I woke up in middle of night with an earache, I get at least 2 a year, it was bad pain, my face was starting to swell. Now my doctor is not going to be open for at least 5 hrs, I’m not going to the emergency room because of cost, the hours wasted to be seen by someone...besides, I’m in a room with a lot of sick people...chances are I’m going to catch something...I usually also do.... but then I remembered about this program my husband’s company got for its employees. Hallelujah, the best thing ever. ...I answered some question on the internet through the app you download. ...within 5 min the doctor called...told him what was going on, he ask me a few more questions. He called in some antibiotics and some ear drops. This is what will blow your mind, with 30 mins from the time he called me back I had the meds in my hands , went to a 24 hr pharmacy with drive Thur window. My doctor wouldn’t have been open for at least 4 hrs. ....by that time the antibiotics were already working and I was feeling better.I’m telling you it’s that easy, that wonderful and that fast. A+++++

It is SO hard to get to an actual provider on this app. I’ve requested visits with a therapist so many times now and I always just end up more discouraged and stressed than I started. Either I’m told the therapist isn’t available at my preferred times and I have to start over (even if it’s within their listed availability in their bio— WHY do they not just provide us with actually available times to choose from instead of having us pick possibly arbitrary dates and times?!) or I schedule the appointment only for it to be cancelled by the provider (oftentimes with very little notice). I really think most of the issues come from all of us working within the parameters of the app, and not necessarily the actual providers being flakey. They’re probably just struggling with it as much as we are. Also, if you go to answer the automated reminder call or anything else pops up while you’re waiting to connect with the provider, that makes you leave the waiting room and the provider will cancel the visit on you if you’re a few seconds late. Anyway, I hold out hope that someday I’ll actually be able to connect with a provider on here. I did have a decent experience with an exchange of messages for a skin thing, maybe because there wasn’t a call needed so we didn’t have to go down that rabbit hole. I sincerely hope there aren’t people who are feeling super unstable who are trying to rely on this app for affordable healthcare because it is SO frustrating and discouraging to use. I wanted to think that the cost of this benefit would be worth it but I don’t know. Customer support/app developers, please improve the app!

This is the 4th time I am using this app. I used it three times for rashes and once for a bad cold. I was actually helped with the cold but had to go to an actual doctor because the help I received on HY did nothing for the rashes and moreover prolonged my problems with them. My first few experience with HY were decent in terms of wait time and customer service, but my last two experiences with either were very bad. I had serious technical issues with the process that wasted a lot of my time. First of all, the video waiting room never shows up in a dashboard, so if I make a video appointment an hour away, I can’t let my phone sleep or use any other apps during the wait or I will loose my appointment. So now I do phone calls only and last night I revived 3 phone calls that hung up as soon as I answered them. Then the customer support argued with me / invalidated me about whether that happened! It was ridiculous and unnecessary because all I wanted to do was be added back to the beginning of this list because that was a technical issue and not my fault. So I’m trying that appointment again this morning but worry that the same thing will happen and that I wont receive any help from customer support. I like the concept of the app but have not had good results whether or not they can successfully connect me with a doctor. After today I might not think it’s worth it to ever try again.

Worst app ever. I have been using it for 1.5 years and I’ve never had a therapist appointment where we didn’t come across technical issues. Video feature works 1 out of 10 times MAYBE. Most of my therapy sessions have been over the phone which is not effective at all. The only reason I continue to use it is because it’s paid for with my tuition on the grad school I am attending. I don’t have other insurance so beggars can’t be choosers. I’ve sent so many messages to the help department and they can’t seem to fix anything. No improvement in any of the issues I’ve encountered in the last 1.5 years. Baffling. Desktop info doesn’t match app info. Appointment times show incorrectly. If you are looking to pay to get service- stay away from this app/company.- UpdateIt’s been over two years - the app has gotten worse. Still using cause it’s free through grad school. Majority of the time app doesn’t even work. Freezes. Doesn’t allow appointments to be made over video (often chooses phone as default). Both desktop and app versions are extremely frustrating and 90% of the time do not work. Despite countleee troubleshooting emails I’ve sent - nothing has improved.