I get a lot of false motions which makes the battery die fast. Wedge didn’t change anything, made 0 difference. The live view never connects when I need it to. It takes about 3 or 4 minutes and multiple app restarts to connect if it decides to connect at all. I have 250mbps internet and the modem is not that far away from the door where the ring is. It’s honestly caused more of an annoyance than anything. Having a video door bell doesn’t do much good if I can’t connect to it when someone is at the door. I’ve been using Ring since July of this year (2018) and have had to recharge it 4 times already after it draining to critically low. I’ve adjusted every setting and have tried every combination and nothing makes a difference. I still get motion alerts every 5 minutes and the worse part is each motion notification comes twice. I don’t know how much longer I can deal with this.Update: September 2019.. Over a year later and if anything the app is even worse. There’s no volume more times than not (assuming live view loads at all). Ring does a lot of updates for the app but I’ve seen zero improvement. What’s an update if it doesn’t do anything, now I have the same problems as before and then some.

Doorbell Pro still lags horribly. Recording is often so choppy you can’t see activity clearly. Resetting does nothing. The Wi-Fi connection is very strong, and the device that it is recorded to his latest update to latest device😡. Also, when the alert is set off, you open the ringing app, and there is nothing there and no activity there. In order to view what had set off the ring doorbell, you need to end live and wait for the recording to finish processing. Then what you do is go back and view what headset the camera off. Which often takes at least a minute or so, so whatever had set it off at that moment has already come and gone. Also, since it only records for two minutes, you often do not get a chance to see the whole event. Since we are paying an annual fee for storage, there is no reason that ring camera cannot record for at least five minutes instead of the current two minutes. A lot can happen in the time that it stops recording for two minutes, and it begins recording again. The ring doorbell, is offering advertised as a security measure. Security measures do not just record for two minutes. Ring needs to extend the recording time to at least five minutes, as unless a person immediately conducts activity, you will not get the full measure of what should be recorded.

First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution.

We’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review.