Description

Our award winning mobile app will help you with all your banking needs.*

Easy set up.
• Open an account in 3 mins
• Quick log in – with passcode, FaceID, or using fingerprint scan.

Managing your money.
• Notifications & alerts – set up automatic notifications so you’re notified when your money comes and goes.^
• Track your spending – know where your money goes with our ‘Categories’ feature~
• Quick balance – a quick glance will let you know how much is in your account.

Ways to pay.
• Apple Pay
• Cardless Cash – withdraw cash without your debit card at any Bank of Melbourne, St. George, BankSA and Westpac ATMs.+
• Payments & Transfers in near-real time.**

Safety & security.
• 24/7 Fraud monitoring – detects any unusual purchase activity on your card.
• Lost card – temporarily lock your card for up to 15 days or if need be, replace your lost card via the app^^.
• Security wellbeing check – take extra steps to ensure your hard-earned cash is protected.
• Digital gambling block – block or unblock gambling transactions on eligible cards.

Get rewards.
• Enjoy offers and discounts on popular shopping, entertainment and hospitality venues around Melbourne.++

Find or contact us.
• Contact us – talk to us via the app and skip the security questions.~~
• ATM Branch Locator – find your nearest branch or ATM.

If you are having issues with our app, delete and re-install it. If issues persist, please call us on 13 22 66.

Read the Internet and Phone Banking terms and conditions at bankofmelbourne.com.au and consider whether this product is right for you.
Bank of Melbourne – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL Australian credit licence 233714. Apple, the Apple logo, Apple Pay, Apple Watch and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

Information is current at time of download and subject to change. We collect information on how you use this app for analysis of aggregate user behaviour.

*The Bank of Melbourne App was awarded the Mozo Experts Choice 2021 – Excellent Banking App Award.
^Alerts may not reach your mobile device due to the requirements or limitations of the communications network or system, outages or factors beyond our control.
~This tool provides general information and is intended to be a guide only. Available on savings, transactions and credit card accounts.
+Available on eligible Bank of Melbourne transaction accounts with a linked debit card. Limit of 3 withdrawal transactions per day
**Sending and receiving bank accounts must be enabled for fast Osko payments. Payments may take longer in some instances, such as where there is a technical interruption to the service, there is a payment to a first time payee or when the payment is caught for additional security screening.
^^Locking your card will temporarily stop new transactions on your card for up to 15 days or until reactivated.
++My Offers Hub is available to eligible consumer debit and credit card customers only.
~~Standard SMS, call or data charges apply.

What’s New

Version 9.33

• Digital gambling block - you can now block gambling transactions on eligible debit and Freedom cards as well as eligible credit cards - providing more control over your spending.

Ratings and Reviews

3.1 out of 5
421 Ratings

421 Ratings

linhtran1987 ,

Not as user friendly as other banking apps

Widgets and App not as user friendly or efficient as other banking apps. It takes more steps to perform basic banking functions than in other banks apps - it needs to be simplified. Eg. the ‘Quick balance’ display for credit cards and savings accounts both display ‘available balance’ which is impractical for credit cards. When you show the available balance for a credit cards you have to work out your actual balance by subtracting your available balance from your credit card limit mentally; another unnecessary step, just tell me how much I’ve spent on my credit card. Quick balance isn’t actually that quick.

Developer Response ,

Hi, thanks for taking the time to leave your feedback. Please email us at MobileBOM@bankofmelbourne.com.au if you'd like to provide more information on your experience. Thank you, Steve.

Nuve Melbourne ,

Transaction dispute

I have been with BOM for more than 10 years and has been great but as soon as I have spotted an unauthorised transaction on the Visa account, I have contacted the fraud support to assist the case and believe or not I had to be out of the pocket about $410 for something that I didn't authorise. The support was very aggressive and unprofessional standing they ground talking all over me that I had to ask, can I please say something? after trying to have a polite conversation. I will now cancel my account and go else were no related to this corporation because I suppose that its the same support team handling the enquiries.
would never think that a bank can be so greedy and reader loose a long term client than handling the issues the proper way.
Also, the mobile app its clustered with glitches and maybe that is a reason that I got scammed as well I also offered to send screenshots of the mobile app to show that this may have been the way that the account got hacked but they didn't want know and wash their hands with it and left me out of pocket even do that they are insured on those type of transaction issues.
I am waiting on the new card pay off my balance and move on and no member of my family will have any more interaction with this bank thank god was only $410.
Bad policies and practice to handle customer support.

Developer Response ,

Hi, thanks for letting us know about this, and we understand how frustrating this must be. Please email us at MobileBOM@bankofmelbourne.com.au so we can look into this further. Thank you, Steve.

MLLAMME ,

Joint accounts

My partner and I have recently moved over to the Bank of Melbourne, we only have joint accounts with the Bank of Melbourne.
This issue is if one of us sets up scheduled payments it doesn’t show up on the other users app. I have enquired about this and was told this is due to privacy reasons. It’s a shared bank account, both owners of the bank account should be able to look at what is being scheduled and make changes if needed. There is no way we are able to manage our money without being able to see what is coming and going. Other banking apps (ing) allow us both to see all scheduled payments and make changes to them.
It could even be seen as financial abuse one party having “power” to control the scheduled payments and the other party not having any oversight.

Another issue with the app is that the available bank balance is tiny, and the bank balance is in bold letters. It’s so frustrating when you are in the middle of paying for something and at a quick glance you think you have enough money only for the transaction to be declined because the available balance is so tiny. It would great if you switched the two.

Developer Response ,

Hi, thanks for your feedback and we’re sorry you haven’t had a great experience. Please email us at MobileBOM@bankofmelbourne.com.au if you'd like to provide more information on your experience. Thank you, Steve.

App Privacy

The developer, St.George Bank Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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