Westfield ANZ 4+

Westfield in my life

When I go to Westfield Hornsby, I shop for basics and luxuries for myself, my visiting family, friends and Airbnb clients. As it takes me a ferry and train ride to get there, the first thing to do is sit down and relax with a coffee at the Coffee Emporium and read through my shopping list. Sometimes I catch an Event movie first. I have trolley, so i do easy shopping first: NAB, Priceline, Terry Whites, Berkelouws, Apple Store., Australia Post. Then I choose from Seafood at Hornsby and flowers opposite. Bakers Delight next, then Dan Murphys for a nice bottle of wine and Woolworths for pantry items. Millers has large sizes so i always call in there and check Aldis for specials. Freshcorp fruit is the next stop, sometimes dry cleaning from Lindus. The trolley is pretty full now so home on the train until next week. Nano woppershopper

Parking for 31/2 hr n charged for being a Westfield Plus Customer

Being a Westfield Plus customer at Chatswood, I was supposed to get 4 hour free parking. Many a time, I had to press the button n the girl will let me out but tonight, while parking my car around 6 pm under the Myer shops, I noticed there was a long queue. Already I sensed they had the similar problem as cars were exiting very slowly. When it was my turn at about 9:10 pm, I pressed the bell n nobody answered it. As I was holding up the line, finally I paid the $20 which I felt cheated as I think the personnel can’t be bother to talk to me as they were so busy. On my App, my car is supposed to be registered but on the right hand box, it says I had to put my rego which is already on the tiny print on the right side. On Sat, I went to the concierge to tell them this and the man said it happens at times and I just press the bell. I hope you will refund my $20 as I parked only for 31/2 hours and have my ticket to verify it. If not, I will have to write to the local papers or see your management as this is false advertising. Please honour my request or else I gave lost faith in being a Westfield Plus customer and I will relinquish this App. Thank you Agnes Yeap DJV 32 Q

Flaws

Firstly I have been using Westfield plus for extra 4 hour parking but however I was in Westfield and I use the app to keep track of timing. however the app stated that my car was not in Westfield which lead me to exceed the time by few minutes. Which led me into paying $15 for parking. Furthermore the lady who I buzzed for help just told me that I should remember the time I arrived which is not completely wrong but why have a app if you just remember it yourself or through another app. The idea of adding extra hours tho for Westfield plus members is great but just if the app would work properly.

Another time it was Black Friday and I assumed there would be extra cars that were leaving so I started leaving the car park with 30 min left in parking. Which should be more than enough time but however the car park management led me to be waiting in my car in line around more than 45min therefore I had to pay for parking.

This is very upsetting as I come to Westfield often and do not expect extra fees like this when I come to Westfield to shop and work. Please fix these issues as I do not want to be paying every time Westfield plus has a error.

Developer Response ,

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback.
We sincerely apologise for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at westfieldplus@westfield.com.au. Thank you.