Parcel Pending itself is a poor service with many package not delivered to the lockers but this is supposed to be a review of the app so I won't get into issues with the service. Last month I had to reset the Bluetooth settings on my phone and now I can't use the app to open the lockers. Also bar codes don't appear in the app anymore. I called support and the rep had no idea what I was talking about so I sent an email. I never received a response except for a survey asking how they did with answering my email. When the app worked it was the best part of the service but now it only gets one star because it's no longer useful and I can't get support.Update. I resolved the issue on my own by uninstalling/reinstalling. Now the app is working again so I added a star.

The apartment complex I moved to has this “service” as part of the mandatory monthly community resident fees added to my rent each month which I wouldn’t mind paying for if it was a LEGIT service that worked as advertised…but it does NOT. Let me be clear I buy everything online from multiple stores daily! It’s been 8 months & it’s been crickets!! 🤨not even 1 false notification has occurred but I have had 15 packages that never came and I’ve received approx. 40-50 packages at my door step addressed to my various neighbors!! I don’t know anything about this “package locker” that appears to be the selling point for this scam! Like the lockers are present on the property but I’ve NEVER had any package delivered to them neither have my neighbors. So what am I actually paying for? Very surprised to see those 5 star ratings mixed with the real customer 1 star ratings🥸 that really makes the junk app look like it’s real! They could allocate a little more time during the work week to making this service work instead of making fake 5 star reviews. 🧐

The app is fine I guess, but parcel pending itself is trash. If you can move anywhere parcel pending is not, I highly recommend. Everyone in my house has been having issues with them, they consistently don’t deliver to the right places, keep the wrong information on file and straight up lose package info, and they’re currently trying to find my package with 6 different items in it because even though I was just delivering something to my current address, expecting it in the mail or at my door, they put my package info under someone else and it is now lost while they try to figure out where it went.

This is the third building I’ve lived in that utilizes parcel pending and ever single one of them has been worse and worse. Parcel pending has required a new fee when I moved, lockers that break and jam not allowing you in, missing packages and close to the worst customer service I’ve ever experienced. The lack of effort and care is clear. I’m talking days to weeks to follow up with missing packages and questions. And when they do they are ZERO help or ask you for information you couldn’t possibly know, (e.g. the size and shape of packages you never recieved etc). In fact ANYTHING I’ve contacted them about has taken a ridiculous amount of time to get back to me and has been low to no effort (to include sending me a standard copy paste reply after weeks that has literally nothing to do with the question I asked.)If you can find a place to live that doesn’t use Parcel Pending, live there. It will be one of my screening questions going forward. I hope I never have to deal with them again after this lease.