Rarely use the app but when I have needed to use it or simply want to begin browsing for additional options and information the fact the basic functionality that is the ability to open anything in an external browser. Absolutely awful when trying to view documents related to terms and conditions for plans and services which might be useful / helpful to know before going thru the glitchy upgrade/add a line portal questions when all I want to be able to do is view these things in the external browser before any checkboxes get checked as required by law/in the process of purchasing - talk about yet another potential for lawsuits if you check the box but cannot even read/access the necessary documents in an easy and consistent format due to the lack of mobile format support that is barely built into the app. Plus too many bots and still haven't received my requested data from the data breach that occurred. For a monopolized telecommunications provider it is pretty obvious they like most corporate entities only care about their fake ledgers of gains and not their customers who make / made it possible for those gains to be achieved anyway. Until all of us (the customers and employees getting the short end of the stick) step up, show up and put aside the differences of red vs blue so we can collectively recognize the real problem is not each other but those who "represent us" keep allowing these non natural entities to control our lives and hard earned dollars.

Ok so on August 6th I used the app to pay a sum of money toward my past due balance. I admit that I did see my checking account underneath the where you enter the amount. Usually when entering the amount the payment you could choose your payment. Now it automatically processes the payment. Well I kept repeating this to the customer service rep and to Jose the supervisor. Jose kept reiterating that they could reverse the payment if I wasn’t in a past due amount status. As if I didn’t understand. I understood which by the way is not a good idea. I called to get them to take that checking account deleted but he claimed he could do so because my account wasn’t current. Which meant I would have a return check fee from AT&T and my bank. Well he kept ignoring my point to ask in the IT department to change this process. I would like if they can ask the customer to “ Confirm you want to use the checking account that’s on file before moving foward “. That’s all but he did not hear or listen to the customer. In fact I was more irritated by his remarks of we must follow the process. Completely ignoring my request or suggestion. So if I hadn’t deposited that amount asap, again I would have incurred two return check fees. I know they need too restructure the app to make super easy to use and to confirm if the customer will use the payment on file instead of automatically using it. I will add more later.

I have to agree with all the negative reviews regarding hidden fees, misleading offers, having to fight with different departments that don’t communicate with each other to get the promotions that were promised, being told problems will be taken care of only to find out that’s a lie, charging for “features” you declined and dozens more frustrating features you get with AT&T and Direct TV. Things have only gotten worse since Direct TV has taken over the TV service and the promotion period is over. The price has more than doubled, the new promotion prices they’re advertising have absolutely no relation to what the charge will be for the service advertised. When you try to read the details the app kicks you out if you try to look at any page twice or go back and forth between offers. You can’t get back into that same section of the app once you’ve been kicked out for several minutes so it’s clear they don’t want you to examine the details. They just want you to say, “sure you can more than double my bill, I’ll just keep paying you even though your commercials say your offers are for new and current customers, even though you said you’d always have discounts on the tv bundles, even though you said a lot of things that turned out to be lies”. Guess what, your service isn’t good enough to expect that kind of loyalty. I’m checking every other TV option out there.

My AT&T wireless phone bill is NEVER he same it’s always 50 to $60 higher than what it’s supposed to be. When I signed up originally, the guy came to my home and set everything up and promising that my bill will be around $160 monthly. He told me the first couple of months the bill will be a little higher but then it will adjust and my bill will maintain same amount afterwards. Year and a half later I’m still yet to see a bill that is below $200. It’s usually $220 to $240. I called customer service a few times and I remember onetime spending more than an hour discussing the bill and taking out several items from my service to ensure my bill would come lower but I’m still waiting!!!! AT&T has such a complicated billing system with their bonuses for your trade in and their new phone spread out in a manner that you are tied in and cannot cancel the service without taking significant loss. I was with T-Mobile for 15 or so years and most of those years my bills were constant, never had any issues with billing system, they gave trade in credit right away and not spread it over 3 years! The reason I switched to AT&T was because my colleagues were telling me they had better cell service but I’m yet to see much difference between AT&T and T-Mobile. I’m not a happy customer with AT&T. I switched my home internet and my cell service for my entire family with them and now I’m stuck!!! This is utterly disgusting, frustrating and unacceptable!