Velocity Frequent Flyer

Name: Velocity Frequent Flyer
Rating: 4.7 (133601 reviews)
Author: Velocity Frequent Flyer Pty Ltd

Travel

Only for iPhone

Free · Designed for iPhone

134K Ratings
Ages

4+
Years
Category

Travel
Developer

Velocity Frequent Flyer Pty Ltd
Language

EN
English
Size

217.5
MB

iPhone

Virgin Australia’s Loyalty program The Velocity Frequent Flyer App is an easy way to keep on top of all your Velocity activity! Check your account activity on the go and discover ways to boost your earnings. Discover where your Points can take you and track your progress towards your destinations. Track your progress Track your activity and see your latest transactions come in. Keep tabs on your Status Credits and see what’s required to maintain or upgrade your membership level. Check your bonus offers Don’t miss out on special offers from hundreds of Velocity’s partners. Discover all the ways you can earn to get the most out of the program, including shopping through the App. Keep up to date Receive notifications about your Points and Status Credits activity, changes to your Status, great offers and ways to earn. My Velocity Card Interact with the improved My Velocity Card from the app. You can use it to access Virgin Australia lounges if you hold lounge membership. Explore where you can go See where in the world your Points could take you. Pick your favourite destinations and track your progress towards a Reward Seat*. Earn Points for flying Add your Velocity number to your flight bookings to earn Points, Status Credits, and Eligible Sectors. *Reward Seats are subject to availability; fees taxes and charges apply. Velocity Frequent Flyer is Virgin Australia's Loyalty program

Ratings & Reviews

4.7

out of 5

134K Ratings

Zero customer service @ Call Centre
02/11/2018

Call Centre = zero service
It’s now 7 weeks after a flight and still no miles or status credits posted to my account. The flight is the 3rd of 4 on the same eticket with the same airline. Flights 1,2 and 4 have all posted to my account.I’ve encountered generally very poor service snd language skills at the offshore Velocity Call Centre. Most of the operators can only work from what seems to be a script. Should you ask probing questions you tend to get an unintelligent and irrelevant answer to your questions. If I could have rated my experience a zero I would have. One simple solution would be to have at least some onshore based call centre support to whom matters can be escalated when they cannot be resolved within a reasonable time frame by the offshore call centre.
Zero customer service @ Call Centre
02/11/2018

Call Centre = zero service

It’s now 7 weeks after a flight and still no miles or status credits posted to my account. The flight is the 3rd of 4 on the same eticket with the same airline. Flights 1,2 and 4 have all posted to my account.I’ve encountered generally very poor service snd language skills at the offshore Velocity Call Centre. Most of the operators can only work from what seems to be a script. Should you ask probing questions you tend to get an unintelligent and irrelevant answer to your questions. If I could have rated my experience a zero I would have. One simple solution would be to have at least some onshore based call centre support to whom matters can be escalated when they cannot be resolved within a reasonable time frame by the offshore call centre.
Terrible when booking with points - great for traveling
08/05/2023

CSoutham
Positives. This is a great app for when you are traveling with all your trips stored in a single location. It makes checking in easy at the airport.Negatives. Several times I have been unable to book using the app when using points, I have had no problems when an book using a credit card. I was very frustrated to get caught in a loop that kept asking me to login to finalise the booking when I was already logged in. After several tries, it works, but last week, I had to eventually call to book the flight to ensure that I was on the same flight as my partner. I wasted 2 hours and ended up paying more than twice the points than I would have had the app worked the first time. I emailed Customer Care and got the same line about prices changing due to high demand. I sent proof that I was logged in when I received the error message, but that fact was not acknowledged.

Developer Response
Hello, thanks for your feedback and the compliment you included. Glad to know you're able to conveniently view trips when needed. We also appreciate your feedback regarding reward the seat booking experience. This is something we're currently looking to improve with the Virgin Australia app and website where the booking experience occurs. While demand for flights do change daily, we hope to at least save our members time (and points) when looking for reward seats. - The Velocity App team
Terrible when booking with points - great for traveling
08/05/2023

CSoutham

Positives. This is a great app for when you are traveling with all your trips stored in a single location. It makes checking in easy at the airport.Negatives. Several times I have been unable to book using the app when using points, I have had no problems when an book using a credit card. I was very frustrated to get caught in a loop that kept asking me to login to finalise the booking when I was already logged in. After several tries, it works, but last week, I had to eventually call to book the flight to ensure that I was on the same flight as my partner. I wasted 2 hours and ended up paying more than twice the points than I would have had the app worked the first time. I emailed Customer Care and got the same line about prices changing due to high demand. I sent proof that I was logged in when I received the error message, but that fact was not acknowledged.
Developer Response 05/06/2023
Hello, thanks for your feedback and the compliment you included. Glad to know you're able to conveniently view trips when needed. We also appreciate your feedback regarding reward the seat booking experience. This is something we're currently looking to improve with the Virgin Australia app and website where the booking experience occurs. While demand for flights do change daily, we hope to at least save our members time (and points) when looking for reward seats. - The Velocity App team
This App Is Taking Off! ✈️
21/01/2020

Stephen Game
If I had one word to describe this app it would be “groundbreaking”. Unlike planes that have fallen out of the sky and literally broken the ground (much like ‘other’ apps), this app continues to exceed my expectations and make me feel like I’m flying first class. I have found time and time again that other frequent flyer applications are buggy and slow… call that jet lag. This app on the other hand rivals the speed and performance of some of the newest Boeing planes on the market. Needless to say I think this app has really “taken off’ thanks to the incredible work done by the testers such as Andrew working on this app. Great work team!
This App Is Taking Off! ✈️
21/01/2020

Stephen Game

If I had one word to describe this app it would be “groundbreaking”. Unlike planes that have fallen out of the sky and literally broken the ground (much like ‘other’ apps), this app continues to exceed my expectations and make me feel like I’m flying first class. I have found time and time again that other frequent flyer applications are buggy and slow… call that jet lag. This app on the other hand rivals the speed and performance of some of the newest Boeing planes on the market. Needless to say I think this app has really “taken off’ thanks to the incredible work done by the testers such as Andrew working on this app. Great work team!
The service
01/12/2023

whatisntAtakennickname
Where do I start, this isn’t to do with the app in whole but the structure of the whole company. Let’s start with the app, not having you constantly signed in having it randomly sign you out, it not recognising you when trying to sign back in. Now onto the company. I’ve never been delayed so often in my life as a person that fly’s regularly on a business account you may as well be told you’re still a peasant. Having flights canceled at 11pm to be sent a message saying to change flights only to run around a website and be told you can’t do it online. A call centre with absolutely no repercussion to terrible service, with a major lack of brain power to even get you on another flight. I once asked if there was a review questionnaire after the call and was told “no we don’t have that set up” it sure does seem that way. I can’t wait for the day that other airlines are able to come into Australia for domestic flights and virgin feels the squeeze along with quantas.

Developer Response
Thanks for your feedback and letting us know about your experience. If you'd like to help others who might be experiencing the same, please let us know when exactly you are getting logged out (after a button tap or interaction) by emailing digital@velocityfrequentflyer.com. As for your airline experience, unfortunately the appropriate team do not monitor the Appstore feedback as its specifically for the Velocity app. Please forward all airline feedback using the following form to ensure your feedback gets processed so that services can be improved for yourself and others: https://www.virginaustralia.com/au/en/help/contact-us/feedback/ Thanks again and all the best!
The service
01/12/2023

whatisntAtakennickname

Where do I start, this isn’t to do with the app in whole but the structure of the whole company. Let’s start with the app, not having you constantly signed in having it randomly sign you out, it not recognising you when trying to sign back in. Now onto the company. I’ve never been delayed so often in my life as a person that fly’s regularly on a business account you may as well be told you’re still a peasant. Having flights canceled at 11pm to be sent a message saying to change flights only to run around a website and be told you can’t do it online. A call centre with absolutely no repercussion to terrible service, with a major lack of brain power to even get you on another flight. I once asked if there was a review questionnaire after the call and was told “no we don’t have that set up” it sure does seem that way. I can’t wait for the day that other airlines are able to come into Australia for domestic flights and virgin feels the squeeze along with quantas.
Developer Response 09/01/2024
Thanks for your feedback and letting us know about your experience. If you'd like to help others who might be experiencing the same, please let us know when exactly you are getting logged out (after a button tap or interaction) by emailing digital@velocityfrequentflyer.com. As for your airline experience, unfortunately the appropriate team do not monitor the Appstore feedback as its specifically for the Velocity app. Please forward all airline feedback using the following form to ensure your feedback gets processed so that services can be improved for yourself and others: https://www.virginaustralia.com/au/en/help/contact-us/feedback/ Thanks again and all the best!

This update has some small tweaks and improvements - thanks for enjoying our app

Version 9.2.1

20/11/2025

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