I’m leaving a review because I do like how we can communicate with the office all hrs of the day or night . Also sometimes we aren’t available to call during business hours. So I appreciate that part! That my pro . My cons are it gets confusing with appts w different drs. And the app is glitchy more often than not. My messages either say error or it just buffers. And if u cancel an appt why leave a message on the app to call the office u can’t reschedule on the app . Maybe it’s just me and I’m the confused one which is very possible. But that’s my take on the app.

My appointment was with Dr Lederman. The minute I arrived in his office I was amazed with the process of my visit from check in to the completion. Dr Lederman made me feel very comfortable & really wants to get to the bottom of my pain. I had blood work & then an MRI done His staff was so helpful & pleasant. Nancy was very pleasant & took the time to show me on where I needed to go within the hospital. As she was taking me she would noticed other people along the needing help with directions and she would help them with a warm smile. Everyone in the hospital, including the cafeteria, all had smiles on their faces & would reach out to make sure we didn’t need any help. I can’t say enough about NE Baptist. I am so happy I have chosen NE Baptist for my medical needs.

1. Not able to message more than one health care provider at a time is ridiculous. The old system allowed for multiple recipients, which was useful as I only had to send a single message. It also meant that all providers who needed to be included in a discussion were included. 2. For most patients a physician’s “first name” is Dr not their actual first name. Looking up a physician where epic uses s provider’s actual first name in alphabetical order is not just frustrating, but useless for patients. The solution is so simple that it is embarrassing. 3. Making an error when trying to accessa tele-health video call, requires rebooting one’s phone. I gave up and asked the provider office to change to a phone call. 4. Looking up both current and historical lab results is time consuming and cumbersome. 5. Registration is ridiculous. Why must I answer all the same questions each time. Maybe accounting likes this system, but patients do not. 6. Even healthcare providers are dissatisfied with the system for providing standard of care.7. Because the system is not patient friendly, there has to be greater inefficiency for schedulers, health care providers and practice managers needing to help patients navigate BILH.

This was my first visit with BILH Hospital for my physical and I felt like I was in good hands. They took really good care of me. My doctor Dr. Yang Li was very professional, gave me all the answers that I was concerned about. My nurse Kayla who took me inside she was super friendly, great customer service and very caring. Lastly, the nurse Jackie who took my blood she was very kind as I am very nervous with needle. She did it very professionally. Overall, very happy with the team from front desk who answered my call and from booking appointment to my visit. Thank you for looking after me. Highly recommend Dr. Li and his team. :)