Stop and Shop is too big, Big Y is too small, Market Basket you can’t communicate with anyone. Star Market is Just Right! BUT, they often take things off the shelf that I buy religiously which infuriates me and why they don’t get 5 stars. Most recently the swapped out their Romain lettuce hearts with the Signature brand which inferior in my opinion. I’d rather pay a dollar more than pay for that stuff. One of the best chips out there is Off the Eaten Path. I bought them every week, now their gone. Suave mousse and Lever soap I believe are gone too. I don’t understand why they have to do this. It shouldn’t always be about profit margins it should be about your customers. That all being said, I still like it better than the other places and their app is way better than Big Y.

I’ve used this service for about 2 years now and it saves hours of time a week I would spend shopping in person. The app functions well and makes finding savings and price comparisons easier than wandering around the store. The feature that lists your most frequently bought items is probably the best part of the app. The downsides are that delivery windows of 1 hour (ex. 5-6PM) frequently are either delivered exactly as the window begins or up to an hour later with about 10 percent of orders never getting delivered for one reason or another. Additionally, products listed as available at the time of ordering can be out of stock by the time the order is assembled in store and substitutions are frequently doubly expensive. About 80 precent of my orders have at least one item out of stock despite being staple items like rice or chicken. Overall, a time saver but the headache of managing repeated delivery mistakes and fulfillment issues has me looking at other delivery services.

The app definitely helps me find good deals on food and nice coupons and discounts. However, it doesn’t tell you when an item was removed from your pickup/delivery order. I planned a grocery list for the week and was notified of substitutions for a few items, but didn’t see any kind of indication to show what was taken off the list altogether. I didn’t get the chicken breast or meatballs I ordered and I only know that because I went through and screenshotted everything in my cart before I placed the order after this happened before and had to guess what was missing from a large order. Very frustrating when you go to cook something a few days later and don’t know an that ingredient won’t be there. Please fix this to show that the item was not filled as part of the order. Also, there should be an option for “in-person pickup” for people who are not driving to the store and won’t use the parking options. Thank you

I have ordered through the star market app plenty of times and have had an experience that gives me a headache a majority of the time. Long story short, just go in the store to buy your groceries. Long story long, the app and communication between customer and the store is severely lacking. I’d say approximately 80% of the time if they say something is out of stock, they DO actually have the product and either didn’t feel like getting it, the app isn’t giving the employee the correct location of items, or the employee shopping for you is inexperienced with their own inventory (which is concerning if customers know where to find products and employees don’t). The app doesn’t allow for real time tracking so you don’t find out of stock or substitutions until shopping has been completed and it’s too late to fix a substitute. I haven’t had a great experience with produce selection either, sometimes/mostly have received rotten or old items: which is the responsibility of the in-store employees but thought it should still be a warning here. The app has bugs where I click I’m there but the employees, so they’ve said, have not been notified. The bugs also say on one screen that the order is complete, while the next says shopping hasn’t even started yet which means you can’t add items despite being within the time frame. All of these scenarios have happened at multiple store locations, not just one. Only pros: coupons in app, shop recipe feature.Moving forward I’ll only be using the app to see what coupons are available or what’s on sale. I certainly won’t be using it to order again. This last order really pushed me to stop using the app for that feature.