 4.6 (13215 reviews)
Author: United HealthCare Services, Inc.

UMR makes health benefits easy

Only for iPhone

Free

13K Ratings
Ages

4+
Years
Category

Medical
Developer

United HealthCare Services, Inc.
Language

EN
English
Size

60
MB

iPhone

The UMR app makes it easy to access important details about your health care benefits. Sign in anytime to: • Find costs and care – Search for in-network health care providers, hospitals, and clinics – and see what you can expect to pay. • View your plan details – Find up-to-date plan balances, including any deductibles and out-of-pocket amounts. • Check your claims: Review claim information for recent services and receive paperless copies of your EOBs. • See timely “Things to do” – Get personalized alerts about steps for managing your health and benefits. • Contact us – Reach out for assistance by chat, call or secure messaging.

Ratings & Reviews

4.6

out of 5

13K Ratings

ID cards
05/28/2024

NJSJMOM
I like that it is easy to request ID cards. The initial 2 that are mailed out are not enough for a family of 4 with older children. We each need an ID card. Thanks for making it easy to request additional ID cards to be mailed.
ID cards
05/28/2024

NJSJMOM

I like that it is easy to request ID cards. The initial 2 that are mailed out are not enough for a family of 4 with older children. We each need an ID card. Thanks for making it easy to request additional ID cards to be mailed.
not super helpful
Feb 15

Ilikethetwins
9 times out of 10 when I try to go to the wellness benefits area, it doesn’t open. it kind of opens up a website instead of just being able to stay on the app and read my wellness benefits and what not. It doesn’t actually let me choose the option to open it in a different web browser; it’s just like it opens up a webpage sort of connected to umr but not actually really in the app, and then I just get a blank white screen. It looks like it’s loading for a bit with the spinning wheel, just a blank white screen. So if you want to actually work on using your wellness benefits and gaining points and everything, you have to go to the actual website because the app doesn’t bring you there and doesn’t do anything; it is not helpful.

Developer Response
We value your feedback and we are sorry to hear about your experience. We have shared this with our technical support team. If you wish to provide greater detail of the issue you encountered, please email our UMR Digital Solutions team at umrdigitalsol@umr.com.
not super helpful
Feb 15

Ilikethetwins

9 times out of 10 when I try to go to the wellness benefits area, it doesn’t open. it kind of opens up a website instead of just being able to stay on the app and read my wellness benefits and what not. It doesn’t actually let me choose the option to open it in a different web browser; it’s just like it opens up a webpage sort of connected to umr but not actually really in the app, and then I just get a blank white screen. It looks like it’s loading for a bit with the spinning wheel, just a blank white screen. So if you want to actually work on using your wellness benefits and gaining points and everything, you have to go to the actual website because the app doesn’t bring you there and doesn’t do anything; it is not helpful.
Developer Response Mar 24
We value your feedback and we are sorry to hear about your experience. We have shared this with our technical support team. If you wish to provide greater detail of the issue you encountered, please email our UMR Digital Solutions team at umrdigitalsol@umr.com.
The app is pretty useless
04/19/2024

adanegra
I have not yet been able to find a provider through the app (or mobile web page). I was able to chat with a representative on Monday who was able to help me determine if a provider I was looking at was in-network. Unfortunately, they were not able to see my young daughter. So I went back into the app to try to find a provider again, but I keep having the same issue. I figured I would give the chat a try again but I must have tried during peak times and I was in a queue. This wouldn’t bother me except for the fact that I went from being 4th in line, the 3rd, then 2nd, then 2nd again… and again… and again. I never advanced beyond that so I gave up. All I want is to view my providers!

Developer Response
We value your feedback and we are sorry to hear about your experience. We have shared this with our technical support team. If you wish to provide greater detail of the issue you encountered, please email our UMR Digital Solutions team at umrdigitalsol@umr.com.
The app is pretty useless
04/19/2024

adanegra

I have not yet been able to find a provider through the app (or mobile web page). I was able to chat with a representative on Monday who was able to help me determine if a provider I was looking at was in-network. Unfortunately, they were not able to see my young daughter. So I went back into the app to try to find a provider again, but I keep having the same issue. I figured I would give the chat a try again but I must have tried during peak times and I was in a queue. This wouldn’t bother me except for the fact that I went from being 4th in line, the 3rd, then 2nd, then 2nd again… and again… and again. I never advanced beyond that so I gave up. All I want is to view my providers!
Developer Response 05/02/2024
We value your feedback and we are sorry to hear about your experience. We have shared this with our technical support team. If you wish to provide greater detail of the issue you encountered, please email our UMR Digital Solutions team at umrdigitalsol@umr.com.
Poor development
02/26/2023

Bar 24 Princess
Overall this app is poorly designed. Input fields should be defaulted to number fields (where appropriate) to minimize keystrokes for the user. Better yet, consider using sliders to calculate number of cups or number of miles, etc. additionally, there is no flexibility in tracking for challenges. If the challenge starts January 1, but you don’t come across the challenge until late February, you are obligated go back and enter data for the weeks that you missed. Can you imagine starting in June ?! You should be able to select the week you want and begin tracking.
Poor development
02/26/2023

Bar 24 Princess

Overall this app is poorly designed. Input fields should be defaulted to number fields (where appropriate) to minimize keystrokes for the user. Better yet, consider using sliders to calculate number of cups or number of miles, etc. additionally, there is no flexibility in tracking for challenges. If the challenge starts January 1, but you don’t come across the challenge until late February, you are obligated go back and enter data for the weeks that you missed. Can you imagine starting in June ?! You should be able to select the week you want and begin tracking.