Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
• Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. Or, use our today view widget to keep it constantly visible.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.
We found the perfect places for a few enhancements.
Ratings and Reviews
Customer Service from top to worst
After Hurricane Maria I only received 2 months in credits. It have been 9 month now, with no stable data nor decent speed, no cell coverage. Infinite dropped calls and no credit whatsoever. Kept paying over 80+ for an unlimited data plan that wasn’t being used because there is no antenas able to communicate data. Yet they insist I don’t deserve a credit. They tricked me into changing my plan to an equal and cheaper plan due to my inconveniences, but it turned out to be just the regular plan online , accesible to anybody, the service is so bad that I didn’t even accepted to commit the change because the call dropped and they still made the change. They scammed me from LTE speeds to 3G speed. I have never felt so betrayed by a company’s customer services. After hours of calling, and false promises to call me and get me updated, they did nothing. And when they actually did returned my plan, they didn’t installed it correctly so I went a week without a data plan. Now a month after they are charging me $400+ for data as if I never had an unlimited plan during the period. Still in the phone, hours invested. All of this after being more than 9 years with them. They don’t deserve good ratings or me loyal customers.
I have been a loyal customer and actually enjoyed Directv for years but sense AT&T bought them out and took over its been one headache after another and now they have the web site so screwed up that I haven’t been able to pay my bill online then they say we can only use their app to see our account information and pay our bill the only problem is it’s not working and ever sense AT&T has taken over Directv I have always received my bill through the USPS so I can keep track of every little thing they try and charge me for I have never in my life seen a bill go up up up over nothing they charge you for channels you never requested like sports Football and I have continued going into my account requesting my paper bill be mailed to me through the USPS and then someone working for AT&T decides they have the right to continue going into my account information changing how I receive my bill from mailing it to me to paperless where I have to go online to look at my bill but if I can’t access my account through this useless app then I can’t see my bill or pay my bill and they aren’t sending it to me through the mail so I can see my bill or pay my bill because they think they have the right to continue changing stuff on my account I am so fed up that it’s about time I just give up on Directv and find a better and more reliable company
My husband and I were on the search for a new provider. We had heard good things about the att coverage so we chose to go there. They had a great deal of buy one get one for the iPhone XR. I was super excited. We stated talking pricing and plans with the rep. We got the unlimited and more plan. So the bill should have been $70 for the plan, $25 for the buy one phone, and $22 total for the insurances. We got our first bill of $306.
During the process of signing up and getting the phones, my husband and I asked many many times over if there were any other fees; the rep continued to tell us no. We also asked many times over if our regular bill should be about $120, she consistently said yes. We have no just come back from a different att store and were told by them and customer service that there is an additional $70 a month access fee. We asked so many times in store about any fees and were lied to.
Now we are at the point that we are going to return our phones and request a full refund, and because we paid with a debit card I am sure that it will be 7-10 business days before we see that money; meaning we will be out phones for that length of time.
I am very disappointed and dissatisfied with att.
We understand prorated charges because we started in the middle of a billing cycle, but paying $70 more a month because we were lied to, I just can’t see it!
- AT&T Services, Inc.
- 128.8 MB
Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.
With Family Sharing set up, up to six family members can use this app.