EasyVisit 12+

I use this app every time I need to make an appointment with my doctor. It is quick, painless, and reliable. It allows you to save the appointment to your calendar, it allows you to save favourite doctors so you don’t have to go through all practitioners to find your one, there’s only one thing I would ask and that is that more practitioners sign up to this app. Unfortunately I have to use another app to access another doctor as they don’t register with this one. Today I discovered yet a third online booking tool for yet another practitioner in Weston. I just wish they would all use the one app.

My clinic just switched to this app from a fantastic app (GP4Me) that had no issues. Also other medical bookings apps like HotDoc, HealthEngine, Appointuit etc never any issues. You’d think Sonic a multi billion dollar company could afford decent web developers to make an app that works with good functionality. Apparently not.

This app has so many problems. The old app my clinic used would bring up all the doctors in a row and all their appointment each day for the week so you could pick and choose which suited best. This app you can only look at one doctor and one day at a time. I try to make an appointment in 2 weeks and it says every slot is full (even where the doctor has 20 appointment available for the day). I’ve force closed and updated the app and still doesn’t work. If I am looking at December there are appointments then click into January it says there are no slots available for any doctor then I go back to December and it now says the same no slots available for anyone on any day so I have to force close and restart.

Honestly this is just not user friendly at all. Go review the GP4Me functionality and actually make this app worthwhile using. Previously I’d never have to phone up I could just use the app to manage all my appointments which is convenient for me and the clinic, since the clinic switched to this app I’ve had to phone to make appointments 3 times because it just doesn’t work. So what is the point?

When you can actually log in (first glitch off to a bad start)
Searching for the clinic sometimes works, sometimes you have to reclick the search field to input letter by letter and even then, the clinic may or may not appear (second glitch)
If you can make it past those two and make an appointment it may or may not appear in your appointments tab, more often it doesn’t, but when it does it won’t stick around for long (third glitch) and don’t even think about making a second appointment because that definitely will not appear in your appointments (fourth glitch) in fact there is a 50% chance the second appointment even gets booked properly with the clinic knowing it exists, but you can’t double check that because it’s not on your appointment screen (fifth glitch).
With all the great medical booking apps available, there are no excuses for this to be so under performing in even the most basic functions. Do better.