BankSA Mobile Banking 4+

I have used a number of banking apps and let me start by saying you have a lot to learn from Commbank and what it has created, it is the most versatile and easy to use app.

One big thing this app is missing is the ability to change the category of spending. The system does well but it forms t know everything snd to have the ability to update the spend category would mean we can track spend correctly.

Hi, thanks for taking the time to let us know about your experience. Please email us at MobileBSA@banksa.com.au if you'd like to provide more information on your experience. Thank you, Steve.

I have recently bought a new phone and as I installed the Bank SA app and login. I wanted to setup quick login Face ID. I have set it up more than 20 times. Yet every single time when I put in my details I get into this vicious cycle where I need to re-fill-in, my details over and over again. I have spoken to the online “chat” not useful in way how so ever. It is extremely frustrating, because not only do I have to login my details I must do it 3 times because “my password’s incorrect” but somehow the 4th time with the same “incorrect password” suddenly works.

Please do something about this issue because I know for a fact I’m not the only person having this issue. P.S isn’t this app made to have things more convenient for customers why are we needing to go out of our way to just log on to this app. And not to say we must logon 4 different times to actually get on the app.

Hi, really sorry to hear that you had a negative experience. If you are still getting issues with your logon please email us at MobileBSA@banksa.com.au so we can troubleshoot further. Thank you, Steve.

I have spent my past hour trying to do my quick login. Every time I did it it took me back to square one into a repetitive login cycle. Adding to that, I chatted to an employee online about it who could not help. He recommended me to file a complaint so I took my time to do so. I pressed file and got notified your system was unable to take online complaints? I have wasted all my time on you guys and for what? Your system didn’t work for me on both different attempts after numerous attempts as well. Do better. I need to access my account fast so I don’t need to memorise my other logins. It is a nightmare and need it done. Do better. As well as making my login inconsistent. Sometimes I get to login, other times you say my password is wrong? Yet it’s the same one I’ve been using every single attempt. Yet I punch in a different password by altering the number sequence and I get logged in?

Hi, thanks for letting us know about this, and we understand how frustrating this must be. Please email us at MobileBSA@banksa.com.au so we can look into this further. Thank you, Steve.